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  1. XYZ1's Avatar
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    2 Posts
       #1  
    Hi,
    first of all a quick notice:
    I can't insert links yet as my post count is below 10.
    Therefore I've removed the critical httpandwww parts from the links.


    My problem is as follows:
    ------------------------
    When I power on my Palm Pixie Plus (Vodafone) an exclamation mark icon is displayed which says "palm.com/ROM“.


    I did some research and it seems like I have to use Web OS Doctor to recover the Palm Pixie Plus.

    So I downloaded Web OS Doctor Version 1.4.5 for Palm Pixie Plus from here:
    webos-internals.org/wiki/Webos_Doctor_Versions#Pixi_Plus_2

    Then I started Web OS Doctor via command line as described on webos-internals.org/wiki/How_To_Recover via the following commands:
    cd c:\Program Files (x86)\Java\jre6\bin
    java -jar c:\webosdoctorp121ewweu-wr.jar

    After the Web OS Doctor told me to connect the Palm Pixie Plus I did the following:
    - Removed the battery
    - Inserted the battery
    - Hold the Volume up button while pressing Power button
    Then the huge USB logo was displayed on the Palm Pixie Plus.
    So I plugged in the USB cable and connected it to my PC.

    Then I pressed the Next button within the Web OS Doctor window.


    Web OS Doctor started the recovery process but at the end I’m getting the error message “We were unable to reset your phone”.



    Here a copy of the logfile from the command prompt:
    ---------------------------------------------------------------------------------------

    14.12.2011 14:15:44 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <INFO> mount /dev/mmcblk0p2 on /tmp/tcmnt_1609/boot as ext3

    <INFO> mount /dev/mmcblk0p2 on /tmp/tcmnt_1609/boot as ext3
    14.12.2011 14:15:44 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <INFO> Running mkdir -p /tmp/tcmnt_1609/var

    <INFO> Running mkdir -p /tmp/tcmnt_1609/var
    14.12.2011 14:15:44 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <INFO> mount /dev/mapper/store-var on /tmp/tcmnt_1609/var as e
    xt3

    <INFO> mount /dev/mapper/store-var on /tmp/tcmnt_1609/var as ext3
    14.12.2011 14:15:44 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <INFO> Running mkdir -p /tmp/tcmnt_1609/var/log

    <INFO> Running mkdir -p /tmp/tcmnt_1609/var/log
    14.12.2011 14:15:44 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <INFO> mount /dev/mapper/store-log on /tmp/tcmnt_1609/var/log
    as ext3

    <INFO> mount /dev/mapper/store-log on /tmp/tcmnt_1609/var/log as ext3
    14.12.2011 14:15:44 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <INFO> Running mkdir -p /tmp/tcmnt_1609/var/lib/update

    <INFO> Running mkdir -p /tmp/tcmnt_1609/var/lib/update
    14.12.2011 14:15:44 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <INFO> mount /dev/mapper/store-update on /tmp/tcmnt_1609/var/l
    ib/update as ext3

    <INFO> mount /dev/mapper/store-update on /tmp/tcmnt_1609/var/lib/update as ext3
    14.12.2011 14:15:45 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <INFO> Starting feeder loop for tar subprocess

    <INFO> Starting feeder loop for tar subprocess
    14.12.2011 14:15:59 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <INFO> 5 percent complete

    <INFO> 5 percent complete
    14.12.2011 14:16:06 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <INFO> 10 percent complete

    <INFO> 10 percent complete
    14.12.2011 14:16:08 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: tar: Skipping to next header

    tar: Skipping to next header
    14.12.2011 14:16:08 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: tar: A lone zero block at 58793

    tar: A lone zero block at 58793
    14.12.2011 14:16:16 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <INFO> 15 percent complete

    <INFO> 15 percent complete
    14.12.2011 14:16:19 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <INFO> 20 percent complete

    <INFO> 20 percent complete
    14.12.2011 14:16:24 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <INFO> 25 percent complete

    <INFO> 25 percent complete
    14.12.2011 14:16:29 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <INFO> 30 percent complete

    <INFO> 30 percent complete
    14.12.2011 14:16:34 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <INFO> 35 percent complete

    <INFO> 35 percent complete
    14.12.2011 14:16:39 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <INFO> 40 percent complete

    <INFO> 40 percent complete
    14.12.2011 14:16:43 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <INFO> 45 percent complete

    <INFO> 45 percent complete
    14.12.2011 14:16:48 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <INFO> 50 percent complete

    <INFO> 50 percent complete
    14.12.2011 14:16:52 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <INFO> 55 percent complete

    <INFO> 55 percent complete
    14.12.2011 14:16:56 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <INFO> 60 percent complete

    <INFO> 60 percent complete
    14.12.2011 14:17:01 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <INFO> 65 percent complete

    <INFO> 65 percent complete
    14.12.2011 14:17:06 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <INFO> 70 percent complete

    <INFO> 70 percent complete
    14.12.2011 14:17:10 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <INFO> 75 percent complete

    <INFO> 75 percent complete
    14.12.2011 14:17:14 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <INFO> 80 percent complete

    <INFO> 80 percent complete
    14.12.2011 14:17:18 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <INFO> 85 percent complete

    <INFO> 85 percent complete
    14.12.2011 14:17:21 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <INFO> 90 percent complete

    <INFO> 90 percent complete
    14.12.2011 14:17:25 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <INFO> 95 percent complete

    <INFO> 95 percent complete
    14.12.2011 14:17:29 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: Sent 157127478 bytes

    14.12.2011 14:17:29 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: Waiting....

