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  1.    #1  
    Hello,

    The buttons on my Treo 650 have suddenly stopped working. Last night I bumped my leg on a table, and the phone was in my pocket. I didn't think anything would have broken but maybe it did. The only other thing that happened last night was that I let my phone go completely dead for the first time. This may have somehow sparked the problems I am having.

    The touchscreen works fine, but the buttons won't respond while the phone is on (not the volume buttons, side button, or any of the front buttons). However, this seems more like a software problem, because when the screen is off, the phone/end call buttons will prompt the keyguard message, meaning the button press actually registered.

    I have done hard/soft resets and nothing helps. One time I took my memory card out and for some reason everything suddenly started working just fine. However, this came to an end in a couple of seconds and I cannot recreate whatever happened to make it work again.

    I don't really want to try to swap it out under warranty or whatever, because I did a firmware hack about a month ago. This has nothing to do with the button problem though, because it operated perfectly for a month after upgrading.

    Thanks for any ideas you can give me!
  2.    #2  
    Let me follow up with a question: Is it wise for someone who has a modified firmware/ROM to try a zero-out reset? I don't know if this drastic measure is reserved for legit firmware. Also, do you think it would help in my situation?
  3. #3  
    When you tried the hard reset and deleted all of your data, did you test the device before performing a restore?
    V > Vx > m505 > m515 > T/T > T3 > TC > 650 > 680
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  4.    #4  
    Quote Originally Posted by Bill Gamble
    When you tried the hard reset and deleted all of your data, did you test the device before performing a restore?
    Yes I did...It behaved exactly as before... An odd problem because its not clearly hardware, and yet it now seems like more than software, because a hard reset did not fix it!
  5. #5  
    Go ahead and try the zero out reset; if the problem's still there without restoring anything, then it's probably hardware-related...and you should return it for repair/replacement.
    V > Vx > m505 > m515 > T/T > T3 > TC > 650 > 680
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  6.    #6  
    Quote Originally Posted by Bill Gamble
    Go ahead and try the zero out reset; if the problem's still there without restoring anything, then it's probably hardware-related...and you should return it for repair/replacement.
    Thanks, I'll do that but let me make sure first about something... I did install that modded firmware/ROM that was posted here last month. So that won't potentially cause any problems when doing the zero-out reset?
  7.    #7  
    This is completely bizzare. While I was contorting around, trying to press all the right buttons for the zero-out reset, the buttons suddenly started working. I just don't know what the hell happened. They may cut out again, but for now they are fine. Huh.

    Edit: And there it goes again. Frustrating.

    Edit: Ok, another problem, rather than doing what its supposed to do, I keep getting a "Bootload" screen when trying to do the zero-out reset. What's this all about?
    Last edited by SHaque; 11/13/2005 at 03:48 PM.
  8. #8  
    The bootload screen just means you didn't get the zero out quite right. Since your problem arose after letting the battery go completely dead try doing an in-cradle reset which is supposed to reset the charging circuitry. Your problem doesn't sound like a charging problem but trying this shouldn't make things any worse and just mayhelp. The following is from the Palm web site.

    The charger can be any type of cradle or cable that charges your device. The important bit is to make sure the power adapter is plugged in and supplying power to your device during the reset.
    1. Connect your device securely to its charging cradle or cable, and connect the cradle/cable to a power source.
    2. Use an unfolded paper clip, or the reset tool at the tip of your stylus.
    3. Gently press the RESET button inside the hole on the back panel of your device
    4. All data on your device should be retained. If you do lose data after a soft reset, you may have a more serious issue with your hardware that requires a repair.
    5. After a soft reset, a logo screen appears, followed shortly by a Preferences screen asking you to set time and date.
  9.    #9  
    Thanks, I just tried the in-cradle reset, and it had no effect...

    I suppose I should try the zero-out reset again...I am not sure why I keep getting the boot screen and can't get it done quite right.
  10. #10  
    Did, by chance, you check all the buttons?

    I found that I had the same problem: Buttons wouldn't respond (ie: couldn't start programs or move around), yet I could seem to answer calls that came in.

    Turns out that my lower-right Shift key didn't 'click' when I pressed it, and if I would move the key around, the keyboard would suddenly start working again. Took it to a Sprint store, and they replaced the keyboard and it's all happy now.
  11. #11  
    You say the problem is only when the phone is on. Try taking your SIM out, shut the phone off first, and cleaning the contacts. Rubbing them with paper money works well if you have nothing else that won't damage them. When you insert the SIM again slide it in and out a few times to try clean the contacts in the phone a little. You might not have only a partial contact with the SIM and it is just enough to confuse the phone. Good luck.
  12. #12  
    Further to above, do a reset after putting the SIM back in. Also, there is a typo in the above in the last sentence which should say "might have" not "might not have". I changed the way I wanted to express myself mid-sentence then didn't proof-read after.
  13.    #13  
    Quote Originally Posted by jgm
    You say the problem is only when the phone is on. Try taking your SIM out, shut the phone off first, and cleaning the contacts. Rubbing them with paper money works well if you have nothing else that won't damage them. When you insert the SIM again slide it in and out a few times to try clean the contacts in the phone a little. You might not have only a partial contact with the SIM and it is just enough to confuse the phone. Good luck.
    I'm sorry, I wasn't totally clear about that. What I meant to say was that when the screen is on, it won't register button presses, but it apparantly does when the screen is off, because pressing certain buttons will light up the screen and cause Keyguard turn on. (I have the SIM card already taken out, that isn't really affecting anything.)
  14.    #14  
    Quote Originally Posted by MrCoffee
    Did, by chance, you check all the buttons?

    I found that I had the same problem: Buttons wouldn't respond (ie: couldn't start programs or move around), yet I could seem to answer calls that came in.

    Turns out that my lower-right Shift key didn't 'click' when I pressed it, and if I would move the key around, the keyboard would suddenly start working again. Took it to a Sprint store, and they replaced the keyboard and it's all happy now.
    I thought about that, but that doesn't seem to be the case. Oddly, the keys will intermittantly work (all of them except for the menu key) but then when I turn the screen off and on again, it will be back to not working. This makes it seems like a software problem. A hard reset did not help, however, and I can't seem to get the zero-out to work no matter how many times I try (just the bootload screen).
  15.    #15  
    I still cannot do a zero-out reset and I am starting to wonder if my firmware won't allow it. I am pressing UP, POWER, and HOTSYNC, and reseting at the same time. Then releasing. It always goes to the boot screen!
  16. #16  
    Not sure if it makes a difference or if you are doing it this way or not but the instructions say to push UP and POWER first and hold then push HOTSYNC and hold all then RESET. Hope it is simply that you are pushing all three buttons at the same time or in the wrong order and can thus solve the problem easily. Good luck.
  17. #17  
    Quote Originally Posted by SHaque
    While I was contorting around, trying to press all the right buttons for the zero-out reset, the buttons suddenly started working
    I think it may be due to the lower right shift key, this is a known issue.
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