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  1.    #1  
    Hi all, I have the problem in doctoring my new GSM Pre2 unlocked, the doctor just freeze at 12%. Could any please help?

    I am using the latest version of doctor, java, using the stock usb cable, fully charged battery.
    Started the doctor in recovery mode (by holding volume up button and insert usb cable with the big usb icon displayed).

    Have tried to doctor process on 3 different computers, but still no luck?

    Am I the first one successfully bricked the Pre2?
    Last edited by spbb; 06/25/2011 at 05:46 AM. Reason: provide more info
    Palm IIIe > Sony S300 > Sony N700 > Sony TG50 > Sony TH55 > Trēo 680 > Palm Prē > Palm Prē 2 (GSM) + Veer
  2. #2  
    Start the doc from command line and post the log.
    java -jar <filename>
  3.    #3  
    Hi Somline, how can I find the log file? thanks
    Palm IIIe > Sony S300 > Sony N700 > Sony TG50 > Sony TH55 > Trēo 680 > Palm Prē > Palm Prē 2 (GSM) + Veer
  4. #4  
    There is no logilfe. But when started from command line you see all the output and can copy that.
  5.    #5  
    the "<filename> " is the name of webos doctor?
    I am completely new to linux/java, thanks
    I can start the cmd line windows in vista, and can type in the command, but not sure how to do next, thanks
    Palm IIIe > Sony S300 > Sony N700 > Sony TG50 > Sony TH55 > Trēo 680 > Palm Prē > Palm Prē 2 (GSM) + Veer
  6. #6  
    Maybe you first should tell us what you have:
    Are you trying to run a doctor from a virtual machine (vmware,virtual box etc)?
    Or do you have a native installation of linux on a computer?
  7.    #7  
    i am running the webos doctor form windows vista home basic
    Palm IIIe > Sony S300 > Sony N700 > Sony TG50 > Sony TH55 > Trēo 680 > Palm Prē > Palm Prē 2 (GSM) + Veer
  8. #8  
    OK then:
    Run cmd.exe
    Go to the directory where you doctor.jar file is.
    Code:
    cd C:\<somedirectory>\<anotherdirectory>
    Then start the doctor
    Code:
    java -jar <the name of the doctor>.jar
  9.    #9  
    i can complete the doctor process with the 2.0.1 doctor, but the pre 2 just won't boot and keep in the "palm logo" flashing screen. However, the 2.1 doctor just freeze at 12%
    Palm IIIe > Sony S300 > Sony N700 > Sony TG50 > Sony TH55 > Trēo 680 > Palm Prē > Palm Prē 2 (GSM) + Veer
  10. chris42's Avatar
    Posts
    170 Posts
    Global Posts
    171 Global Posts
    #10  
    Hi there,
    I had that as well, use an old Doctor, to flash it back to 2.0.0 first, then flash to 2.1.
    I always used the recovery mode to flash it right after going to the lower version.
    Annoying, but it solved it for me several times.


    Greetings
    Chris
  11.    #11  
    able to start the doctor at the command line
    how to copy the log from the command window?
    Palm IIIe > Sony S300 > Sony N700 > Sony TG50 > Sony TH55 > Trēo 680 > Palm Prē > Palm Prē 2 (GSM) + Veer
  12. #12  
    Make the windows full screen. Then select the text with the mouse and copy it (e.g. <ctrl>c).
  13.    #13  
    Hi Chris, which "old doctor" would you suggest? I am not sure whether I can just version prior to 2.0 for GSM my pre 2
    Palm IIIe > Sony S300 > Sony N700 > Sony TG50 > Sony TH55 > Trēo 680 > Palm Prē > Palm Prē 2 (GSM) + Veer
  14.    #14  
    here is my log:
    ogPrint
    INFO: Trenchcoat: <INFO> write_tokens: writing token 'BATToCH' to offset 1120, g
    en 1, len 16

    <INFO> write_tokens: writing token 'BATToCH' to offset 1120, gen 1, len 16
    2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
    ogPrint
    INFO: Trenchcoat: <INFO> write_tokens: writing token 'DMSVRoNONCE' to offset 117
    2, gen 1, len 24

    <INFO> write_tokens: writing token 'DMSVRoNONCE' to offset 1172, gen 1, len 24
    2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
    ogPrint
    INFO: Trenchcoat: <INFO> write_tokens: writing token 'DMSVRoAUTHPW' to offset 12
    32, gen 1, len 18

