10/20/2010, 07:44 PM
I decided to wing it and send an email to Dan Hesse of sprint. I got his standard reply but then i received another email that i personally am not sure if it is customary or rare. What do you think?
Email I sent:
I have been a sprint customer for roughly a year and a half now. I Came
from verizon and fell in love with sprints plans, phones, and prices. I
origionally owned the instinct (origional one) and then moved to the
Palm Pre. I am in love. As a computer Science major in college and a die
hard computer geek, webOS is the best operating system on the market. It
is just so elegant. While android is rapidly growing and rumors of a
verizon bound iPhone are all over the internet, Palm/HP are currently in
the works to release their update to the Palm Pre, the Palm Pre 2.
Unfortunatly, as of now it seems as though Sprint will not be carrying
I am writing you to urge you, and in the kindest way possible beg you,
to bring the Palm Pre 2 to Sprint, OR if there are future plans to bring
a further-down-the-line webOS "superphone" to Sprint, please make it an
I truely love Sprint but am in no way compelled to switch to android,
and with the hardware in my Palm Pre very outdated, i am struggling in
what to do next with my upgrade that has been sitting in my account for
many months. Please help out us webOS forefathers and give us some well
deserved new hardware.
I received an email the same day that read this:
Dear Mr. Jon,
Thank you for contacting the Office of Dan@Sprint.com. I would love the
opportunity to speak with you more in detail to address your concerns
regarding the Palm Pre 2. However, your email didn't include a contact
You may reply to this email with your contact information and a time
that is good for me to call or contact me directly at XXX-XXX-XXXX. My
hours of operation are Monday through Friday 10AM-7PM (EST).
Thank you for choosing Sprint and I look forward to speaking with you
So what do you guys think? i sent her an email with a time tomorrow for her to contact me. Is this normal or did i catch a lucky break?