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  1. ldj
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       #1  
    Fired up my Pre 2 yesterday and it was working OK but turned off every couple of hours, despite their being charge in the battery. When I got up this morning the device was off, and when turned off it would switch off every 15mins or so.
    This afternoon it turned off completely and wouldn't turn on. When I put the charger in, it turns on, boots to the HP logo for a minute or so, then reboots (and continues this cycle).

    So this evening I put the device in recovery mode and attempted to doctor the phone, but got so far then got the Unable to reset message. Now, when I turn the device on, I get a message saying www.palm.com/ROM. I've tried doctoring about 10 times, but it continually fails.

    Im not really sure what I can do now, given the phone wont boot even with a power cable.

    has anyone seen this before?

    Thanks
  2. #2  
    I saw it once, and they sent me a replacement.
  3. ldj
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       #3  
    oh dear. I guess those days are gone?
  4. #4  
    You should start the doctor from command line to get more info on the error while doctoring.
    java -jar <filename of doctor>
    Then you get a log what the doctor is doing and when it fails.
  5. #5  
    Quote Originally Posted by ldj View Post
    oh dear. I guess those days are gone?
    Warranty repair/replacement still going on. They are even fixing non warranty broken screen for a price.
    I love physical keyboards... but there is two devices that would make me consider a slab, one is something running a full version of Open webOS. The other is an iPhone!!!! HA HA just kidding (about the iPhone that is)...
  6. ldj
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       #6  
    Here's the log output:

    INFO: Trenchcoat: <INFO> mount /dev/mapper/store-root on /tmp/tcmnt_1139 as ext3


    <INFO> mount /dev/mapper/store-root on /tmp/tcmnt_1139 as ext3
    13-Oct-2011 21:59:54 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: <INFO> Running "mkdir -p /tmp/tcmnt_1139/boot"

    <INFO> Running "mkdir -p /tmp/tcmnt_1139/boot"
    13-Oct-2011 21:59:54 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: <INFO> mount /dev/mmcblk0p2 on /tmp/tcmnt_1139/boot as ext3

    <INFO> mount /dev/mmcblk0p2 on /tmp/tcmnt_1139/boot as ext3
    13-Oct-2011 21:59:55 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: <INFO> Running "mkdir -p /tmp/tcmnt_1139/var"

    <INFO> Running "mkdir -p /tmp/tcmnt_1139/var"
    13-Oct-2011 21:59:55 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: <INFO> mount /dev/mapper/store-var on /tmp/tcmnt_1139/var as e
    xt3

    <INFO> mount /dev/mapper/store-var on /tmp/tcmnt_1139/var as ext3
    13-Oct-2011 21:59:55 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: <INFO> Running "mkdir -p /tmp/tcmnt_1139/var/log"

    <INFO> Running "mkdir -p /tmp/tcmnt_1139/var/log"
    13-Oct-2011 21:59:55 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: <INFO> mount /dev/mapper/store-log on /tmp/tcmnt_1139/var/log
    as ext3

    <INFO> mount /dev/mapper/store-log on /tmp/tcmnt_1139/var/log as ext3
    13-Oct-2011 21:59:55 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: <INFO> Running "mkdir -p /tmp/tcmnt_1139/var/db"

    <INFO> Running "mkdir -p /tmp/tcmnt_1139/var/db"
    13-Oct-2011 21:59:55 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: <INFO> mount /dev/mapper/store-mojodb on /tmp/tcmnt_1139/var/d
    b as ext3

    <INFO> mount /dev/mapper/store-mojodb on /tmp/tcmnt_1139/var/db as ext3
    13-Oct-2011 21:59:56 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: <INFO> Running "mkdir -p /tmp/tcmnt_1139/var/file-cache"

    <INFO> Running "mkdir -p /tmp/tcmnt_1139/var/file-cache"
    13-Oct-2011 21:59:56 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: <INFO> mount /dev/mapper/store-filecache on /tmp/tcmnt_1139/va
    r/file-cache as ext3

    <INFO> mount /dev/mapper/store-filecache on /tmp/tcmnt_1139/var/file-cache as ex
    t3
    13-Oct-2011 21:59:56 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: <INFO> Running "mkdir -p /tmp/tcmnt_1139/var/lib/update"

    <INFO> Running "mkdir -p /tmp/tcmnt_1139/var/lib/update"
    13-Oct-2011 21:59:56 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: <INFO> mount /dev/mapper/store-update on /tmp/tcmnt_1139/var/l
    ib/update as ext3

    <INFO> mount /dev/mapper/store-update on /tmp/tcmnt_1139/var/lib/update as ext3
    13-Oct-2011 21:59:56 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: <INFO> Running tar -zxf - -C /tmp/tcmnt_1139//

    <INFO> Running tar -zxf - -C /tmp/tcmnt_1139//
    13-Oct-2011 21:59:56 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: <INFO> Starting feeder loop for tar subprocess, file=stdin.tar
    .gz, count=141032883

    <INFO> Starting feeder loop for tar subprocess, file=stdin.tar.gz, count=1410328
    83
    13-Oct-2011 22:00:12 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: <INFO> 5 percent complete

    <INFO> 5 percent complete
    13-Oct-2011 22:00:13 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: <ERROR> Unable to stream data into tar process, Success

    <ERROR> Unable to stream data into tar process, Success
    13-Oct-2011 22:00:13 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: <ERROR> Unable to untar filesystem into /tmp/tcmnt_1139//

    <ERROR> Unable to untar filesystem into /tmp/tcmnt_1139//
    13-Oct-2011 22:00:15 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: <INFO> umount failed, trying again in 1s.

