12/10/2010, 06:31 AM
I just had an online chat with a Palm rep to get their take on this. The short answer according to them is that you not only have to activate the device in an official region and create the profile accordingly, but it also depends on the carrier. This seems to go against what I understand from this thread that once it's activated the App Catalog can be used anywhere on any carrier.
Here's the full transcript:
8:36 PM Connecting...
8:36 PM Connected. A support representative will be with you shortly.
8:36 PM Support session established with Kade.
8:36 PM Kade: Hello, Thank you for contacting Palm Technical Support. Please give me a moment to review the info you provided.
8:37 PM Kade: I understand that you are looking to know information about Palm Pre 2 device.
8:37 PM Kade: Am I right?
8:37 PM Greg Greg: Correct
8:37 PM Kade: Currently Palm Pre 2 is not available in Australia, however you can get it from overseas which is an Unlocked device.
8:38 PM Kade: So that you can use Unlocked device in Australia.
8:39 PM Greg Greg: Yes I realise that, that is my plan. However as I said I've read that if the device is activated in Australia I won't have access to the paid App Catalog or OTA. Apparently activating the device in the US with a postpaid data SIM allows these to work. As these are important features to me I don't want to miss out on them. Can you confirm what would be required of me for paid apps and OTA if I purchased an unlocked device to use in Australia?
8:42 PM Kade: Well, once you get the device unlocked at overseas then your Palm profile is created in USA country which will access to App catalog, once you bring the device to Australia then when you use a different carrier then it would not download Paid Apps. As the App catalog work with region specific.
8:43 PM Kade: However you can download OTA updates if you are using the device in Australia also.
8:44 PM Greg Greg: OK the impression I'm getting on forums is that there are different paid App Catalogs depending on where you activate the phone. That seems really strange to me, surely the app catalog is worldwide and available to all users regardless of where the device is purchased, or activated, or what carrier it's used on?
8:44 PM Greg Greg: Can you confirm?
8:45 PM Kade: The country is based on the location of the wireless service provider that issued the SIM card. For example, if the SIM card is issued by a wireless service provider in Germany, and you were in France when you created the phone’s first Palm profile, the phone is still associated with Germany.
8:46 PM Greg Greg: OK let's back up a step. If I purchase it unlocked overseas, as I will have to, what do I have to do to get access to the paid App Catalog and OTA?
8:47 PM Kade: You cannot access paid App catalog, however you can download OTA updates.
8:47 PM Greg Greg: I cannot access the paid app catalog at all? Why is that?
8:48 PM Kade: Please check the below given link to know information about it :
8:48 PM Kade has sent a link: http://kb.palm.com/wps/portal/kb/com.../47647_en.html
8:49 PM Greg Greg: OK so let's say I purchase the device in the US, if I sent the phone to a US-based friend and he activated it with say an ATT SIM, it would get a US profile and be able to access the paid App catalog. If he then shipped it to me and I inserted my Telstra SIM card, would I be able to access the App catalog?
8:50 PM Kade: No, once you change the SIM card on the device with Telstra then you cannot download Paid Apps from App catalog.
8:51 PM Greg Greg: Even though the phone will have a US Palm profile?
8:51 PM Kade: Yes.
8:53 PM Greg Greg: Why is that? Apps are so important these days and a global community would allow for lots of useful apps for people. Why restrict them so you can only buy them in certain countries? You only need to look at the popularity of the iPhone app store to see how well things can work if everyone's allowed to play in the same sand patch.
8:54 PM Kade: I will forward your request to our Engineers & concern departments.
8:54 PM Kade: Customer input is an important consideration when we make enhancements and introduce new features.
8:55 PM Greg Greg: Nice to hear, but frankly I'm surprised a decision which restricts market appeal was taken at all at a time when Palm is trying to turn around the tide.
8:55 PM Greg Greg: Anyway, on that page you sent me, it says: Devices associated with the following countries can use App Catalog to purchase applications and to download free applications:
* United Kingdom
* United States
8:55 PM Kade: I can understand your concerns about it.
8:56 PM Greg Greg: So if my device was activated in the US it would have a profile associated with the US, so why couldn't I use the paid App catalog?
8:56 PM Greg Greg: It clearly states the criteria is the country with which the profile is associated, not the country in which the device is used.
8:57 PM Kade: As I mentioned above the App catalog is also assoicated with Carrier specific regions.
9:00 PM Greg Greg: So if I understand correctly:
1) If a US customer got their device activated in Australia with a Telstra SIM with an AU profile, and the device was then shipped to the US and they inserted their ATT SIM, they WOULD be able to use the paid App Catalog.
2) If an AU customer shipped a device to the US and had it activated using an ATT SIM and a US profile, they could use the App Catalog while the ATT SIM was in, but once it was back in Australia with a Telstra SIM the paid App Catalog would NOT work
3) US customer activated on ATT, if they came to Australia they CAN still use the paid App Catalog while in Australia as long as they still had their ATT SIM in the device.
9:04 PM Kade: For Case 1 : Yes, as they change the Carrier with AT&T they would be able to download paid apps.
9:05 PM Greg Greg: OK thanks.
9:06 PM Kade: For case 2 : Yes, you are correct you would not able to use the same App catalog once you are in Australia.
9:07 PM Kade: For Case 3 : Once they are to Australia with AT&T SIM card then you would need to activate roaming, so that you can use App catalog.
9:08 PM Greg Greg: OK thanks. So there's absolutely no way that I could use the paid App Catalog on an Australian carrier, regardless of where it's activated? I guess this would all change if the Pre 2 was released officially in Australia?
9:08 PM Kade: Yes, you are correct.
9:08 PM Kade: Is there anything else I may assist you with today?
9:09 PM Greg Greg: No that's all thanks.
9:09 PM Kade: Here’s the reference number for our chat: Chat session ID # 75483528 Keep this number as a record of this chat.
9:09 PM Kade: Well, I have provide you the honest information which is required to you.
9:09 PM Kade: Please take a few minutes to complete the survey that you’ll receive via email, Thank you for contacting Palm and feel free to contact us further.
9:09 PM Kade: Have a nice day,
9:09 PM Kade: Bye!
9:10 PM Kade has ended the session.
Is what he's saying right or is that just the 'official company line' to prevent people committing the cardinal sin of downloading a paid app?