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  1. #21  
    Whether "Efficient Sync" helps or not depends mainly on usage patterns (if the server is "noisy", sending data very frequently, I wouldn't expect any improvement). Therefore, some people will find it not very helpful; for others, it can help a great deal.

    Marc
  2. #22  
    Quote Originally Posted by joflow
    Thanks for the quick reply Marc. Do you think Efficient Sync will help CDMA battery drain at all? Or should I just invest in one of those extended batteries?
    I use chatter (1.1b10) on a cdma sprint treo 650 in conjunction with a fastmail.fm account. Although I never really had a problem with a "battery drain" to begin with, I have found that using the "efficient sync" option has noticeably improved chatter's battery usage. Actually, the thing I most notice with the efficient sync option selected, is that I miss less phone calls than before.
  3. JoeSam's Avatar
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    #23  
    Add me to the list. I have the latest beta w/ one online IMAP account. When running Chatter overnight last night starting w/ 100% battery, I received no messages and made no phone calls. In eight hours, battery was down to 70%.

    The previous night I did the same eight hour test with Chatter disabled (not running in memory), and my battery was at 91% after the test.

    Chatter is the only app that wasn't pre-installed on my T650, so I don't think there's anything else on my device that could be causing this problem. Any thoughts?
  4. #24  
    JoeSam - I'm not sure I understand what the problem is. It sounds like Chatter used about 20% of the battery in 8 hours with one online account and no messages; I don't think that behavior is unexpected.

    Marc
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    #25  
    Marc -

    So twice the battery drain while using Chatter and receiving no messages is normal? Do you publish expected battery drain somewhere? I'd be interested if so.
  6. #26  
    No, there's no way to determine an expected battery drain; there are WAY too many variables.

    Marc
  7. #27  
    downloaded the trial of chatter today and by 6 pm with moderate use of the phone, my battery is @ 13 percent. :-( normally i am @ 60 to 70 @ that time of the day.

    i turned chatter off @ about 3 due to the battery draining and still noticed that it continued to drain while sitting on my desk.

    i use my treo for an alarm and cant take the risk of having it drain over night so unfortunately i am going to remove chatter from my treo and hopefully try it again soon.

    the thing that sucks is that i love the interface and capabilities of the product.
  8. #28  
    So how many Mailboxes did you create? Of those, how many are "online"? Who is your carrier? Can you send a log of an hours' activity (instructions in the FAQ at www.chatteremail.com)?

    Marc
  9. #29  
    il look into the log process. but as for the rest of your questions.....

    i am the cingular network, i use a cingular branded 650. i have 2 mailboxes, one is gmail and the other is .mac.

    i have to admit that i am not a experienced chatter user and some of my settings could have been off but even when i shut the program down (quit), it still drained power rapidly.

    i deleted it last night and charged the phone. @ 11pm the phone was 100%, today, upon waking up, it was 24% and that is with chatter deleted. i realize that maybe i should have reset it after the uninstall but i sure am hoping that this issue will go away because i need my phone for more than 9 hours a day.

    thank you.
    toby
  10. #30  
    ok, that's not right. what version are you using? how often are you checking mail with those accounts?

    Marc
  11. #31  
    Marc - Unfortunately, I suddenly started seeing a big-time battery drain, too. I've been using Chatter since March and have never experienced this before. I first noticed it because the battery compartment was quite warm - much more so than I ever noticed before. At first, I thought it was a bad battery because it was taking forever to fully charge. So I switched to my spare battery and had the same situation. (Whenever I shut down Chatter, the battery cover cools down.) This morning I shut down Chatter, fully charged the unit (until the green light came on) and disconnected it from the charger at 11:00 am. I then let it run with Chatter connected (by the way, I'm on beta 3b13). By 2:00pm with little email a only a couple of short phone calls that I made, my battery was down to 61% which is 3 times what I normally see. I also missed three calls that went directly to VM during that time (not a problem I've ever had before). From then on, I would shut down Chatter after checking for mail. My set-up hasn't changed in months. I have one primary mailbox and 5 more under it. Three are email accounts, two are RSS feeds, and one is an archive box all through FuseMail. I have just turned on the log function and will forward it to you after I let it go for a while. Do you have any suggestions or do you want to wait for a log? Thanks,
    Unlocked/Unbranded GSM Treo 650
    1.71/1.30 ENA, HW A
    T-Mobile Total Internet
  12. #32  
    I too just started having drastic battery drain issues. It started Sunday, and I'm beginning to think it was related to daylight savings.

