pre2 back on its way to UK. I'm not holding my breath. They tried again to swap the battery, but I insisted that there is no problem with the battery (it reports 100% fitness in my pre+ / Dr. Battery and lasts for at least a day when used in my trusty old phone). At least I don't have to pay for those speedy DHL services...
Why don't they just give me a new phone? They cost next to nothing anymore, they want to clear the stock anyway, and it sure must be more expensive in the long run to keep their support staff, chat staff, repair staff busy with my device. So far:
140 mins chat -- extremely unhelpful, no solution
43 mins chat -- yay, I'm allowed to ship my pre to UK...
15 mins phone call (guy forgot to take down my company's name, so I spent my fre Saturday morning in the office waiting for DHL...)
After confirming that the problem persisted, I chatted again
(unfortunately, it was the same chat agent as the very first time, but this time I managed to have her "allow" me to call after doctoring the phone - OK, I waited the rest of the day before I rang to state that the problem is far from gone.
Now the kicker: it took me another 15 mins to persuade the call center agent that the problem is still there and - no, I don't want them to replace the battery. Had to give him my address again (why? He had all prior communication on his screen?) Repackaged, now let's wait and see.
I don't get it. HP has just launched the TP. They are abuot to launch the Pre3. I'm tempted to buy both. But with lackluster Support, I'll wait and possible refrain from buying any of the new devices (BTW: veer suffers from extreme problems with Google and Umlauts. But I'm living in a country with a lot of Umlauts. And my last name even includes an Umlaut. Guess what my last name has instead of the Umlaut in the Mail from HP, and on the parcel I got back from GB...? Correct: a "?")