Blackberry Storm 3 spotted in Verizon Wireless System (19 Oct 2010).
Originally Posted by Orion Antares
It's the same wherever retail sales persons on commission work. What you're seeing is HP's (and, by default, Palm's) weakness in the retail phone sales business. You think Motorola, LG, Samsung, and RIM just drop off a couple of boxes of phones and say, "Have fun!"? They set up face-to-face "training" courses that include a lot of motivational presentations to convince the sales how well their phones are going to sell. It involves immediate incentives (swag, free meals, drawings for phones, free/discounted phones, etc) as well as long term incentives (worked out with the providers) which translate into more money in the sales person's hands for selling a phone.
Originally Posted by Symbiontsoul
Microsoft didn't get that and look how well the one line of phones they ever built (Kin) did in the market place. HP doesn't do that and look how well the HP smartphones have sold over the last decade (aka almost none). Palm, for some unknown reason, stopped doing it with the Pre and look how that worked out for them this past 18 months. If HP is going to get serious about the phone business, they're going to have to play the game a lot better than they have so far. Maybe what the OP was seeing with the Verizon salesman is insight into how serious HP is going to be about the wireless phone business - and if true, it doesn't bode well.
That Verizon salesman is playing it smart - he's steering customers to phones that he knows the best (due to good, motivating training), or that he actually owns (due to incentives), and that will make him the most money. Sounds like he has his act together to me. As for the customers who shop in the Verizon stores (or at any retail store for any product sold on commission): Caveat emptor - like it's always been.