Here is my session with a Sprint Chat Rep:
1:15:41 PM : Connected to sprint.ehosts.net
1:15:41 PM : Session ID: xxxxxxx
1:15:41 PM : John Doe: Initial Question/Comment: HP/Palm released the new Palm Pre 2 last week. I am a loyal Sprint customer and want to know when the new Palm Pre 2 will come to the Sprint network. Can you help me?
1:15:46 PM : Sam A has joined this session!
1:15:46 PM : Connected with Sam A. Your Reference Number for this chat session is xxxxxxx.
1:15:47 PM : Thank you for contacting Sprint. My name is Sam A.
1:16:08 PM : John Doe: Hello Sam.
1:16:14 PM : Sam A: Hello.
1:17:04 PM : John Doe: I am a loyal Sprint customer, and will be eligible for a full upgrade July, 2011.
1:17:36 PM : Sam A: Please let me know are you concerned about the phone upgrade?
1:18:16 PM : John Doe: No concerns, in fact, I wish to know when the new Palm Pre 2 will be sold by Sprint.
1:18:52 PM : Sam A: Please let me check this for you.
1:18:58 PM : John Doe: Thank you Sam.
1:20:52 PM : Sam A: The Palm Pre 2 is not currently available from Sprint. If we offer it in the future, you will find product details and pricing information on sprint.com and promotional information in our retail stores. We encourage you to monitor our Web site to see if a change in availability occurs.
1:22:01 PM : John Doe: Yes, I understand. Realize, there are over 3 million Sprint/Palm Pre customers asking the same question that also wish to upgrade to the new Palm Pre 2.
1:22:41 PM : Sam A: Yes , when it comes in the future, you will find product details and pricing information on sprint.com
1:22:44 PM : John Doe: I sincerely hope Sprint will make the Palm Pre 2 available to it's many loyal Sprint/Palm customers.
1:23:16 PM : Sam A: I appreciate your business to sprint.
1:23:31 PM : Sam A: Is there anything else I may assist you with?
1:23:49 PM : John Doe: Thanks, that is all.
1:24:01 PM : Sam A: My goal is to ensure the issues that prompted you to chat today are fully resolved. Did I address the reason for your chat today?
1:25:29 PM : John Doe: Thanks.
Well, there you have it folks. Or, as Billy Crystal likes to say, "That's It...That's All."