Palm Pre 2 Problems with email over WIFI

darrenw · 03/19/2011, 05:56 AM

I have an unlocked European Palm Pre 2 running webOS 2.1 (on the Vodafone network in the UK).

A few days ago I noticed a problem where email was no longer syncing with my work Exchange mailbox. After removing the account and adding it back, it was no longer recognising my details. After further experimentation I discovered that it would work over 3G if I disabled WIFI.

Now my Exchange email will only sync if I disable WIFI. If I switch on WIFI, the syncing stops - clicking the reresh button has no effect whatsoever (not even an error message).

Everything else appears to be working fine via both WIFI or 3G.

Has anyone else experienced this? A colleague of mine with a similar phone setup does not have this problem.

Any ideas?

Many thanks,
DarrenW.

GHT · 03/19/2011, 07:33 AM

You are not alone, though your experience seems severe. I have seen (seemingly) random failures of push email in both Gmail and EAS over WiFi, though more so with Gmail. I have not experienced failures with manual refresh. All works perfectly over 3G.

This issue is gaining some traction, as it has caught the attention of two of our best problems-solvers, sconix and spdsktr. Not sure if they'll attempt to find a solution, but bugs don't tend to last too long in the crosshairs of those two.

tnguy88 · 03/21/2011, 09:11 AM

I have an AT&T Pre Plus with 2.1 and I have the same problems. Both my Exchange and Gmail accounts will Push over 3G but will not Push over wifi. I would have to manually refresh to get my emails over wifi. I was so close to going back to 1.4.5. I Hope someone fixes this bug soon.

sinime · 03/21/2011, 10:15 AM

Just a shot in the dark, but could your ISP be blocking ports? I have ATT DSL at home and my email (about a year ago) used port 25 which ATT will block if it is not a valid ATT/yahoo email, so my email would not work over wifi. Since then my email was upgraded and can now connect as IMAP through a different port and all works great through my wifi/ISP.

UncleSolo · 07/28/2011, 04:05 PM

I have the exact same problem as described in the first post, and I didn't see a resolution posted in this thread. My Palm Pre 2 syncs to my Exchange email at work via an https address. It worked fine for about the first 3 weeks I had it, then stopped working with the WiFi enabled - synchs right away when I turn off the WiFi. Other items of interest:

- I have a computer on the WiFi network with Outlook set up to sync to my Exchange email in exactly the same way without a problem, so it doesn't appear that the provider (Verizon FIOS) is blocking anything

- I also have 2 Yahoo email accounts and 1 Verizon email account on the phone, no problems with those on WiFi.

- All other network activity I try on the phone (browsing, apps, etc.) work fine on WiFi

- I took my phone to the local coffee shop, and my Exchange email works fine on their WiFi

I am out of ideas. Anyone else?

03/19/2011, 05:56 AM	#1 (permalink)
darrenw Member Join Date: Mar 2008 Posts: 1 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	Palm Pre 2 Problems with email over WIFI I have an unlocked European Palm Pre 2 running webOS 2.1 (on the Vodafone network in the UK). A few days ago I noticed a problem where email was no longer syncing with my work Exchange mailbox. After removing the account and adding it back, it was no longer recognising my details. After further experimentation I discovered that it would work over 3G if I disabled WIFI. Now my Exchange email will only sync if I disable WIFI. If I switch on WIFI, the syncing stops - clicking the reresh button has no effect whatsoever (not even an error message). Everything else appears to be working fine via both WIFI or 3G. Has anyone else experienced this? A colleague of mine with a similar phone setup does not have this problem. Any ideas? Many thanks, DarrenW.
	Liked by

03/19/2011, 07:33 AM	#2 (permalink)
GHT Member Join Date: Apr 2010 Location: Cincinnati, OH Posts: 763 Likes Received: 37 Thanks: 78 Thanked 117 Times in 86 Posts	You are not alone, though your experience seems severe. I have seen (seemingly) random failures of push email in both Gmail and EAS over WiFi, though more so with Gmail. I have not experienced failures with manual refresh. All works perfectly over 3G. This issue is gaining some traction, as it has caught the attention of two of our best problems-solvers, sconix and spdsktr. Not sure if they'll attempt to find a solution, but bugs don't tend to last too long in the crosshairs of those two.
	Liked by

03/21/2011, 09:11 AM	#3 (permalink)
tnguy88 Member Join Date: Jun 2009 Location: Thibodaux, LA Posts: 58 Likes Received: 11 Thanks: 35 Thanked 4 Times in 3 Posts	I have an AT&T Pre Plus with 2.1 and I have the same problems. Both my Exchange and Gmail accounts will Push over 3G but will not Push over wifi. I would have to manually refresh to get my emails over wifi. I was so close to going back to 1.4.5. I Hope someone fixes this bug soon.
	Liked by

03/21/2011, 10:15 AM	#4 (permalink)
sinime Member Join Date: Aug 2009 Location: San Antonio, TX Posts: 1,308 Likes Received: 45 Thanks: 103 Thanked 257 Times in 194 Posts	Just a shot in the dark, but could your ISP be blocking ports? I have ATT DSL at home and my email (about a year ago) used port 25 which ATT will block if it is not a valid ATT/yahoo email, so my email would not work over wifi. Since then my email was upgraded and can now connect as IMAP through a different port and all works great through my wifi/ISP. __________________ Fire Sale! Beer Knurd
	Liked by

07/28/2011, 04:05 PM	#5 (permalink)
UncleSolo Member Join Date: Jul 2011 Posts: 1 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	I have the exact same problem as described in the first post, and I didn't see a resolution posted in this thread. My Palm Pre 2 syncs to my Exchange email at work via an https address. It worked fine for about the first 3 weeks I had it, then stopped working with the WiFi enabled - synchs right away when I turn off the WiFi. Other items of interest: - I have a computer on the WiFi network with Outlook set up to sync to my Exchange email in exactly the same way without a problem, so it doesn't appear that the provider (Verizon FIOS) is blocking anything - I also have 2 Yahoo email accounts and 1 Verizon email account on the phone, no problems with those on WiFi. - All other network activity I try on the phone (browsing, apps, etc.) work fine on WiFi - I took my phone to the local coffee shop, and my Exchange email works fine on their WiFi I am out of ideas. Anyone else?
	Liked by

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