04/06/2011, 01:29 AM
First of all, the chat rep did not tell me anything! However, once I made it clear that I thought the situation with e-mail was unacceptable, she threw out the statement (paraphrased here ...) that HP was committed to its customers, was working on a solution, would be announcing it in the future, blah, blah, blah.
Originally Posted by rsanchez1
Huh? What did this have to do with the Pre 2? Then I really started thinking about the whole HP/Palm/Pre thing ... So, YES, this is my explanation of what is going on with HP and answers a LOT of questions webOS users have. By way of disclosure, I am a ex-HPer, although a long time ago, and also an ex-hardware, ex-software, and ex-system integrator. Do you really think Verizon tested this phone? Really? Do you think HP did not know of the issues with the phone when they & Verizon let it be released. Why do you think the Pre 2 was delayed so long? Yes, limited resources before & after the HP acquisition, but also a ton of bugs with 1.0 and lots more with 2.0!
HP clearly released the phone with the ideal of a fairly quick update to fix most of the problems, certainly the e-mail and pdf issues. But something happened ... What happened was the iPad2 which clearly surprised everyone in the industry. [plenty of industry press document this ...]. Also what happened was the lack of Pre2 sales! Verizon isn't selling any and the HP Wireless Central site is giving them away! Suddenly, the time HP thought they had bought with the Pre2 was gone, and the Touchpad was in trouble. All of those engineers that moved over to the PGU must now work on the Touchpad to get it out in June or miss yet another market. HP's view, I believe, is that the Touchpad will drive Veer/Pre 3 sales (touch-to-share) and be their leverage in the smartphone market, allowing them to catch up.
The majority of Pre 2s that will be sold have been sold! Do you really think HP is going to spend valuable resources to try to fix a "handful" of Pre 2s? When they can just upgrade them as they are all locked into new contracts? The original statements out of Palm support (as reported in PreCentral ...) was 7 - 10 days, then became unknown! It doesn't take more than 6 weeks to fix this problem, even if a very small team is involved. They have no intention of fixing anything because there isn't anybody working on it! Do you really think it is fixed and Verizon is testing it? Yes, I know they have a reputation of taking longer than other carriers, but that is exactly why they have the most reliable network! [I just left Sprint after >10 years and can verify, actually to my surprise, that it is better, even in Dallas where the tower network is extensive for all (except T-Mobile)].
So, yes, this is all conjecture! But test the supposition yourself ... apply all of the rumors and other information from the last three months or so, and even read between the lines from HP's comments. Understand, I am a webOS fanatic and this is not meant to be negative toward webOS! But I can not put into words the shock I have had in what HP has done in the last few months and especially HOW they did it. You do not communicate with your customers for only one reason: You can not afford to reveal what is really going on! And HP is known for communicating with its customers ...