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  1. kyomagi#CB's Avatar
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       #1  
    Simply put, he activated the phone, but he cant create a new profile or load his own, there for, he cant get past that part of the phone. The buyer seems to think its still stuck on my profile. Is there any way to factory reset the phone without a profile?
  2. #2  
    full erase or run OS Doctor.
  3. kyomagi#CB's Avatar
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       #3  
    ok, i guess os doctor, because he cant get past the profile screen

    Should i go to the palm site and change the profile info and give it to him so he can at least erase it?
  4. #4  
    No just hard reset the device call your provider they can give you the sml or msl code once you hae it press the emergency call thing when it's open clear out the 911 press ##000000# note the 6 zeros will be the sml or msl code once your in press reset down tourds the bottom or you can do the same thing by pressing ##786# in the diler then again tourds the bottom hit reset it will ask you for the code... Good luck

    -- Sent from my Palm Pixi using Forums Beta
    Sprint Palm Pre/Verizon Pre Plus On Sprint/Sprint Pixi Hybrid with WIFI

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