    <INFO> umount failed, trying again in 1s.
    13-Oct-2011 22:00:16 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: <INFO> umount failed, trying again in 1s.

    <INFO> umount failed, trying again in 1s.
    13-Oct-2011 22:00:17 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: <INFO> umount failed, trying again in 1s.

    <INFO> umount failed, trying again in 1s.
    13-Oct-2011 22:00:18 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: <INFO> umount failed, trying again in 1s.

    <INFO> umount failed, trying again in 1s.
    13-Oct-2011 22:00:19 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: <INFO> umount failed, trying again in 1s.

    <INFO> umount failed, trying again in 1s.
    13-Oct-2011 22:00:20 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: <INFO> umount failed, trying again in 1s.

    <INFO> umount failed, trying again in 1s.
    13-Oct-2011 22:00:21 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: <INFO> umount failed, trying again in 1s.

    <INFO> umount failed, trying again in 1s.
    13-Oct-2011 22:00:22 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: <INFO> umount failed, trying again in 1s.

    <INFO> umount failed, trying again in 1s.
    13-Oct-2011 22:00:23 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: <INFO> umount failed, trying again in 1s.

    <INFO> umount failed, trying again in 1s.
    13-Oct-2011 22:00:24 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: <INFO> umount failed, trying again in 1s.

    <INFO> umount failed, trying again in 1s.
    13-Oct-2011 22:00:25 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: <ERROR> Unable to umount /tmp/tcmnt_1139

    <ERROR> Unable to umount /tmp/tcmnt_1139
    13-Oct-2011 22:00:25 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: <INFO> Running "lvm.static vgchange -an --ignorelockingfailure
    store 2> /dev/null"

    <INFO> Running "lvm.static vgchange -an --ignorelockingfailure store 2> /dev/nul
    l"
    13-Oct-2011 22:00:25 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: <ERROR> CPU-specific initialization failed

    <ERROR> CPU-specific initialization failed
    13-Oct-2011 22:00:25 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat:


    13-Oct-2011 22:00:25 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: gzip: stdin: unexpected end of file

    gzip: stdin: unexpected end of file
    13-Oct-2011 22:00:25 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: tar: Unexpected EOF in archive

    tar: Unexpected EOF in archive
    13-Oct-2011 22:00:25 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: tar: Unexpected EOF in archive

    tar: Unexpected EOF in archive
    13-Oct-2011 22:00:25 com.palm.nova.installer.recoverytool.CardController logPrin
    t
    INFO: Trenchcoat: tar: Error is not recoverable: exiting now

