It's very clear in looking at the pictures that you posted that your phone was STEPPED on. Phones don't shatter like that from simply falling. Believe me, I have broken many phones and PDA's over time, and none have broken like that. I'm not implying that I'm some shatter forensic expert, however it doesn't take a rocket scientist to see that your's was not a simply drop.
Originally Posted by Sanjay
I'm not saying you should be happy with Gorilla Glass, but what irritates me is when someone has unrealistic expectations about a product. Almost everyone complained about the plastic screen on the Pre, saying it should have had glass. Now that we have glass, mind you glass that is very thin, they expect it to be indestructible. Granted this is Gorilla Glass, but it doesn't have the size of thickness, to give that kind of strength, as noted in a previous post in this thread. And then when the screen or the phone doesn't hold up to people's sometimes unrealistic expectations, it's called a "fraud". In fact, going to Corning's website, nowhere does it say invulnerable, indestructible, unbreakable, or anything like that. It say's "damage-RESISTANT" (CORNING® GORILLA® GLASS | INNOVATING WITH GORILLA). Plus now the complaints roll in about it being prone to fingerprints. Come on, of course it is, so was the Pre and Pre Plus.
I recall dropping my Palm III a long time ago from desk height and the screen broke. Yet time and time again I have dropped my Pre 2 (NOT in crowds or from obscene heights) and it has survived. Maybe luck, maybe not, but everyone I have dropped it and seen it laying face down, I hold my breath as I pick it up, knowing if it did break, it was on ME.
In the end, I feel that there are people on the forum that simply aren't happy unless they can complain about something. Being angry because your phone was stomped on is fine, but don't blame Palm because they didn't build a cell phone that could stand up to being stomped on and call their product a fraud. Accept the fact that YOU dropped the phone in a crowd and that it got stepped on. It's as simple as that.