    <INFO> write_tokens: writing token 'DMSVRoAUTHPW' to offset 1232, gen 1, len 18
    2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
    ogPrint
    INFO: Trenchcoat: <INFO> write_tokens: writing token 'DMCLoNONCE' to offset 1288
    , gen 1, len 24

    <INFO> write_tokens: writing token 'DMCLoNONCE' to offset 1288, gen 1, len 24
    2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
    ogPrint
    INFO: Trenchcoat: <INFO> write_tokens: writing token 'DMCLoAUTHPW' to offset 134
    8, gen 1, len 18

    <INFO> write_tokens: writing token 'DMCLoAUTHPW' to offset 1348, gen 1, len 18
    2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
    ogPrint
    INFO: Trenchcoat: <INFO> write_tokens: writing token 'DMCLoAUTHNAME' to offset 1
    404, gen 1, len 9

    <INFO> write_tokens: writing token 'DMCLoAUTHNAME' to offset 1404, gen 1, len 9
    2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
    ogPrint
    INFO: Trenchcoat: <INFO> write_tokens: writing token 'DMCARRIER' to offset 1452,
    gen 1, len 3

    <INFO> write_tokens: writing token 'DMCARRIER' to offset 1452, gen 1, len 3
    2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
    ogPrint
    INFO: Trenchcoat: <INFO> write_tokens: writing token 'DMMODEL' to offset 1492, g
    en 1, len 7

    <INFO> write_tokens: writing token 'DMMODEL' to offset 1492, gen 1, len 7
    2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
    ogPrint
    INFO: Trenchcoat: <INFO> write_tokens: writing token 'PalmSN' to offset 1536, ge
    n 1, len 12

    <INFO> write_tokens: writing token 'PalmSN' to offset 1536, gen 1, len 12
    2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
    ogPrint
    INFO: Trenchcoat: <INFO> write_tokens: writing token 'HousingA' to offset 1584,
    gen 1, len 5

    <INFO> write_tokens: writing token 'HousingA' to offset 1584, gen 1, len 5
    2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
    ogPrint
    INFO: Trenchcoat: <INFO> write_tokens: writing token 'PRODoID' to offset 1628, g
    en 1, len 7

    <INFO> write_tokens: writing token 'PRODoID' to offset 1628, gen 1, len 7
    2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
    ogPrint
    INFO: Trenchcoat: <INFO> nvram section 'logo-boot' offset 24576 len 160044

    <INFO> nvram section 'logo-boot' offset 24576 len 160044
    2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
    ogPrint
    INFO: Trenchcoat: <INFO> nvram section 'logo-chg' offset 188416 len 92565

    <INFO> nvram section 'logo-chg' offset 188416 len 92565
    2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
    ogPrint
    INFO: Trenchcoat: <INFO> nvram section 'logo-badchg' offset 282624 len 48178

    <INFO> nvram section 'logo-badchg' offset 282624 len 48178
    2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
    ogPrint
    INFO: Trenchcoat: <INFO> nvram section 'logo-nobatt' offset 331776 len 87835

    <INFO> nvram section 'logo-nobatt' offset 331776 len 87835
    2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
    ogPrint
    INFO: Trenchcoat: <INFO> nvram section 'logo-badsys' offset 421888 len 26853

    <INFO> nvram section 'logo-badsys' offset 421888 len 26853
    2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
    ogPrint
    INFO: Trenchcoat: <INFO> nvram section 'logo-nosys' offset 450560 len 26853

    <INFO> nvram section 'logo-nosys' offset 450560 len 26853
    2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
    ogPrint
    INFO: Trenchcoat: <INFO> nvram section 'logo-sync' offset 479232 len 71862

    <INFO> nvram section 'logo-sync' offset 479232 len 71862
    2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
    ogPrint
    INFO: Trenchcoat: <INFO> nvram section 'logo-panic' offset 552960 len 74779

    <INFO> nvram section 'logo-panic' offset 552960 len 74779
    2011/6/25 pm06:43:51 com.palm.nova.installer.recoverytool.CardController l
    ogPrint
    INFO: Trenchcoat: <INFO> nvram section 'logo-disk' offset 630784 len 36673

