Did you resolve this? If not, give us more details as this isn't very descriptive. What is the exact notification?
The problem is that when she transferred from (ATT) Pre + to Pre 2 (Verizon) the palm profile disappeared. Now once in a while it continues to ask for a "data transfer" with the computer monitor icon on the top left hand corner. Someone said it could possibly be a "sim card" issue to non-sim card.