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  1.    #1  
    **********UPDATE!!!************

    4/29/11 - CHAT REP SAID VERY SOON IT WILLBE RELEASED and Guess what, sprint, called me and confirmed the last they heard of the update was may 2nd its coming out and its webos 2.2 which means veers released that day along with 2.2 for pre2 wooooo

    4/27/11 - WEBOS 2.2 IS COMING ON PIXI AND PRE FROM SPRINT.. NOT 2.0 THEY CONFIRMED FOR MAY 2ND!!!!!! (YOU WILL BE GETTING WEBOS 2.2 ON YOUR SPRINT DEVICE ON MAY 2ND!)

    TAKE A LOOK!




    10:42:47 PM : Connected to sprint.ehosts.net

    10:42:47 PM : Session ID: 2692492

    10:42:47 PM : Zack Jaghab: Initial Question/Comment: Are you guys Releasing the new OS called HP webOS 2.x for the Palm Pixi when HP gives it to you?

    10:42:57 PM : You are number (4) in queue.

    10:42:57 PM : Please wait and the next available account specialist will be with you shortly.

    10:43:18 PM : If you are chatting today for Technical Support, please call 1-888-211-4727.

    10:43:38 PM : If you’re a corporate business customer, you can chat with us at sprint.com/mysprintbusiness. Simply sign in and click on Chat. If you prefer to speak with someone, please call 1-800-927-2199.

    10:43:58 PM : To order equipment or setup a new account, please call 1-800-777-4681. Or, shop conveniently at sprint.com/phones. Click the Chat icon and we’ll assist you with your purchase.

    10:44:18 PM : For international support, please call Sprint Worldwide Customer Care at 1-888-226-7212.

    10:44:38 PM : You are number (3) in queue.

    10:44:38 PM : We’re looking forward to chatting with you.

    10:44:58 PM : While you wait, you can easily check usage, monitor account activity, pay your bill and much more. Sign into My Sprint at sprint.com anytime.

    10:45:18 PM : Did you know Sprint 4G is now available in over 70 markets and growing? Visit sprint.com/4G to learn more.

    10:45:33 PM : You are number (2) in queue.

    10:45:38 PM : We appreciate your patience. Sprint gives you the best value for your money. And, you can change plans anytime without penalties - we promise! Visit sprint.com/planpromise to learn more.

    10:45:58 PM : Thank you for waiting. Do you need a new phone or accessories? Shop conveniently at sprint.com/phones. Click the Chat icon and we’ll assist you with your purchase.

    10:46:04 PM : You are next in queue...

    10:46:18 PM : Your patience is appreciated. A Specialist will be with you shortly.

    10:46:38 PM : Be sure to check out our helpful videos at sprint.com/howto. We'll have you managing your account online in minutes. Learn to register your account, activate a phone, view & pay your bill and much more.

    10:46:48 PM : Bonnie S. has joined this session!

    10:46:48 PM : Connected with Bonnie S.. Your Reference Number for this chat session is 2692492.

    10:46:48 PM : Thank you for contacting Sprint. My name is Bonnie S..

    10:46:54 PM : Zack Jaghab: Hello!

    10:46:59 PM : Bonnie S.: Hello.

    10:47:19 PM : Bonnie S.: Thank you for your interest in the HP webOS 2.x

    10:47:25 PM : Zack Jaghab: Are you guys updating 1.4.5. webos to the new HP webOS 2.0 when Palm gives it to you?

    10:47:56 PM : Zack Jaghab: no prob

    10:48:19 PM : Bonnie S.: I am sorry as of now we don't have any update of the HP webOS 2.0.

    10:48:27 PM : Bonnie S.: If Sprint offers it in the future, you will find product and pricing details on Sprint.com and in promotional information at our retail stores.

    10:48:33 PM : Zack Jaghab: Yes, but will you be getting it in the future

    10:49:14 PM : Bonnie S.: Yes, Sprint is in plan to launch HP webOS 2.0

    10:49:23 PM : Zack Jaghab: Oh, really!

    10:49:57 PM : Bonnie S.: Yes.

    10:50:13 PM : Zack Jaghab: Cool! well, do you know of the date MAY 2ND because a supervisor told me on May 2nd Palm is releasing it to the carriers, if you were to reelase it, it would have to be on MAY 2ND am i correct!

    10:51:00 PM : Bonnie S.: Let me check this again please.

    10:51:18 PM : Zack Jaghab: Okay, ask a supervisor if they know any iformation of MAY 2nd and WebOS.

    10:52:50 PM : Bonnie S.: Thank you for your patience.

    10:53:08 PM : Zack Jaghab: No problemm.

    10:53:15 PM : Bonnie S.: I have checked the details for you and it may available at the end of the May month.

