Palm: From the description you provided I understand that you have an inquiry about the Palm Pre 2 and its activation.
Customer: yes, correct
Customer: the point is that I'm in the Netherlands and rumors are that when I activatie the device in the Netherlands with a Dutch SIM card, I won't be able to buy apps in the app catalog
Palm: I see. If you activate the device in the Netherlands you will not be able to fully use the applications catalogue Sir.
Customer: That is strange, since this information is nowhere to be found in the store or on the device's page
Palm: In understand Sir, the device needs to be activated in the countries where it was launched to be able to fully use it afterwards.
Customer: Which countries are that? And do I fysically have to be in these countries or can I use a sim card from one of these countries?
Palm: You will have to be in those countries fiscally and the countries are France, Germany and the United Kingdom.
Customer: fiscally or fysically?
Palm: Sorry I mistyped.
Palm: Is there anything else I can help you with right now?
Customer: You mistyped, so it has to be fysically?
Palm: Yes, you need to be in those countries Sir.
Customer: ok, clear
Customer: what's your advice for me?
Customer: can I return the device, because obviously I can't use it as advertised
Palm: You can either return it if you like to but you will have to arrange that with the EU store or you can either go to one of those countries or if you have anyone you know there you can send them the device, they can activate it and then send it back to you already activated.
Customer: This is a bit disappointing, since I hoped I would be able to activate the device in NLD
Customer: But thank you for the clear answer
Palm: I understand Sir and I am sorry that it did not work out as you expected it to.