    <INFO> nvram section 'logo-disk' offset 630784 len 36673
    2011/6/25 pm06:43:52 com.palm.nova.installer.recoverytool.CardController l
    ogPrint
    INFO: Trenchcoat: <INFO> /tmp/do_format_dev_mmcblk0p2.sh not found; running hard
    coded stuff

    <INFO> /tmp/do_format_dev_mmcblk0p2.sh not found; running hardcoded stuff
    2011/6/25 pm06:43:52 com.palm.nova.installer.recoverytool.CardController l
    ogPrint
    INFO: Trenchcoat: <INFO> Running "mke2fs -q -j -b4096 -m0 -L /boot /dev/mmcblk0p
    2 > /dev/null"

    <INFO> Running "mke2fs -q -j -b4096 -m0 -L /boot /dev/mmcblk0p2 > /dev/null"
    2011/6/25 pm06:43:54 com.palm.nova.installer.recoverytool.CardController l
    ogPrint
    INFO: Trenchcoat: <INFO> Running "tune2fs -i 0 /dev/mmcblk0p2 > /dev/null 2> /de
    v/null"

    <INFO> Running "tune2fs -i 0 /dev/mmcblk0p2 > /dev/null 2> /dev/null"
    2011/6/25 pm06:43:54 com.palm.nova.installer.recoverytool.CardController l
    ogPrint
    INFO: Trenchcoat: <INFO> Running "lvm.static vgchange -ay --ignorelockingfailure
    2> /dev/null"

    <INFO> Running "lvm.static vgchange -ay --ignorelockingfailure 2> /dev/null"
    2011/6/25 pm06:43:54 com.palm.nova.installer.recoverytool.CardController l
    ogPrint
    INFO: Trenchcoat: File descriptor 3 (/dev/mmcblk0) leaked on lvm.static invocati
    on. Parent PID 1222: sh

    File descriptor 3 (/dev/mmcblk0) leaked on lvm.static invocation. Parent PID 122
    2: sh
    2011/6/25 pm06:43:54 com.palm.nova.installer.recoverytool.CardController l
    ogPrint
    INFO: Trenchcoat: <INFO> Current LVM configuration, 0 volume groups:

    <INFO> Current LVM configuration, 0 volume groups:
    2011/6/25 pm06:43:54 com.palm.nova.installer.recoverytool.CardController l
    ogPrint
    INFO: Trenchcoat: <ERROR> Volume group store not found in existing configuration
    .

    <ERROR> Volume group store not found in existing configuration.
    2011/6/25 pm06:43:54 com.palm.nova.installer.recoverytool.CardController l
    ogPrint
    INFO: Trenchcoat: <INFO> Current configuration: 0 volume groups.

    <INFO> Current configuration: 0 volume groups.
    2011/6/25 pm06:43:54 com.palm.nova.installer.recoverytool.CardController l
    ogPrint
    INFO: Trenchcoat: <INFO> new configuration: 1 volume groups.

    <INFO> new configuration: 1 volume groups.
    2011/6/25 pm06:43:54 com.palm.nova.installer.recoverytool.CardController l
    ogPrint
    INFO: Trenchcoat: <INFO> LVM configuration changed

    <INFO> LVM configuration changed
    2011/6/25 pm06:43:54 com.palm.nova.installer.recoverytool.CardController l
    ogPrint
    INFO: Trenchcoat: <INFO> Adjusting LVM partition sizes

    <INFO> Adjusting LVM partition sizes
    2011/6/25 pm06:43:54 com.palm.nova.installer.recoverytool.CardController l
    ogPrint
    INFO: Trenchcoat: <INFO> Running "lvm.static vgchange -an --ignorelockingfailure
    store 2> /dev/null"

    <INFO> Running "lvm.static vgchange -an --ignorelockingfailure store 2> /dev/nul
    l"
    2011/6/25 pm06:43:54 com.palm.nova.installer.recoverytool.CardController l
    ogPrint
    INFO: Trenchcoat: 0 logical volume(s) in volume group "store" now active

    0 logical volume(s) in volume group "store" now active
    2011/6/25 pm06:43:54 com.palm.nova.installer.recoverytool.CardController l
    ogPrint
    INFO: Trenchcoat: <ERROR> CPU-specific initialization failed