    10:53:45 PM : Zack Jaghab: why.. Mary P. a ceo said if we get it may 2nd we wouldnt hold it.. why would you guys hold it..?

    10:54:47 PM : Bonnie S.: Let me check again

    10:54:54 PM : Zack Jaghab: ok

    10:55:47 PM : Bonnie S.: Yes, I have checked it again and the it will be available on May 02, 2011

    10:55:59 PM : Bonnie S.: I am sorry for the confusion.

    10:56:06 PM : Zack Jaghab: Thats the OFFICIAL date it will be released?

    10:56:13 PM : Zack Jaghab: by Sprint?

    10:56:17 PM : Bonnie S.: I have checked the detail again.

    10:56:20 PM : Zack Jaghab: Ok.

    10:56:47 PM : Bonnie S.: Yes

    10:57:23 PM : Zack Jaghab: So can you ask your supervisor cause Sprint reps tend to lie, or make false expectatons, can you ask them if its true?

    10:57:52 PM : Bonnie S.: Yes, I have checked and provided the true information.

    10:58:47 PM : Zack Jaghab: So, can you read me what it says.. and what is the update called webOS 2.1 or webOS 2.2. or webOS 2.0?

    11:00:33 PM : Bonnie S.: This is the OS of your phone.

    11:00:41 PM : Zack Jaghab: what uis?

    11:00:56 PM : Bonnie S.: Software upgrade of your phone.

    11:00:59 PM : Bonnie S.: Version of the software

    11:01:10 PM : Bonnie S.: OS = operating system

    11:01:32 PM : Zack Jaghab: yes, i know but which one? like OS 2.0 OR 2.1 OR 2.2, OR 2.3?

    11:02:20 PM : Bonnie S.: It is 2.2,

    11:02:50 PM : Zack Jaghab: Really!

    11:03:00 PM : Bonnie S.: Yes

    11:03:05 PM : Bonnie S.: Do you have any confusion?

    11:03:16 PM : Zack Jaghab: no, im just suprised im accualy getting it!

    11:03:20 PM : Zack Jaghab: Thanks!

    11:03:27 PM : Bonnie S.: Ok

    11:03:31 PM : Bonnie S.: My goal is to ensure the issues that prompted you to chat today are fully resolved. Did I address all the reasons for your chat today?















    A sprint representive confirmed with me, that webOS 2.0 will be coming out for the original Palm Pre/Pixi.. no release date as of now..
    Take a look!:

    Your session ID for this incident is 2636487.
    Time Details
    04/19/2011 04:17:10PM System: "Please wait and the next available account specialist will be with you shortly."
    04/19/2011 04:17:27PM Session Started with Agent (Gerard B)
    04/19/2011 04:17:27PM System: "Thank you for contacting Sprint. My name is Gerard B."
    04/19/2011 04:17:27PM zack jaghab: "Are you guys updating the Palm Pixi's OS, to HP webOS 2.0???"
    04/19/2011 04:18:29PM Agent (Gerard B): "I am happy to help you."
    04/19/2011 04:19:06PM Agent (Gerard B): "Can you please provide more details about why you???re chatting with us today?"
    04/19/2011 04:19:06PM zack jaghab: "thanks"
    04/19/2011 04:20:21PM zack jaghab: "The Palm Pixi, has a new OS, called HP WebOS 2.0 are you guys going to update my Palm Pixi's software to webOS 2.0 its on webOS 1.4.5. right now."
    04/19/2011 04:21:02PM Agent (Gerard B): "Please give me a moment to look into it."
    04/19/2011 04:23:15PM Agent (Gerard B): "Yes. now we are updating the palm pixi OS to HP webOS2.0."
    04/19/2011 04:24:02PM zack jaghab: "when"
    04/19/2011 04:24:41PM zack jaghab: "and what do you mean now we are updating it?"
    04/19/2011 04:25:42PM Agent (Gerard B): "Our technical team is working on this. Once the update is available you will be notified about it our website."
    04/19/2011 04:26:47PM zack jaghab: "can you give me some more details?"
    04/19/2011 04:29:25PM Agent (Gerard B): "Ok."
    04/19/2011 04:29:47PM zack jaghab: "thanks."
    04/19/2011 04:30:26PM Agent (Gerard B): "As per information I have, now the palm phones will be known as HP phones."
    04/19/2011 04:30:58PM zack jaghab: "so?"
    04/19/2011 04:33:11PM Agent (Gerard B): "So, now the Palm phones will work on HP OS. Once the update is available with us all the palm phones will work on HP webOS2.0."
    04/19/2011 04:34:31PM zack jaghab: "well, do you guys have any idea when you will release webOS 2.0?"
    04/19/2011 04:36:33PM Agent (Gerard B): "I apologize. However, I am unable to provide you the exact date."
    04/19/2011 04:37:06PM Agent (Gerard B): "However, whenever the update is available with us you will be notified about it at our website."
    04/19/2011 04:38:43PM zack jaghab: "well, what did you say you were like yes, NOW were updating it to webos 2.0"
    04/19/2011 04:38:44PM zack jaghab: "were you not gonna?"
    04/19/2011 04:40:15PM Agent (Gerard B): "Yes, our technical team is working on this and it will be shortly available with us. However, I am unable to provide you the exact date from which the update is available."
    04/19/2011 04:41:12PM zack jaghab: "I mean in the beggining were you planing on not updating it?"
    04/19/2011 04:41:37PM Agent (Gerard B): "Yes."
    04/19/2011 04:42:17PM zack jaghab: "Why not, ? and what made you change you mind? is it because the palm pre was so bad that you figured this will help it? and would u start selling the pre again?"
    04/19/2011 04:45:32PM Agent (Gerard B): "We are planning the update from the feedback we receive from the customer regarding the phone and there features behavior."
    04/19/2011 04:46:31PM zack jaghab: "Okay, and could you read me the features of webOS 2.0?"
    04/19/2011 04:47:30PM Agent (Gerard B): "I apologize as the details of the update is not available with us right now. Once the details are available you can see the details at our website."
    04/19/2011 04:48:42PM zack jaghab: "ok"
    04/19/2011 04:48:43PM zack jaghab: "ty"
    04/19/2011 04:49:12PM Agent (Gerard B): "You are welcome."
    04/19/2011 04:49:20PM Agent (Gerard B): "Is there anything else that I can assist you with?"
    04/19/2011 04:49:48PM Session Ended

















