Okay…..I pulled out my old Sprint Pixi and plan to use as my daily phone again. However, when I put it away a few years ago, I reset the device. I called Sprint to activate it. No problem. What is a problem is getting around the profile. The phone is active but I cannot access anything. I have read numerous articles and have spent lots of time trying to get the device in recovery mode. Not happening. I have downloaded all the tools yet I cannot get the computer to recognize the device. Too many articles and I am not sure where to go anymore. If anyone can help, I am sorry for any redundancy but I am at a loss here.