Whenever I call a number and have to enter numbers for things like a conference line or help desk (i.e. Choose "1" to speak to xyz, Enter "2" to speak to abc) I have problems with the touchscreen deactivating. Thus I fight to enter numbers while my screen fades in and out. This problem is more significant when I'm in a dimly lit area.
I know where the sensor is to detect when I have the phone up to my ear, it is next to the ear speaker. I have tried to manipulate that sensor with no progress.
Though it works inefficiently, using the number pad on the qwerty keypad is not real desirable.
Does anyone have a recommendation on what I can do for my situation?
Thanks in advance!!