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doctor freezes at 12%, bricked the Pre2?
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Old 06/25/2011, 04:39 AM   #1 (permalink)
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Hi all, I have the problem in doctoring my new GSM Pre2 unlocked, the doctor just freeze at 12%. Could any please help?

I am using the latest version of doctor, java, using the stock usb cable, fully charged battery.
Started the doctor in recovery mode (by holding volume up button and insert usb cable with the big usb icon displayed).

Have tried to doctor process on 3 different computers, but still no luck?

Am I the first one successfully bricked the Pre2?
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Last edited by spbb; 06/25/2011 at 04:46 AM. Reason: provide more info
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Old 06/25/2011, 04:55 AM   #2 (permalink)
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Start the doc from command line and post the log.
java -jar <filename>
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Old 06/25/2011, 05:18 AM   #3 (permalink)
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Hi Somline, how can I find the log file? thanks
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Old 06/25/2011, 05:20 AM   #4 (permalink)
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There is no logilfe. But when started from command line you see all the output and can copy that.
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Old 06/25/2011, 05:23 AM   #5 (permalink)
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the "<filename> " is the name of webos doctor?
I am completely new to linux/java, thanks
I can start the cmd line windows in vista, and can type in the command, but not sure how to do next, thanks
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Old 06/25/2011, 05:27 AM   #6 (permalink)
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Maybe you first should tell us what you have:
Are you trying to run a doctor from a virtual machine (vmware,virtual box etc)?
Or do you have a native installation of linux on a computer?
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Old 06/25/2011, 05:29 AM   #7 (permalink)
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i am running the webos doctor form windows vista home basic
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Old 06/25/2011, 05:32 AM   #8 (permalink)
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OK then:
Run cmd.exe
Go to the directory where you doctor.jar file is.
Code:
cd C:\<somedirectory>\<anotherdirectory>
Then start the doctor
Code:
java -jar <the name of the doctor>.jar
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Old 06/25/2011, 05:32 AM   #9 (permalink)
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i can complete the doctor process with the 2.0.1 doctor, but the pre 2 just won't boot and keep in the "palm logo" flashing screen. However, the 2.1 doctor just freeze at 12%
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Old 06/25/2011, 05:43 AM   #10 (permalink)
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Hi there,
I had that as well, use an old Doctor, to flash it back to 2.0.0 first, then flash to 2.1.
I always used the recovery mode to flash it right after going to the lower version.
Annoying, but it solved it for me several times.


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Old 06/25/2011, 05:44 AM   #11 (permalink)
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able to start the doctor at the command line
how to copy the log from the command window?
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Old 06/25/2011, 05:47 AM   #12 (permalink)
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Make the windows full screen. Then select the text with the mouse and copy it (e.g. <ctrl>c).
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Old 06/25/2011, 05:48 AM   #13 (permalink)
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Hi Chris, which "old doctor" would you suggest? I am not sure whether I can just version prior to 2.0 for GSM my pre 2
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Old 06/25/2011, 05:50 AM   #14 (permalink)
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here is my log:
ogPrint
INFO: Trenchcoat: <INFO> write_tokens: writing token 'BATToCH' to offset 1120, g
en 1, len 16

<INFO> write_tokens: writing token 'BATToCH' to offset 1120, gen 1, len 16
2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
ogPrint
INFO: Trenchcoat: <INFO> write_tokens: writing token 'DMSVRoNONCE' to offset 117
2, gen 1, len 24

<INFO> write_tokens: writing token 'DMSVRoNONCE' to offset 1172, gen 1, len 24
2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
ogPrint
INFO: Trenchcoat: <INFO> write_tokens: writing token 'DMSVRoAUTHPW' to offset 12
32, gen 1, len 18

<INFO> write_tokens: writing token 'DMSVRoAUTHPW' to offset 1232, gen 1, len 18
2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
ogPrint
INFO: Trenchcoat: <INFO> write_tokens: writing token 'DMCLoNONCE' to offset 1288
, gen 1, len 24

