2:40:46 PM : Connected to sprint.ehosts.net
2:40:46 PM : Session ID: xxxxxxx
2:40:46 PM : Xylos555: Initial Question/Comment: I am interested in the new Palm Pre2
2:40:56 PM : You are number (2) in queue.
2:40:56 PM : Please wait and the next available account specialist will be with you shortly.
2:41:16 PM : You are next in queue...
2:41:16 PM : If you are chatting today for Technical Support, please call 1-888-211-4727.
2:41:21 PM : Michelle A has joined this session!
2:41:21 PM : Connected with Michelle A. Your Reference Number for this chat session is xxxxxxx::
2:41:21 PM : Thank you for contacting Sprint. My name is Michelle A.
2:41:31 PM : Michelle A: I understand
2:41:37 PM : Michelle A: Let me access your account
2:43:24 PM : Xylos555: I have several pending upgrades to this account and I am very interested in a new Palm device.
2:44:11 PM : Michelle A: Ok
2:44:46 PM : Michelle A: Let me know your phone number
2:45:11 PM : Xylos555: My main number? I have 5 lines
2:45:36 PM : Michelle A: Yes
2:45:42 PM : Xylos555: 520-xxx-xxxx
2:46:36 PM : Michelle A: I can see you are not eligible for rebate upgrade for this line,
2:47:06 PM : Michelle A: You will be eligible for rebate upgrade in Feb/1/2011
2:47:49 PM : Xylos555: On my main line yes, but 2 of the lines are discounted and I am considering buying a new phone outright for my wife for Christmas.
2:48:18 PM : Xylos555: I am asking whether there is going to be new Palm hardware available.
2:48:46 PM : Michelle A: Let me know for which line you are eligible for upgrade.
2:49:46 PM : Xylos555: xxx-xxxx and xxx-xxxx respectively. My question is whether or not new hardware is going to be available soon.
2:50:56 PM : Xylos555: I desire a new Palm phone.
2:51:06 PM : Michelle A: Right now no update is available regarding this
2:51:36 PM : Michelle A: If any update is available regarding new hardware you will get to know on the web site
2:51:40 PM : Xylos555: So the Pre 2 is NOT going to be available on Sprint?
2:52:46 PM : Michelle A: 72088
2:53:00 PM : Michelle A: Sprint - Define Region
2:53:06 PM : Xylos555: Excuse me?
2:53:11 PM : Michelle A: You can check out this link
2:53:26 PM : Michelle A: Right now these phones are available with Sprint
2:53:52 PM : Xylos555: I know how to purchase a phone, I need to know what I can anticipate.
2:55:40 PM : Xylos555: Is Sprint going to have the Pre 2?
2:55:51 PM : Michelle A: When you are eligible for $150 rebate upgrade, you will get new phone at online price however if you are eligible for
$75 discount, you will get new phone at $75 discount from the regular price.
2:56:24 PM : Xylos555: Yes, can you answer my actual question>?
2:56:26 PM : Michelle A: Right now there is no update available with us for pre 2 phone
2:56:38 PM : Xylos555: Will there be?
2:56:55 PM : Xylos555: I need new Palm hardware.
2:57:06 PM : Michelle A: I can not predict as there is no update is available,
2:57:56 PM : Michelle A: However Sprint keep coming with new phones, and if such phone is available, you will get to know via web site
2:58:39 PM : Xylos555: Well, there may not be an issue as I need a Palm phone and will not renew contract if it is not available.
2:59:02 PM : Michelle A: I understand
2:59:31 PM : Xylos555: Is there a possibility that this message will be sent up the chain as it were?
3:00:36 PM : Michelle A: If it comes then you will get to know through web site or via email.
3:01:57 PM : Xylos555: I think you misunderstand. I want for you to inform your superiors that a request is being made for new Palm hardware,
i.e. the Pre 2 which is due to release soon on Verizon and ATT.
3:03:00 PM : Xylos555: Is that possible?
3:04:45 PM : Xylos555: Hello?
3:04:52 PM : Michelle A: I understand I have forward your feedback to my supervisor however still I recommend you to contact our technical
support department at (888) 211-4727, they are dedicated department to assure about this
3:05:17 PM : Michelle A: I do not want to make false promises that it is possible or not
3:05:42 PM : Xylos555: I see. I thank you for your time at least.
3:06:23 PM : Michelle A: We value your business and appreciate the opportunity to chat with you. Please don't hesitate to contact us again