    tar: Error is not recoverable: exiting now
    13-Oct-2011 22:00:25 com.palm.novacom.internal.NovacomSocketStream handleSocketE
    xception
    WARNING: SocketException Cmd: file:///sbin/trenchcoat
    13-Oct-2011 22:00:25 com.palm.novacom.internal.NovacomSocketStream handleSocketE
    xception
    WARNING: SocketException Cmd: file:///sbin/trenchcoat
    java.net.SocketException: Connection reset
    at java.net.SocketInputStream.read(Unknown Source)
    at com.palm.novacom.internal.PacketReader.readArray(PacketReader.java:37
    )
    at com.palm.novacom.internal.PacketReader.readPacket(PacketReader.java:5
    1)
    at com.palm.novacom.internal.PacketReader.read(PacketReader.java:80)
    at com.palm.novacom.internal.NovacomSocketStream.read(NovacomSocketStrea
    m.java:108)
    at com.palm.novacom.internal.NovacomBaseStream.readLine(NovacomBaseStrea
    m.java:42)
    at com.palm.nova.installer.core.stages.BaseStage$StreamReaderThread.run(
    BaseStage.java:48)
    13-Oct-2011 22:00:25 com.palm.nova.installer.recoverytool.CardController postFla
    shEvent
    WARNING: Flash Failure
    java.net.SocketException: Connection reset by peer: socket write error
    at java.net.SocketOutputStream.socketWrite0(Native Method)
    at java.net.SocketOutputStream.socketWrite(Unknown Source)
    at java.net.SocketOutputStream.write(Unknown Source)
    at com.palm.novacom.internal.PacketWriter.write(PacketWriter.java:30)
    at com.palm.novacom.internal.NovacomSocketStream.write(NovacomSocketStre
    am.java:169)
    at com.palm.novacom.internal.NovacomBaseStream.write(NovacomBaseStream.j
    ava:21)
    at com.palm.novacom.internal.NovacomBaseStream.write(NovacomBaseStream.j
    ava:69)
    at com.palm.nova.installer.core.stages.TrenchcoatStage.run(TrenchcoatSta
    ge.java:104)
    at com.palm.nova.installer.core.FlasherThread.run(FlasherThread.java:414
    )
    at java.lang.Thread.run(Unknown Source)
    13-Oct-2011 22:00:25 com.palm.nova.installer.core.stages.BaseStage$StreamReaderT
    hread run
    WARNING:
    java.net.SocketException: Connection reset
    at java.net.SocketInputStream.read(Unknown Source)
    at com.palm.novacom.internal.PacketReader.readArray(PacketReader.java:37
    )
    at com.palm.novacom.internal.PacketReader.readPacket(PacketReader.java:5
    1)
    at com.palm.novacom.internal.PacketReader.read(PacketReader.java:80)
    at com.palm.novacom.internal.NovacomSocketStream.read(NovacomSocketStrea
    m.java:108)
    at com.palm.novacom.internal.NovacomBaseStream.readLine(NovacomBaseStrea
    m.java:42)
    at com.palm.nova.installer.core.stages.BaseStage$StreamReaderThread.run(
    BaseStage.java:48)
    13-Oct-2011 22:00:25 com.palm.nova.installer.recoverytool.CardController postFla
    shEvent
    INFO: Flash End time (Fail) 1318539625483
    from C:\Users\Lee\AppData\Local\Temp\PalmWebOsRecoveryToolLog0.log.0
    to C:\Users\Lee\AppData\Local\Temp\palmInstallerError0.log
    from C:\Users\Lee\AppData\Local\Temp\PalmWebOsRecoveryToolLog0.log.0.lck
    to C:\Users\Lee\AppData\Local\Temp\palmInstallerError1.log
    java.io.IOException: The process cannot access the file because another process
    has locked a portion of the file
    at java.io.FileInputStream.readBytes(Native Method)
    at java.io.FileInputStream.read(Unknown Source)
    at com.palm.nova.installer.core.RdxUtils.saveLogs(RdxUtils.java:217)
    at com.palm.nova.installer.recoverytool.CardController.saveLogs(CardCont
    roller.java:162)
    at com.palm.nova.installer.recoverytool.CardController.handleFailCase(Ca
    rdController.java:676)
    at com.palm.nova.installer.recoverytool.CardController.postFlashEvent(Ca
    rdController.java:836)
    at com.palm.nova.installer.core.FlasherThread.run(FlasherThread.java:578
    )
    at java.lang.Thread.run(Unknown Source)
    13-Oct-2011 22:00:27 com.palm.nova.installer.recoverytool.CardController handleF
    ailCase
    INFO: something failed, query to see if device is plugged in
    13-Oct-2011 22:00:27 com.palm.nova.installer.recoverytool.CardController handleF
    ailCase
    INFO: exiting handleFailCase()
    java.net.SocketException: Connection reset by peer: socket write error
    at java.net.SocketOutputStream.socketWrite0(Native Method)
    at java.net.SocketOutputStream.socketWrite(Unknown Source)
    at java.net.SocketOutputStream.write(Unknown Source)
    at com.palm.novacom.internal.PacketWriter.write(PacketWriter.java:30)
    at com.palm.novacom.internal.NovacomSocketStream.write(NovacomSocketStre
    am.java:169)
    at com.palm.novacom.internal.NovacomBaseStream.write(NovacomBaseStream.j
    ava:21)
    at com.palm.novacom.internal.NovacomBaseStream.write(NovacomBaseStream.j
    ava:69)
    at com.palm.nova.installer.core.stages.TrenchcoatStage.run(TrenchcoatSta
    ge.java:104)
    at com.palm.nova.installer.core.FlasherThread.run(FlasherThread.java:414
    )
    at java.lang.Thread.run(Unknown Source)
    13-Oct-2011 22:00:28 com.palm.nova.installer.recoverytool.runner.DeviceDiscovery
    Runner$DeviceDiscoveryThread run
    INFO: got controller
    13-Oct-2011 22:00:28 com.palm.nova.installer.recoverytool.runner.DeviceDiscovery
    Runner$DeviceDiscoveryThread run
    INFO: got devices 1
    13-Oct-2011 22:00:28 com.palm.nova.installer.recoverytool.CardController runnerF
    inished
    INFO: device runner done
    13-Oct-2011 22:00:28 com.palm.nova.installer.recoverytool.CardController runnerF
    inished
    WARNING: flashing failed, move to failed card
  7. ldj
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       #7  
    I've tried re-downloading the doctor in case there was a problem with the JAR file and its the same result...
  8. #8  
    I'm no expert in this. I would try a different computer and different usb cable.
    Is this 64bit windows? We had a lot of reports about failing doctor in this BS.
  9. #9  
    ldj,

    "java.net.SocketException: Connection reset" screams of a connection problem with the USB. Try these things:

    1. Try a different USB port
    2. Use the provided USB cable *important
    3. Keep trying the doctor, one time with my Pre2 I had to run it half a dozen times before it completed successfully
    4. Also from the symptoms you describe, it sounds like your battery might be bad

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