<INFO> write_tokens: writing token 'DMCLoNONCE' to offset 1288, gen 1, len 24
2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
ogPrint
INFO: Trenchcoat: <INFO> write_tokens: writing token 'DMCLoAUTHPW' to offset 134
8, gen 1, len 18

<INFO> write_tokens: writing token 'DMCLoAUTHPW' to offset 1348, gen 1, len 18
2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
ogPrint
INFO: Trenchcoat: <INFO> write_tokens: writing token 'DMCLoAUTHNAME' to offset 1
404, gen 1, len 9

<INFO> write_tokens: writing token 'DMCLoAUTHNAME' to offset 1404, gen 1, len 9
2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
ogPrint
INFO: Trenchcoat: <INFO> write_tokens: writing token 'DMCARRIER' to offset 1452,
gen 1, len 3

<INFO> write_tokens: writing token 'DMCARRIER' to offset 1452, gen 1, len 3
2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
ogPrint
INFO: Trenchcoat: <INFO> write_tokens: writing token 'DMMODEL' to offset 1492, g
en 1, len 7

<INFO> write_tokens: writing token 'DMMODEL' to offset 1492, gen 1, len 7
2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
ogPrint
INFO: Trenchcoat: <INFO> write_tokens: writing token 'PalmSN' to offset 1536, ge
n 1, len 12

<INFO> write_tokens: writing token 'PalmSN' to offset 1536, gen 1, len 12
2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
ogPrint
INFO: Trenchcoat: <INFO> write_tokens: writing token 'HousingA' to offset 1584,
gen 1, len 5

<INFO> write_tokens: writing token 'HousingA' to offset 1584, gen 1, len 5
2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
ogPrint
INFO: Trenchcoat: <INFO> write_tokens: writing token 'PRODoID' to offset 1628, g
en 1, len 7

<INFO> write_tokens: writing token 'PRODoID' to offset 1628, gen 1, len 7
2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
ogPrint
INFO: Trenchcoat: <INFO> nvram section 'logo-boot' offset 24576 len 160044

<INFO> nvram section 'logo-boot' offset 24576 len 160044
2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
ogPrint
INFO: Trenchcoat: <INFO> nvram section 'logo-chg' offset 188416 len 92565

<INFO> nvram section 'logo-chg' offset 188416 len 92565
2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
ogPrint
INFO: Trenchcoat: <INFO> nvram section 'logo-badchg' offset 282624 len 48178

<INFO> nvram section 'logo-badchg' offset 282624 len 48178
2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
ogPrint
INFO: Trenchcoat: <INFO> nvram section 'logo-nobatt' offset 331776 len 87835

<INFO> nvram section 'logo-nobatt' offset 331776 len 87835
2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
ogPrint
INFO: Trenchcoat: <INFO> nvram section 'logo-badsys' offset 421888 len 26853

<INFO> nvram section 'logo-badsys' offset 421888 len 26853
2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
ogPrint
INFO: Trenchcoat: <INFO> nvram section 'logo-nosys' offset 450560 len 26853

<INFO> nvram section 'logo-nosys' offset 450560 len 26853
2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
ogPrint
INFO: Trenchcoat: <INFO> nvram section 'logo-sync' offset 479232 len 71862

<INFO> nvram section 'logo-sync' offset 479232 len 71862
2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
ogPrint
INFO: Trenchcoat: <INFO> nvram section 'logo-panic' offset 552960 len 74779

<INFO> nvram section 'logo-panic' offset 552960 len 74779
2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
ogPrint
INFO: Trenchcoat: <INFO> nvram section 'logo-disk' offset 630784 len 36673

<INFO> nvram section 'logo-disk' offset 630784 len 36673
2011/6/25 pm06:43:52 com.palm.nova.installer.recoverytool.CardController l
ogPrint
INFO: Trenchcoat: <INFO> /tmp/do_format_dev_mmcblk0p2.sh not found; running hard
coded stuff