    **** UPPPDAATTTEEEEEEE **** A SPRINT CEO SAID IT WILL BE RELEASEING MAY 2ND,! (not confirmed!) he said it most likely will be SO LOOK FORWARD TO MAY 2ND


    Also! Palm CEO said if the carriers choose not to carry the new HP webOS 2.0 that there alternative plans would be to make a webOS doctor for all the devices affected, such as the Pre Plus, and Pixi Plus... that is if verizon and at&t and they dont pick up webOS 2.0





    UPDATE 4/22 -- MARY P JUST CALLED ME AND SAID "HP WILL BE RELEASING WEBOS 2.0 FOR THE CARRIERS TO DECIDE WHAT THEY WANT TO DO WITH IT BUT IT DOES NOT NESSICARLY MEAN SPRINT WILL GET IT, EVEN IF SPRINT DOESNT ATLEAST NOW WE KNOW PALMS ALTERNATIVE PLANS ARE TO MAKE A WEBOS DOCTOR, AND AS OF MAY 2ND THIS COULD COME TRUE!!




    UPDATE AS OF 4/23 -- CONFIRMED COMING OUT BY SPRINT, MOST LIKELY MAY 2ND.. TAKE A LOOK:

    11:28:33 AM : Connected to sprint.ehosts.net


    11:28:33 AM : Session ID: 2664092


    11:28:33 AM : zack jaghab: Initial Question/Comment: will you guys be getting the new OS for the Palm Pixi? its called HP webOS 2.0?


    11:28:43 AM : Please wait and the next available account specialist will be with you shortly.


    11:28:58 AM : Demarco S. has joined this session!


    11:28:59 AM : Connected with Demarco S.. Your Reference Number for this chat session is 2664092.


    11:28:59 AM : Thank you for contacting Sprint. My name is Demarco S..


    11:29:02 AM : zack jaghab: hi


    11:29:23 AM : Demarco S.: Hello.


    11:29:33 AM : Demarco S.: Good Morning.


    11:29:43 AM : Demarco S.: Please hold a moment while I access your account.


    11:29:44 AM : zack jaghab: good morning!


    11:29:48 AM : zack jaghab: Okay.!


    11:31:59 AM : Demarco S.: I'm still researching that information for you. Thanks for your patience.


    11:32:03 AM : zack jaghab: okk'


    11:33:34 AM : Demarco S.: Yes, we are already working on getting the new OS for Palm pixi. However , the date is not announced yet.


    11:34:09 AM : zack jaghab: oh, could you give me more details.? and is the new OS called webOS 2.0?


    11:35:50 AM : Demarco S.: Let me check.


    11:35:52 AM : zack jaghab: ok


    11:38:15 AM : Demarco S.: Thank you for your patience, I will have that information shortly.


    11:38:24 AM : zack jaghab: ok


    11:38:27 AM : zack jaghab: thanks


    11:39:25 AM : Demarco S.: I would like to inform that HP has not yet updated the information regarding the new OS . However, you can call at 1866750 for Palm new OS.


    11:39:40 AM : Demarco S.: Further you can also check at the following link.


