12/06/2010, 07:16 AM
Are you running a 64 bit Windows 7 machine? If so, I had the EXACT same problem at the start but didn't figure others would have it. Here is what I had to do... (from the OP).
Originally Posted by Treiz
The one for a 64bit system is the x64.msi. I would have thought the Dr. would have detected my OS and installed the proper version but it didn't.
NOTE: If running the Dr. file does not install the Novacom Drivers properly, you will need to extract them and run them manually, this is easy to do. If in Windows change the .jar extension on the Dr. file to .zip. Double click it to explore, then double click the resources folder and find NovacomInstaller_x64.msi and NovacomInstaller_x86.msi. Run the one that is appropriate for your system. If you don't know, just try each until you can connect to your Pre 2 using WebOS Quick Install. Once complete, change the .zip extension back to .jar so your Dr. will work correctly when needed.
Keep in mind though, even once you get the proper Novacom driver installed, you will still need to be in recovery mode if you decide to Dr. The Dr. will recognize the Pre2 once the correct Novacom is installed but if you try a Dr. without being in recovery mode it will either hang on the "Charging" step or Error out within a few minutes.