<INFO> /tmp/do_format_dev_mmcblk0p2.sh not found; running hardcoded stuff
2011/6/25 pm06:43:52 com.palm.nova.installer.recoverytool.CardController l
ogPrint
INFO: Trenchcoat: <INFO> Running "mke2fs -q -j -b4096 -m0 -L /boot /dev/mmcblk0p
2 > /dev/null"

<INFO> Running "mke2fs -q -j -b4096 -m0 -L /boot /dev/mmcblk0p2 > /dev/null"
2011/6/25 pm06:43:54 com.palm.nova.installer.recoverytool.CardController l
ogPrint
INFO: Trenchcoat: <INFO> Running "tune2fs -i 0 /dev/mmcblk0p2 > /dev/null 2> /de
v/null"

<INFO> Running "tune2fs -i 0 /dev/mmcblk0p2 > /dev/null 2> /dev/null"
2011/6/25 pm06:43:54 com.palm.nova.installer.recoverytool.CardController l
ogPrint
INFO: Trenchcoat: <INFO> Running "lvm.static vgchange -ay --ignorelockingfailure
2> /dev/null"

<INFO> Running "lvm.static vgchange -ay --ignorelockingfailure 2> /dev/null"
2011/6/25 pm06:43:54 com.palm.nova.installer.recoverytool.CardController l
ogPrint
INFO: Trenchcoat: File descriptor 3 (/dev/mmcblk0) leaked on lvm.static invocati
on. Parent PID 1222: sh

File descriptor 3 (/dev/mmcblk0) leaked on lvm.static invocation. Parent PID 122
2: sh
2011/6/25 pm06:43:54 com.palm.nova.installer.recoverytool.CardController l
ogPrint
INFO: Trenchcoat: <INFO> Current LVM configuration, 0 volume groups:

<INFO> Current LVM configuration, 0 volume groups:
2011/6/25 pm06:43:54 com.palm.nova.installer.recoverytool.CardController l
ogPrint
INFO: Trenchcoat: <ERROR> Volume group store not found in existing configuration
.

<ERROR> Volume group store not found in existing configuration.
2011/6/25 pm06:43:54 com.palm.nova.installer.recoverytool.CardController l
ogPrint
INFO: Trenchcoat: <INFO> Current configuration: 0 volume groups.

<INFO> Current configuration: 0 volume groups.
2011/6/25 pm06:43:54 com.palm.nova.installer.recoverytool.CardController l
ogPrint
INFO: Trenchcoat: <INFO> new configuration: 1 volume groups.

<INFO> new configuration: 1 volume groups.
2011/6/25 pm06:43:54 com.palm.nova.installer.recoverytool.CardController l
ogPrint
INFO: Trenchcoat: <INFO> LVM configuration changed

<INFO> LVM configuration changed
2011/6/25 pm06:43:54 com.palm.nova.installer.recoverytool.CardController l
ogPrint
INFO: Trenchcoat: <INFO> Adjusting LVM partition sizes

<INFO> Adjusting LVM partition sizes
2011/6/25 pm06:43:54 com.palm.nova.installer.recoverytool.CardController l
ogPrint
INFO: Trenchcoat: <INFO> Running "lvm.static vgchange -an --ignorelockingfailure
store 2> /dev/null"

<INFO> Running "lvm.static vgchange -an --ignorelockingfailure store 2> /dev/nul
l"
2011/6/25 pm06:43:54 com.palm.nova.installer.recoverytool.CardController l
ogPrint
INFO: Trenchcoat: 0 logical volume(s) in volume group "store" now active

0 logical volume(s) in volume group "store" now active
2011/6/25 pm06:43:54 com.palm.nova.installer.recoverytool.CardController l
ogPrint
INFO: Trenchcoat: <ERROR> CPU-specific initialization failed