    11:39:50 AM : Demarco S.: http://kb.palm.com/wps/portal/kb/na/...s/page_en.html


    11:40:35 AM : zack jaghab: ok and mary p from dan@sprint.com said that its released to the carriers as of may 2nd..


    11:40:42 AM : zack jaghab: does that mean this is when you'll get it/


    11:41:05 AM : Demarco S.: Let me check.


    11:41:09 AM : zack jaghab: ok


    11:43:31 AM : Demarco S.: I'm still researching that information for you. Thanks for your patience.


    11:43:35 AM : zack jaghab: okk.


    11:44:16 AM : Demarco S.: Can you please confirm the concerned line number which has Palm Pixi?


    11:44:25 AM : zack jaghab: 7346583221


    11:44:46 AM : Demarco S.: Thank you.


    11:44:53 AM : zack jaghab: no prob


    11:46:57 AM : zack jaghab: so will it be on may 2nd/


    11:47:31 AM : Demarco S.: As I have checked the date is not yet confirmed.


    11:47:45 AM : zack jaghab: but its a possiblity right?


    11:48:26 AM : Demarco S.: May be.


    11:48:36 AM : Demarco S.: In this case , I request you to contact at the number provided , as we cannot comment on that.


    11:48:45 AM : zack jaghab: oh, i see.


    11:49:00 AM : zack jaghab: but otherwise it WILL BE RELEASED correct/


    11:50:16 AM : Demarco S.: As I mentioned that we are already working on it , it will be up and you can check the updates on the link given.


    11:50:33 AM : zack jaghab: its not at the link...


    11:51:36 AM : Demarco S.: As I mentioned that as of now we are working on it and the date of launch will be updated on the link.


    11:51:59 AM : zack jaghab: oh ok!!


    11:52:02 AM : zack jaghab: thanks!\


    11:52:38 AM : Demarco S.: You are welcome.



    UPDATE 4/24 -- MY VIDEO SHOWING YOU THAT PALM IS LETTING THE CARRIERS CHOOSE TO RELEASE WEBOS 2.0 AND SPRINT IS RELASING IT!
    GO TO:
    Last edited by zacky59; 04/29/2011 at 09:55 PM.
  2. #2  
    kewl!
  3.    #3  
    yep.
  4. #4  
    I hope it does come out, but i'm always dubious about what random carrier reps say. Especially over chat, which could be a 10 year old indian boy, for all i know.
  5.    #5  
    ahah, THE UPDATED NEWS WAS MAY 2ND IT WILL BE RELEASING! NOT OFFICAL (YET) A SPRINT CEO TOLD ME BUT TOOK IT BACK, BECAUSE I WASNT SUPPOSE TO KNOW, SO LOOK FORWARD TO MAY 2ND!
  6. #6  
    They better not be lying...
  7.    #7  
    They better not be!
  8. #8  
    so... You were talking with Dan Hesse and he let the 2.x update slip?
  9.    #9  
    no, some lady named mary... apperently his secretary?
  10. #10  
    Quote Originally Posted by pezman726 View Post
    so... You were talking with Dan Hesse and he let the 2.x update slip?
    Yeah, he usually takes tech support calls for an hour or two every night.
  11. #11  
    APRIL FOO.......oh...snap.......
    "just like your rims still spin even after your car stops/ then where will you spend eternity after your heart stops huh?"
  12. giggles's Avatar
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    #12  
    Im thinking sprint loves us <3
  13. #13  
    he said A SPRINT CEO, not THEE. so maybe its another one.
  14. #14  
    so the Pre's not good enough for the update orrr.. ?
  15.    #15  
    no the pre, is. its just i asked because Sprint only stopped selling the pre because it had so many problems. i figured the new OS would fix it and they'd start selling it again, but they said, it'd be worthless, because they might be getting some of the new WebOS phones..
  16. Freshyz's Avatar
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    905 Posts
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    #16  
    So since the Pre- was supposedly unable to handle the features of 2.0, will this be a stripped down version of it?
  17. mk3
    mk3 is offline
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    #17  
    Hmmm... nobody has yet replied with "provide video of you typing to Sprint rep or it didn't happen!"
    Feedback & Feature Requests | Palm USA

    "Abracadabra Holmes"
    -Cal Naughton, Jr.
  18. #18  
    In other news, fairies and unicorns are real!
    Touchscreens are a fad.
  19. #19  
    For a lot of us with Pre minus's this is like trying to fix Evel Knievel by feeding him more food when what he really needs is a bunch of rods and pins....
    If "If's" and "But's" were candy and nuts we'd all have a Merry Christmas!


  20. #20  
    oh, my iPhone 7 is coming in the mail tomorrow. It has a 3d camera and can cure cancer. You can trust me, I wouldn't lie to you or anything.
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