Did a Partial Reset and no Cant sign into Palm Profile or Create a new Palm Profile

sharvilla · 05/07/2010, 02:30 PM

Last night my wifes Pixie could not get online. I figured it was something she downloaded so i did the partial reset. When it rebooted it went to the log into Palm Profile. We tried to log in and it says contact Palm. I confirmed the password by logging into the phone on the Palm Profile website from my computer. We also tried to set up a new profile with a different email and we keep getting the same message that we need to contact Palm. I did the palm chat and the guy was very unhelpful. I read posts on other sites and I think I may need to do a master reset but the chat guy would not give me my code to do it. Can anyone help?

thenyboy · 05/07/2010, 02:50 PM

Do you see the Icon EV o 3g next to the signal bar?

Have you tried performing a WebOS Doctor?

sharvilla · 05/07/2010, 02:54 PM

Yes EV is there. I have not tried the doctor because when i plug in the USB the phone and computer are not talking.

thenyboy · 05/07/2010, 03:03 PM

Take the battery out and put it back again without turning on the phone. Keep pressed the ''volume up'' buttom and connect the usb cable. After 3 seconds, you should see the USB logo on your pixi screen.when You see it, release the ''volume up'' buttom and run webos doctor.

sharvilla · 05/07/2010, 07:38 PM

Worked like a charm. My wife is happy for now! I posted the same problem to the Palm forums and the only response was to call and pay for tech support. Thanks again!

thenyboy · 05/07/2010, 09:04 PM

You are welcome dude!! Thats why we are here, to help!

Best Regards From Argentina!!!

05/07/2010, 02:30 PM	#1 (permalink)
sharvilla Member Join Date: May 2010 Posts: 3 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	Did a Partial Reset and no Cant sign into Palm Profile or Create a new Palm Profile Last night my wifes Pixie could not get online. I figured it was something she downloaded so i did the partial reset. When it rebooted it went to the log into Palm Profile. We tried to log in and it says contact Palm. I confirmed the password by logging into the phone on the Palm Profile website from my computer. We also tried to set up a new profile with a different email and we keep getting the same message that we need to contact Palm. I did the palm chat and the guy was very unhelpful. I read posts on other sites and I think I may need to do a master reset but the chat guy would not give me my code to do it. Can anyone help?
	Liked by

05/07/2010, 02:50 PM	#2 (permalink)
thenyboy Member Join Date: Nov 2008 Location: Argentina Posts: 96 Likes Received: 7 Thanks: 2 Thanked 5 Times in 4 Posts	Do you see the Icon EV o 3g next to the signal bar? Have you tried performing a WebOS Doctor? __________________ Nokia 1100 - Alcatel OT156A - Motorola C650 - Motorola v220i - Motorola V555 - The Great Motorola V360 - The Amazing Treo 650 - Treo 750 - Original Palm Pre (1.4.5) - Palm Pre2 (2.1) + Touchpad.
	Liked by

05/07/2010, 02:54 PM	#3 (permalink)
sharvilla Member Join Date: May 2010 Posts: 3 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	Yes EV is there. I have not tried the doctor because when i plug in the USB the phone and computer are not talking.
	Liked by

05/07/2010, 03:03 PM	#4 (permalink)
thenyboy Member Join Date: Nov 2008 Location: Argentina Posts: 96 Likes Received: 7 Thanks: 2 Thanked 5 Times in 4 Posts	Take the battery out and put it back again without turning on the phone. Keep pressed the ''volume up'' buttom and connect the usb cable. After 3 seconds, you should see the USB logo on your pixi screen.when You see it, release the ''volume up'' buttom and run webos doctor. __________________ Nokia 1100 - Alcatel OT156A - Motorola C650 - Motorola v220i - Motorola V555 - The Great Motorola V360 - The Amazing Treo 650 - Treo 750 - Original Palm Pre (1.4.5) - Palm Pre2 (2.1) + Touchpad.
	Liked by

05/07/2010, 07:38 PM	#5 (permalink)
sharvilla Member Join Date: May 2010 Posts: 3 Likes Received: 0 Thanks: 0 Thanked 0 Times in 0 Posts	Thank you so Much! Worked like a charm. My wife is happy for now! I posted the same problem to the Palm forums and the only response was to call and pay for tech support. Thanks again!
	Liked by

05/07/2010, 09:04 PM	#6 (permalink)
thenyboy Member Join Date: Nov 2008 Location: Argentina Posts: 96 Likes Received: 7 Thanks: 2 Thanked 5 Times in 4 Posts	You are welcome dude!! Thats why we are here, to help! Best Regards From Argentina!!! __________________ Nokia 1100 - Alcatel OT156A - Motorola C650 - Motorola v220i - Motorola V555 - The Great Motorola V360 - The Amazing Treo 650 - Treo 750 - Original Palm Pre (1.4.5) - Palm Pre2 (2.1) + Touchpad.
	Liked by

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