<ERROR> CPU-specific initialization failed
2011/6/25 pm06:43:54 com.palm.novacom.internal.NovacomSocketStream handleS
ocketException
WARNING: SocketException Cmd: file:///sbin/trenchcoat
2011/6/25 pm06:43:54 com.palm.novacom.internal.NovacomSocketStream handleS
ocketException
WARNING: SocketException Cmd: file:///sbin/trenchcoat
java.net.SocketException: Software caused connection abort: recv failed
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at com.palm.novacom.internal.PacketReader.readArray(PacketReader.java:37
)
at com.palm.novacom.internal.PacketReader.readPacket(PacketReader.java:5
1)
at com.palm.novacom.internal.PacketReader.read(PacketReader.java:80)
at com.palm.novacom.internal.NovacomSocketStream.read(NovacomSocketStrea
m.java:108)
at com.palm.novacom.internal.NovacomBaseStream.readLine(NovacomBaseStrea
m.java:42)
at com.palm.nova.installer.core.stages.BaseStage$StreamReaderThread.run(
BaseStage.java:48)
2011/6/25 pm06:43:54 com.palm.nova.installer.recoverytool.CardController p
ostFlashEvent
WARNING: Flash Failure
java.net.SocketException: Connection reset by peer: socket write error
at java.net.SocketOutputStream.socketWrite0(Native Method)
at java.net.SocketOutputStream.socketWrite(Unknown Source)
at java.net.SocketOutputStream.write(Unknown Source)
at com.palm.novacom.internal.PacketWriter.write(PacketWriter.java:29)
at com.palm.novacom.internal.NovacomSocketStream.write(NovacomSocketStre
am.java:169)
at com.palm.novacom.internal.NovacomBaseStream.write(NovacomBaseStream.j
ava:21)
at com.palm.novacom.internal.NovacomBaseStream.write(NovacomBaseStream.j
ava:69)
at com.palm.nova.installer.core.stages.TrenchcoatStage.run(TrenchcoatSta
ge.java:104)
at com.palm.nova.installer.core.FlasherThread.run(FlasherThread.java:414
)
at java.lang.Thread.run(Unknown Source)
2011/6/25 pm06:43:54 com.palm.nova.installer.core.stages.BaseStage$StreamR
eaderThread run
WARNING:
java.net.SocketException: Software caused connection abort: recv failed
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at com.palm.novacom.internal.PacketReader.readArray(PacketReader.java:37
)
at com.palm.novacom.internal.PacketReader.readPacket(PacketReader.java:5
1)
at com.palm.novacom.internal.PacketReader.read(PacketReader.java:80)
at com.palm.novacom.internal.NovacomSocketStream.read(NovacomSocketStrea
m.java:108)
at com.palm.novacom.internal.NovacomBaseStream.readLine(NovacomBaseStrea
m.java:42)
at com.palm.nova.installer.core.stages.BaseStage$StreamReaderThread.run(
BaseStage.java:48)
2011/6/25 pm06:43:54 com.palm.nova.installer.recoverytool.CardController p
ostFlashEvent
INFO: Flash End time (Fail) 1308998634444
from C:\Users\spbb\AppData\Local\Temp\PalmWebOsRecoveryToolLog0.log.0.lck
to C:\Users\spbb\AppData\Local\Temp\palmInstallerError0.log
java.io.IOException: 程序無法存取檔案,因為另一個程序已鎖定檔案的一部份。
at java.io.FileInputStream.readBytes(Native Method)
at java.io.FileInputStream.read(Unknown Source)
at com.palm.nova.installer.core.RdxUtils.saveLogs(RdxUtils.java:217)
at com.palm.nova.installer.recoverytool.CardController.saveLogs(CardCont
roller.java:162)
at com.palm.nova.installer.recoverytool.CardController.handleFailCase(Ca
rdController.java:676)
at com.palm.nova.installer.recoverytool.CardController.postFlashEvent(Ca
rdController.java:836)
at com.palm.nova.installer.core.FlasherThread.run(FlasherThread.java:578
)
at java.lang.Thread.run(Unknown Source)
from C:\Users\spbb\AppData\Local\Temp\PalmWebOsRecoveryToolLog0.log.2
to C:\Users\spbb\AppData\Local\Temp\palmInstallerError1.log
2011/6/25 pm06:43:56 com.palm.nova.installer.recoverytool.CardController h
andleFailCase
INFO: something failed, query to see if device is plugged in
2011/6/25 pm06:43:56 com.palm.nova.installer.recoverytool.CardController h
andleFailCase
INFO: exiting handleFailCase()
java.net.SocketException: Connection reset by peer: socket write error
at java.net.SocketOutputStream.socketWrite0(Native Method)
at java.net.SocketOutputStream.socketWrite(Unknown Source)
at java.net.SocketOutputStream.write(Unknown Source)
at com.palm.novacom.internal.PacketWriter.write(PacketWriter.java:29)
at com.palm.novacom.internal.NovacomSocketStream.write(NovacomSocketStre
am.java:169)
at com.palm.novacom.internal.NovacomBaseStream.write(NovacomBaseStream.j
ava:21)
at com.palm.novacom.internal.NovacomBaseStream.write(NovacomBaseStream.j
ava:69)
at com.palm.nova.installer.core.stages.TrenchcoatStage.run(TrenchcoatSta
ge.java:104)
at com.palm.nova.installer.core.FlasherThread.run(FlasherThread.java:414
)
at java.lang.Thread.run(Unknown Source)
2011/6/25 pm06:43:57 com.palm.nova.installer.recoverytool.runner.DeviceDis
coveryRunner$DeviceDiscoveryThread run
INFO: got controller
2011/6/25 pm06:43:57 com.palm.nova.installer.recoverytool.runner.DeviceDis
coveryRunner$DeviceDiscoveryThread run
INFO: got devices 1
2011/6/25 pm06:43:57 com.palm.nova.installer.recoverytool.CardController r
unnerFinished
INFO: device runner done
2011/6/25 pm06:43:57 com.palm.nova.installer.recoverytool.CardController r
unnerFinished
WARNING: flashing failed, move to failed card
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Old 06/25/2011, 06:02 AM   #15 (permalink)
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Here ends my help. But I'm sure someone with more knowledge will step in.
Is this the correct doctor?
NFO: Trenchcoat: <ERROR> CPU-specific initialization failed
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Old 06/25/2011, 06:50 AM   #16 (permalink)
 