    <ERROR> CPU-specific initialization failed
    2011/6/25 pm06:43:54 com.palm.novacom.internal.NovacomSocketStream handleS
    ocketException
    WARNING: SocketException Cmd: file:///sbin/trenchcoat
    2011/6/25 pm06:43:54 com.palm.novacom.internal.NovacomSocketStream handleS
    ocketException
    WARNING: SocketException Cmd: file:///sbin/trenchcoat
    java.net.SocketException: Software caused connection abort: recv failed
    at java.net.SocketInputStream.socketRead0(Native Method)
    at java.net.SocketInputStream.read(Unknown Source)
    at com.palm.novacom.internal.PacketReader.readArray(PacketReader.java:37
    )
    at com.palm.novacom.internal.PacketReader.readPacket(PacketReader.java:5
    1)
    at com.palm.novacom.internal.PacketReader.read(PacketReader.java:80)
    at com.palm.novacom.internal.NovacomSocketStream.read(NovacomSocketStrea
    m.java:108)
    at com.palm.novacom.internal.NovacomBaseStream.readLine(NovacomBaseStrea
    m.java:42)
    at com.palm.nova.installer.core.stages.BaseStage$StreamReaderThread.run(
    BaseStage.java:48)
    2011/6/25 pm06:43:54 com.palm.nova.installer.recoverytool.CardController p
    ostFlashEvent
    WARNING: Flash Failure
    java.net.SocketException: Connection reset by peer: socket write error
    at java.net.SocketOutputStream.socketWrite0(Native Method)
    at java.net.SocketOutputStream.socketWrite(Unknown Source)
    at java.net.SocketOutputStream.write(Unknown Source)
    at com.palm.novacom.internal.PacketWriter.write(PacketWriter.java:29)
    at com.palm.novacom.internal.NovacomSocketStream.write(NovacomSocketStre
    am.java:169)
    at com.palm.novacom.internal.NovacomBaseStream.write(NovacomBaseStream.j
    ava:21)
    at com.palm.novacom.internal.NovacomBaseStream.write(NovacomBaseStream.j
    ava:69)
    at com.palm.nova.installer.core.stages.TrenchcoatStage.run(TrenchcoatSta
    ge.java:104)
    at com.palm.nova.installer.core.FlasherThread.run(FlasherThread.java:414
    )
    at java.lang.Thread.run(Unknown Source)
    2011/6/25 pm06:43:54 com.palm.nova.installer.core.stages.BaseStage$StreamR
    eaderThread run
    WARNING:
    java.net.SocketException: Software caused connection abort: recv failed
    at java.net.SocketInputStream.socketRead0(Native Method)
    at java.net.SocketInputStream.read(Unknown Source)
    at com.palm.novacom.internal.PacketReader.readArray(PacketReader.java:37
    )
    at com.palm.novacom.internal.PacketReader.readPacket(PacketReader.java:5
    1)
    at com.palm.novacom.internal.PacketReader.read(PacketReader.java:80)
    at com.palm.novacom.internal.NovacomSocketStream.read(NovacomSocketStrea
    m.java:108)
    at com.palm.novacom.internal.NovacomBaseStream.readLine(NovacomBaseStrea
    m.java:42)
    at com.palm.nova.installer.core.stages.BaseStage$StreamReaderThread.run(
    BaseStage.java:48)
    2011/6/25 pm06:43:54 com.palm.nova.installer.recoverytool.CardController p
    ostFlashEvent
    INFO: Flash End time (Fail) 1308998634444
    from C:\Users\spbb\AppData\Local\Temp\PalmWebOsRecoveryToolLog0.log.0.lck
    to C:\Users\spbb\AppData\Local\Temp\palmInstallerError0.log
    java.io.IOException: 程序無法存取檔案,因為另一個程序已鎖定檔案的一部份。
    at java.io.FileInputStream.readBytes(Native Method)
    at java.io.FileInputStream.read(Unknown Source)
    at com.palm.nova.installer.core.RdxUtils.saveLogs(RdxUtils.java:217)
    at com.palm.nova.installer.recoverytool.CardController.saveLogs(CardCont
    roller.java:162)
    at com.palm.nova.installer.recoverytool.CardController.handleFailCase(Ca
    rdController.java:676)
    at com.palm.nova.installer.recoverytool.CardController.postFlashEvent(Ca
    rdController.java:836)
    at com.palm.nova.installer.core.FlasherThread.run(FlasherThread.java:578
    )
    at java.lang.Thread.run(Unknown Source)
    from C:\Users\spbb\AppData\Local\Temp\PalmWebOsRecoveryToolLog0.log.2
    to C:\Users\spbb\AppData\Local\Temp\palmInstallerError1.log
    2011/6/25 pm06:43:56 com.palm.nova.installer.recoverytool.CardController h
    andleFailCase
    INFO: something failed, query to see if device is plugged in
    2011/6/25 pm06:43:56 com.palm.nova.installer.recoverytool.CardController h
    andleFailCase
    INFO: exiting handleFailCase()
    java.net.SocketException: Connection reset by peer: socket write error
    at java.net.SocketOutputStream.socketWrite0(Native Method)
    at java.net.SocketOutputStream.socketWrite(Unknown Source)
    at java.net.SocketOutputStream.write(Unknown Source)
    at com.palm.novacom.internal.PacketWriter.write(PacketWriter.java:29)
    at com.palm.novacom.internal.NovacomSocketStream.write(NovacomSocketStre
    am.java:169)
    at com.palm.novacom.internal.NovacomBaseStream.write(NovacomBaseStream.j
    ava:21)
    at com.palm.novacom.internal.NovacomBaseStream.write(NovacomBaseStream.j
    ava:69)
    at com.palm.nova.installer.core.stages.TrenchcoatStage.run(TrenchcoatSta
    ge.java:104)
    at com.palm.nova.installer.core.FlasherThread.run(FlasherThread.java:414
    )
    at java.lang.Thread.run(Unknown Source)
    2011/6/25 pm06:43:57 com.palm.nova.installer.recoverytool.runner.DeviceDis
    coveryRunner$DeviceDiscoveryThread run
    INFO: got controller
    2011/6/25 pm06:43:57 com.palm.nova.installer.recoverytool.runner.DeviceDis
    coveryRunner$DeviceDiscoveryThread run
    INFO: got devices 1
    2011/6/25 pm06:43:57 com.palm.nova.installer.recoverytool.CardController r
    unnerFinished
    INFO: device runner done
    2011/6/25 pm06:43:57 com.palm.nova.installer.recoverytool.CardController r
    unnerFinished
    WARNING: flashing failed, move to failed card
    Palm IIIe > Sony S300 > Sony N700 > Sony TG50 > Sony TH55 > Trēo 680 > Palm Prē > Palm Prē 2 (GSM) + Veer
  15. #15  
    Here ends my help. But I'm sure someone with more knowledge will step in.
    Is this the correct doctor?
    NFO: Trenchcoat: <ERROR> CPU-specific initialization failed
  16. #16  
    Some recovery information from webos internals:

    How To Recover - WebOS Internals
  17.    #17  
    Hi somline, my problem still persist, thanks for your help anyway. I also appreciated the development of Dr. Battery by you, thanks.
    Palm IIIe > Sony S300 > Sony N700 > Sony TG50 > Sony TH55 > Trēo 680 > Palm Prē > Palm Prē 2 (GSM) + Veer
  18. chris42's Avatar
    Posts
    170 Posts
    Global Posts
    171 Global Posts
    #18  
    Quote Originally Posted by spbb View Post
    Hi Chris, which "old doctor" would you suggest? I am not sure whether I can just version prior to 2.0 for GSM my pre 2
    I flashed 2.0.0, then restart in recovery mode and flash 2.1
  19. #19  
    WebOS Doctor begins
    At 3%, a ramdisk is transferred to the phone, and the phone is rebooted
    At 4%, the screen changes to the palm logo
    At 9%, the screen changes to a big arrow pointing down to an integrated circuit
    Novaterm access is available from 12% onwards
    The progress bar advances by 2% increments every 20 seconds or so
    If it gets stuck at 52% for more than 30 seconds, it's not going to progress further and you will need to try again.
    Around 54% the filesystems are being partitioned
    Around 64% the modem firmware is being reflashed
    Around 72% the carrier apps are being installed
    Around 82% the ROM is being verified

    If the process fails at 84% or later, the flash and modem have actually been written, so if you reboot you will get what you were flashing.
    Quote Originally Posted by rwhitby View Post
    We always prefer that people donate in response to tangible items they can use today, rather than for intangible promises about the future that may or may not be possible to achieve.
  20. #20  
    I had this issue 2 weeks ago. try using a different PC it worked on my end.
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