    14.12.2011 14:17:29 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <INFO> 100 percent complete

    <INFO> 100 percent complete
    14.12.2011 14:17:29 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: gzip: crc error

    gzip: crc error
    14.12.2011 14:17:29 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: gzip: error inflating

    gzip: error inflating
    14.12.2011 14:17:29 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: tar: Child returned status 1

    tar: Child returned status 1
    14.12.2011 14:17:29 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: tar: Error exit delayed from previous errors

    tar: Error exit delayed from previous errors
    14.12.2011 14:17:29 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <ERROR> Unable to untar image, tar returned 512

    <ERROR> Unable to untar image, tar returned 512
    14.12.2011 14:17:29 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <ERROR> Unable to untar filesystem into /tmp/tcmnt_1609//

    <ERROR> Unable to untar filesystem into /tmp/tcmnt_1609//
    14.12.2011 14:17:29 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <ERROR> Unable to umount /tmp/tcmnt_1609/var/lib/update

    <ERROR> Unable to umount /tmp/tcmnt_1609/var/lib/update
    14.12.2011 14:17:29 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <INFO> Running "lvm.static vgchange -an --ignorelockingfailure
    store 2> /dev/null"

    <INFO> Running "lvm.static vgchange -an --ignorelockingfailure store 2> /dev/nul
    l"
    14.12.2011 14:17:30 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <INFO> Running /sbin/tcpostflash.sh

    <INFO> Running /sbin/tcpostflash.sh
    14.12.2011 14:17:30 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: Reading all physical volumes. This may take a while...

    Reading all physical volumes. This may take a while...
    14.12.2011 14:17:30 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: Found volume group "store" using metadata type lvm2

    Found volume group "store" using metadata type lvm2
    14.12.2011 14:17:30 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: 6 logical volume(s) in volume group "store" now active

    6 logical volume(s) in volume group "store" now active
    14.12.2011 14:17:30 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <ERROR> Unable to run /sbin/tcpostflash.sh.

    <ERROR> Unable to run /sbin/tcpostflash.sh.
    14.12.2011 14:17:30 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: <ERROR> Totally Failed

    <ERROR> Totally Failed
    14.12.2011 14:17:30 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat: Finished!

    14.12.2011 14:17:32 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Finished: Trenchcoat

    14.12.2011 14:17:32 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: Trenchcoat returned failure error code 1

    14.12.2011 14:17:32 com.palm.nova.installer.recoverytool.CardController logPrint

    INFO: trenchcoat retries exhausted

    14.12.2011 14:17:32 com.palm.nova.installer.recoverytool.CardController postFlas
    hEvent
    WARNING: Flash Failure
    err -1 "Trenchcoat failure, retries exhausted"
    at com.palm.nova.installer.core.FlasherThread.run(FlasherThread.java:252
    )
    at java.lang.Thread.run(Unknown Source)
    14.12.2011 14:17:32 com.palm.nova.installer.recoverytool.CardController postFlas
    hEvent
    INFO: Flash End time (Fail) 1323868652070
    from C:\Users\Me\AppData\Local\Temp\PalmWebOsRecoveryToolLog0.log.2
    to C:\Users\Me\AppData\Local\Temp\palmInstallerError0.log
    from C:\Users\Me\AppData\Local\Temp\PalmWebOsRecoveryToolLog0.log.0.lck
    to C:\Users\Me\AppData\Local\Temp\palmInstallerError1.log
    java.io.IOException: The process cannot access the file because another process
    has locked a portion of the file
    at java.io.FileInputStream.readBytes(Native Method)
    at java.io.FileInputStream.read(Unknown Source)
    at com.palm.nova.installer.core.RdxUtils.saveLogs(RdxUtils.java:163)
    at com.palm.nova.installer.recoverytool.CardController.saveLogs(CardCont
    roller.java:162)
    at com.palm.nova.installer.recoverytool.CardController.handleFailCase(Ca
    rdController.java:811)
    at com.palm.nova.installer.recoverytool.CardController.postFlashEvent(Ca
    rdController.java:933)
    at com.palm.nova.installer.core.FlasherThread.run(FlasherThread.java:382
    )
    at java.lang.Thread.run(Unknown Source)
    14.12.2011 14:17:34 com.palm.nova.installer.recoverytool.CardController handleFa
    ilCase
    INFO: something failed, query to see if device is plugged in
    14.12.2011 14:17:34 com.palm.nova.installer.recoverytool.CardController handleFa
    ilCase
    INFO: exiting handleFailCase()
    err -1 "Trenchcoat failure, retries exhausted"
    at com.palm.nova.installer.core.FlasherThread.run(FlasherThread.java:252
    )
    at java.lang.Thread.run(Unknown Source)
    14.12.2011 14:17:35 com.palm.nova.installer.recoverytool.runner.DeviceDiscoveryR
    unner$DeviceDiscoveryThread run
    INFO: got controller
    14.12.2011 14:17:35 com.palm.nova.installer.recoverytool.runner.DeviceDiscoveryR
    unner$DeviceDiscoveryThread run
    INFO: got devices 1
    14.12.2011 14:17:35 com.palm.nova.installer.recoverytool.CardController runnerFi
    nished
    INFO: device runner done
    14.12.2011 14:17:35 com.palm.nova.installer.recoverytool.CardController runnerFi
    nished
    WARNING: flashing failed, move to failed card

    ---------------------------------------------------------------------------------------


    If I power on the Palm Pixie Plus I still get the exclamation mark icon which says "palm.com/ROM“.



    Thanks!
  2. #2  
    From log:

    INFO: Trenchcoat: tar: A lone zero block at 58793
    INFO: Trenchcoat: gzip: crc error
    INFO: Trenchcoat: gzip: error inflating

    Would suggest that either your image is corrupted or USB cable/connector has some issues or your flash (on device) is broken ... check MD5 of jar file; try different cable/PC ... fingers crossed

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