    Observations:
    I've been running 1.1p for a while now. I have two mailboxes synced, and on weekends when I rarely get a mail, I usually have ~40% drain over the whole day. This past Sunday I was at 25% by 3pm. In addition, I noticed it was having trouble connecting, occasionally going through a loop of connect, login, mailbox for a second and then back to connect, etc.

    So, Monday I updated to the latest stable release. Connections were no longer looping, but it was holding the connection open (green arrows) almost continuously.

    Today, I updated to the latest beta, but that did not resolve my issue. I backed up to my backup from last Saturday (I keep 3 days of backup - how anal is that?), and I still have the issue. If I shut down Chatter, the connection goes back to gray, so I know it's Chatter. I did have date/time on the Treo set to automatic - I've unchecked that, reset, etc, and still have the problem. I can't use Chatter as it stands.

    The weird thing is I've done NO software or any other changes on the Treo AT ALL in over a month, and been issue-free. All of a sudden come Sunday I have an issue. Seems an odd coincidence with daylight savings.

    Edit: sprint phone, 1.12 rom
    Last edited by airjoe; 11/02/2005 at 07:30 PM.
  13. #33  
    There aren't any changes lately that should affect battery usage. A log covering an hour or so is usually sufficient to demonstrate a problem.

    Marc
  14. #34  
    Log sent; I only included about 5 minutes, cuz I think it shows the problem. I reset the connections a few times, and even shut down Chatter. If you want more duration, I can do it tomorrow when I have a fully charged battery.

    Of course, after I sent the log it seems to be acting correct again... Edit: Scratch that, I reset connections for the heckuvit, and it's back to constant connection
    Last edited by airjoe; 11/02/2005 at 08:31 PM.
  15. #35  
    You guys should call Fusemail. Their IMAP implementation has gone berserk - it's sending all sorts of spurious information, which is causing Chatter fits. EVERYONE who is seeing battery drain in the past day is a fusemail user!

    Marc
  16. #36  
    Quote Originally Posted by Chatter
    You guys should call Fusemail. Their IMAP implementation has gone berserk - it's sending all sorts of spurious information, which is causing Chatter fits. EVERYONE who is seeing battery drain in the past day is a fusemail user!

    Marc
    Being the total techno Neanderthal that I am, what should I ask/tell them? Please give me some verbiage and I will be happy to make contact.

    Edit: Nevermind. I sent them an email quoting your comment. Tnx
    Last edited by gregb882; 11/03/2005 at 07:23 AM.
    Unlocked/Unbranded GSM Treo 650
    1.71/1.30 ENA, HW A
    T-Mobile Total Internet
  17. #37  
    Yeah...I'm on fusemail, too....and I just started noticing *drastic* battery drain over the last couple of days.
  18. #38  
    Hi Marc,

    I'd like to work with you to get this resolved, can you let me know what IMAP commands are being issued and what bad info is being sent back?
  19. #39  
    Quote Originally Posted by Chatter
    You guys should call Fusemail. Their IMAP implementation has gone berserk - it's sending all sorts of spurious information, which is causing Chatter fits. EVERYONE who is seeing battery drain in the past day is a fusemail user!

    Marc
    Hey Marc,
    Having the exact same issue. Is there a setting I can change in Chatter that will help until Fusemail's problems are resolved? Will taking the online mailboxes offline and using a scheduled sync work as a temporary solution?
    Rich

    EDIT: By the way, I posted links back to here and to the Chatter forums on the Bugs forum at Fusemail.
  20. #40  
    I sent email via the ChatterEmail site; let me know if you didn't get it (my email is support@chatteremail.com).

    Marc
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