10/19/2011, 12:21 AM
No more logs are being gathered at this time.
Thank you to all who have submitted!
***For those who are suddenly getting a notification that an update is available...
We have been talking with the webOS team at HP (YES, they are still alive, kicking, and working hard!) and there are some ideas on what is causing this issue of devices suddenly showing a notification of a 2.1 update ready for their device. But to nail it down, we need some information from our members.
The HP team is very interested in collecting a few logs from devices that are currently showing that there is an update available for their devices. If you are willing to collect a log (and some extra info) for us to supply the HP engineers, please read on...
Here's what we will need:
Check your Updates app and see if you are being told there is an update ready to download. If there is, proceed with the following steps:
- Collect a log by Opening the Phone App to the dialer screen
- Dial ##LOGS# (##5647#) (GSM or EU dial #*5647# then Send)
- Select "Create Log with Description"
- Leave 'Log Name' blank
- In "Issue Description" box, enter a description like "Device saying an update is ready"
- Press "Create File Now" (a confirmation box will appear saying the 'Log name is empty')
- Press "Create Dated Name"
- At this point, you can either select "Email Log" or "OK". Since there is a bit more information that we need in your email containing the log, you can either email the log to yourself to send us later, or you can retrieve it from the USB drive at any later time (it's in the folder named "Logs").
*Important*... In order to compare the similarities between users experiencing this issue, we also need to know about any Homebrew you are running on the device.
Please include the following with the log:
- Are you running Preware?
- Are you running any OC kernels?
- Are you running any Patches?
**If you are running Patches, please list out the patches you have installed (a bit time consuming, but VERY important).
Also important... (for those willing) a list of the installed non-stock or app catalog apps would be good too. Seeing any overlap between users in these areas will help the engineers narrow things down for their own testing to try and reproduce the issue.
You can also include screen-shots of your device launcher pages if you wish to show the apps you have installed.
If we can get several members to take the time and contribute in this way, we can definitely help the HP engineers locate the source of the issue you are experiencing.
**Once you have the information ready to send (Logs, list of installed Homebrew apps and patches, list of catalog apps installed), send me a PM and I will give you an email address we will be using to submit this information to the HP Engineering team.
We appreciate any help we can get collecting this information for the HP team! They are excited to get it and see what's going on!