06/25/2011, 05:23 AM
I have just had a chat with Palm tech support.
What do you guys think about this? I am thinking of getting Pre 2, but now hesitate.
Me: Hi, considering Pre2 in Hong Kong.
Me: does it support chinese?
Me: Does Pim management work like Palm Desktop where the data is password protected on a PC?
Support: Are you looking to purchase the device or have you already purchased the device?
Support: I will be glad to assist you.
Me: looking to purchase
Support: Palm Pre2 is a Web OS device and this do not support the Synchronization with the PC.
Support: When you purchase the device you need to Signin to the Palm Profile.
Me: Easy to transfer from Outlook 2007 to New Pre 2?
Support: I will explain you step by step.
Me: Oh! so everything is backed up to Palm's server?
Support: I will explain you.
Me: Please explain
Support: When you get the device, you need to signin to the Palm Profile and from then all the data that you entered on the device will be stored on the Palm Server.
Support: But for the first time you can transfer the data from the Outlook application to the Pre2 using Data Transfer Assistant Tool.
Support: This is a one time transfer.
Support: You can not use this Data Transfer assistant Tool for a regular Sync.
Me: one time transfer once i buy the phone and follow the instructions?
Me: How does regular sync work?
Support: Using this DTA you can also transfer the Data from the Palm Desktop application, but this is also a one time transfer.
Support: There is not concept of regular Sync with the PC.
Me: from Palm Desktop to where?
Support: From the Palm Desktop to the Pre 2 using Data Transfer Assistant, but this is also a one time data transfer.
Me: I used Palm before, but now on Windows Mobile/Outlook 2007
Me: So how do i make a smooth transition?
Support: If you have the data on the Oultook application or on the Palm Desktop application on the PC, using Data Transfer Assistant you can transfer it to the Pre. But this is a one time Data Transfer. From then the data you entered on the phone will be saved to the Palm Server.
Me:..saved to the Palm Server.. .. by a sync action right? by signing on to palm?
Support: YEs, exactly!
Me: what if i lose my pre? Can I have access to PIM on the Palm server?
Support: NO, you need to signin to the Palm Profile on a different Pre to get the data back.
Me: What if Pre discontines or i lose it or I don't use Palm anymore. No more access to my data?
Support: Yes, you are correct.
Me: So i must buy another Palm product to gain access?
Me: any way to back up data from Palm server where i can import it to other PIM software? like windows mobile? Google? Outlook?
Support: I am sorry, the data from the Server can not be imported to any other accounts.
Me: it sounds like a one way street
Me: thanks for your help this time
Support: Let me provide you with the Chat session ID number 96128998 as a reference for this case. Is there anything else I can help you with?
Me: what do i need to access palm server? username, password?
Me: how secure is it?
Support: Yes, you are correct.
Support: It is very secured and no worries.
Me: chinese support?
Support: I am sorry.
Me: Thanks for your help.