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Some recovery information from webos internals:

How To Recover - WebOS Internals
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Old 06/25/2011, 11:30 AM   #17 (permalink)
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Hi somline, my problem still persist, thanks for your help anyway. I also appreciated the development of Dr. Battery by you, thanks.
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Old 06/25/2011, 04:40 PM   #18 (permalink)
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Quote:
Originally Posted by spbb View Post
Hi Chris, which "old doctor" would you suggest? I am not sure whether I can just version prior to 2.0 for GSM my pre 2
I flashed 2.0.0, then restart in recovery mode and flash 2.1
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Old 06/25/2011, 06:19 PM   #19 (permalink)
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WebOS Doctor begins
At 3%, a ramdisk is transferred to the phone, and the phone is rebooted
At 4%, the screen changes to the palm logo
At 9%, the screen changes to a big arrow pointing down to an integrated circuit
Novaterm access is available from 12% onwards
The progress bar advances by 2% increments every 20 seconds or so
If it gets stuck at 52% for more than 30 seconds, it's not going to progress further and you will need to try again.
Around 54% the filesystems are being partitioned
Around 64% the modem firmware is being reflashed
Around 72% the carrier apps are being installed
Around 82% the ROM is being verified

If the process fails at 84% or later, the flash and modem have actually been written, so if you reboot you will get what you were flashing.
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Old 06/25/2011, 07:19 PM   #20 (permalink)
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I had this issue 2 weeks ago. try using a different PC it worked on my end.
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