Originally Posted by vlok16
I want to advise you that I have raised this issue to our Product Support Team. I am not showing that it is listed yet as an issue after the update to 2.1. So, I thank you and the community members for bringing this to our attention.
I see that other members have tried removing and then readding the email account to the device. They do mention that it did not work for them, but you may still want to try this, as it is quick and easy.
My next suggestion is a master reset of the device. Completing this task erases all data from your phone, including your Google or other email account settings, system and application data and settings, and downloaded applications. It will not erase current system software and bundled applications, or files stored on an optional installed memory card, such as music or photos. For this reason, please make sure the data on your device is backed up to the PC. This includes contact information. Below are the steps on how to complete a master reset.
1. Tap and slide finger up on center gesture area
Slide screen to the left twice
2. Tap Device Info
3. Tap and slide screen up to show Reset Options
4. Tap Reset Options
5. Select from the following Options:
A. Restart - Will restart device
B. Shut down - Will power off device
C. Erase Apps & Data - Warning: Erases applications you installed and all application settings and data. Does not erase personal files stored on the USB Drive.
D. Erase USB Drive: Erases personal files stored on the USB Drive, including photos and videos you have taken
E. Full Erase - Warning: Erases applications you installed and all application settings and data. Also erases personal files stored on the USB Drive.
F. Secure Full Erase - Secure full erase makes it more difficults to recover your data, but can take much longer to complete
I hope this information is helpful for you.
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