The keyboard on my wife's 650 stopped working (and, I mean, almost 100%). The only button that works is the phone button. The good news is, Sprint replaced it with a new unit.

The problem is: without the keyboard, she can't perform a hard reset. She doesn't want to return the phone with her personal information still on it. So, is there a way to completely clear the phone without hard resetting, something that can be done via a menu or somesuch.

I've searched, but can't seem to find the databases (e.g., contacts, calendar, etc.)...

Any ideas would be much appreciated. Thanks!