Preware on Palm pixi when returned for replacement

sspaschal2427 · 11/30/2010, 06:05 PM

So I'm sending back my Palm Pixi Plus because the ringer button broke completely off, I was just wondering if you get in trouble or get charged for having preware on your phone or does it matter what was on your phone? I did a hardware reset back to factory settings.. but I still have a personal picture showing up on the dialpad background. Thank you!

3FC · 11/30/2010, 06:17 PM

I sent mine back a few months ago.. had no problems. Of course the screen didn't work at all so idk if they were even aware of it. Whoever checks out the phone probably wouldn't even realize, if they saw it, that you couldn't put a pic up there. But it seems that they are fully aware of preware and support it so I don't think it's an issue either way.

I do know they didn't ask me about anything like that when they were trying to help me fix it over the phone before they would allow me to return it.

Orion Antares · 12/02/2010, 02:30 PM

I think think they care about Preware being on there. Using anything related to built-in developer tools shouldn't void your warranty. Now if we were talking about Uberkernal or another kernal different from the default, then you could be in trouble if they notice.

rwhitby · 12/02/2010, 02:58 PM

Always do a full erase and webOS Doctor before sending a device to Palm or a carrier.

In most cases, this will fix your problem and save you having to send it.

-- Rod

11/30/2010, 06:05 PM	#1 (permalink)
sspaschal2427 Member Join Date: Nov 2010 Posts: 3 Likes Received: 0 Thanks: 1 Thanked 0 Times in 0 Posts	Preware on Palm pixi when returned for replacement So I'm sending back my Palm Pixi Plus because the ringer button broke completely off, I was just wondering if you get in trouble or get charged for having preware on your phone or does it matter what was on your phone? I did a hardware reset back to factory settings.. but I still have a personal picture showing up on the dialpad background. Thank you!
	Liked by

11/30/2010, 06:17 PM	#2 (permalink)
3FC Member Join Date: Jul 2008 Location: Central Coast Calif Posts: 16 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	I sent mine back a few months ago.. had no problems. Of course the screen didn't work at all so idk if they were even aware of it. Whoever checks out the phone probably wouldn't even realize, if they saw it, that you couldn't put a pic up there. But it seems that they are fully aware of preware and support it so I don't think it's an issue either way. I do know they didn't ask me about anything like that when they were trying to help me fix it over the phone before they would allow me to return it.
	Liked by

12/02/2010, 02:30 PM	#3 (permalink)
Orion Antares Member Join Date: Jun 2010 Location: Alaska Posts: 1,617 Likes Received: 105 Thanks: 67 Thanked 304 Times in 227 Posts	I think think they care about Preware being on there. Using anything related to built-in developer tools shouldn't void your warranty. Now if we were talking about Uberkernal or another kernal different from the default, then you could be in trouble if they notice. __________________ Sign up for SugerSync Get and Give 500MB of extra space Sign up for DropBox Get and Give 250MB of extra space Sign up for Memopal Get and Give 500MB of extra space GoAruna is a cloud service with a webOS app maintained by the company and referral bonuses
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12/02/2010, 02:58 PM	#4 (permalink)
rwhitby Developer Join Date: Apr 2003 Location: Adelaide, Australia - follow @webosinternals on Twitter visit www.webos-internals.org and www.facebook.com/webosinternals Posts: 10,220 Likes Received: 546 Thanks: 90 Thanked 8,534 Times in 2,806 Posts	Always do a full erase and webOS Doctor before sending a device to Palm or a carrier. In most cases, this will fix your problem and save you having to send it. -- Rod
	Liked by

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