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  1.    #1  
    I have followed the instructions on the manual and those on the Palm support site, but I am unable to hard reset my treo 650.

    I get the "Do you want to erase" question and I say yes with the "UP" button.
    Even after this I have the stylus pressed on the reset button behind the phone.

    What am I doing wrong. What am I missing fundamentally. I have been use Palm devices for the last 3 years.

    Please help.

    Regards
    arunram
  2. #2  
    Quote Originally Posted by arunram
    I get the "Do you want to erase" question and I say yes with the "UP" button.
    Even after this I have the stylus pressed on the reset button behind the phone.
    You can let go of the reset button once the reset initiates. The only button you need to hold is the "Up Button" (not the reset button), until the Palm logo appears.
  3.    #3  
    How long does the hard reset typically take on the treo 650 after the reset initiates.
  4. #4  
    Just a few seconds - as long as a soft reset - then you're asked to select your language, after which it resets again, then it has you press a key and calibrate the screen.
    V > Vx > m505 > m515 > T/T > T3 > TC > 650 > 680
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  5.    #5  
    Thanks Bill. I tried again, but i seem to be coming back to the Phone menu after i hold the up key and say yes for a reset.

    What am I doing wrong? The fact that I am asked the "should I reset question" indicates I am at least in the right direction.

    Please help.

    Regards
    arunram
  6. #6  
    Are you doing the following?:
    1. While holding the Red phone button, poke your stylus into the reset hole and remove it.
    2. Reset commences; keep holding the red phone button until the Palm logo (black circle on grey background) appears - then, release the button.
    3. When asked if you wish to erase all data, press the "up" button.
    V > Vx > m505 > m515 > T/T > T3 > TC > 650 > 680
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  7.    #7  
    Dear Bill,

    You are a life saver!

    I got it right this time. I wish the manuals were a lot clearer like how you had detailed it. The problem was I was poking the stylus all along after holding the red button down.

    Your step 1 cleared the issue.

    Now I can smile and close for the day and try the firmware upgrade.
    Thanks again, your inputs really helped me!
  8. #8  
    I am so happy!
    V > Vx > m505 > m515 > T/T > T3 > TC > 650 > 680
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  9. #9  
    I am helping a friend with his replacement 650 after his previous one had the Halradio problem. Now this unit was working fine for a couple weeks. A week ago, it refused to wake up, charge, soft reset, OR hard reset! The only thing to do was to take out the battery. Then it would work for a few days. Today I tried to turn it on , but it did not do anything. Should I try to take out the battery again and then do a hard reset? And if I do, should I change all the Hotsync conduits to Desktop overwrites Handheld? How many times should I try this before requesting another replacement from Palm?
  10. #10  
    Quote Originally Posted by caltreo
    I am helping a friend with his replacement 650 after his previous one had the Halradio problem. Now this unit was working fine for a couple weeks. A week ago, it refused to wake up, charge, soft reset, OR hard reset! The only thing to do was to take out the battery. Then it would work for a few days. Today I tried to turn it on , but it did not do anything. Should I try to take out the battery again and then do a hard reset? And if I do, should I change all the Hotsync conduits to Desktop overwrites Handheld? How many times should I try this before requesting another replacement from Palm?
    Sure, first take out the battery and then put it back; that's an alternative method for performing a soft reset. If that doesn't work, then, yes, try a hard reset. But if you do perform a hard reset, there's no need to change the action of the conduits in order to restore to the Treo; Hotsync will know that the Treo is empty and will commence the restore. DO NOT CHANGE THE ACTION OF THE BACKUP CONDUIT - it should stay as "Handheld overwrites desktop".
    V > Vx > m505 > m515 > T/T > T3 > TC > 650 > 680
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  11. #11  
    So, OTHER than the backup conduit, should I change everything else to "Desktop overwrites Handheld"?
  12. #12  
    Quote Originally Posted by caltreo
    So, OTHER than the backup conduit, should I change everything else to "Desktop overwrites Handheld"?
    No, that's not necessary.
    V > Vx > m505 > m515 > T/T > T3 > TC > 650 > 680
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  13. #13  
    When I was checking the Palm site just now for support on hard reset, it says "Do not turn conduits to "handheld overwrites desktop." This will erase data on your desktop computer, and you won't be able to transfer it to your handheld." This conflicts directly with your earlier recommendation. What should I do now? I am terrified of losing all the data! Please see below:

    Support Knowledge Library

    Solution ID: 16478

    Recovering your data after a hard reset

    After you perform a hard reset, all your handheld's data is deleted (how to do a hard reset).

    If you have been performing regular HotSync operations, your personal data and applications have been backed up on your desktop computer, in your user folder (info about user folder). You can restore this data to your handheld by performing the steps below.

    HotSync note: Some third-party applications change the way your handheld backs up data. Other third-party applications do not back up data. If you have third-party software on your device, please contact the developer to learn what components are backed up during a HotSync operation, and if HotSync conduits are altered. Any data not backed up will be lost.

    1. Since all data was erased by the hard reset, first perform a HotSync operation with your desktop computer to restore the backed-up data.
    *

    Make sure your conduits are turned to "Synchronize the files" or "Desktop overwrites handheld." Do not turn conduits to "handheld overwrites desktop." This will erase data on your desktop computer, and you won't be able to transfer it to your handheld.
    *

    Note: Data restoration may take some time. The HotSync operation will be faster with a USB connection, slower with a serial or IR connection. You won't be able to perform a network HotSync connection until you have performed at least one successful 'local' HotSync via USB, Serial or IR.
  14. #14  
    Quote Originally Posted by caltreo
    When I was checking the Palm site just now for support on hard reset, it says "Do not turn conduits to "handheld overwrites desktop." This will erase data on your desktop computer, and you won't be able to transfer it to your handheld." This conflicts directly with your earlier recommendation. What should I do now? I am terrified of losing all the data!
    Exactly. Leave your conduits alone. Right now (except for the Backup Conduit), they are set for Synchronize. Leave them alone. As the article says - leave them alone.

    As for the Backup conduit, you may change it if you wish, but it isn't necessary (see my earlier comments)...the danger is that you might make "Desktop overwrites handheld" the default for this conduit and later run into trouble.

    Of course, this assumes that you're actually going to perform a hard reset and answer, "Yes" when it asks if you're going to delete all data.
    Last edited by Bill Gamble; 09/04/2005 at 06:35 PM.
    V > Vx > m505 > m515 > T/T > T3 > TC > 650 > 680
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  15. #15  
    I just did the hard reset, with every conduit set to "synchronize the files" except the backup conduit to "Desktop overwrites handheld." Everything is restored (phew!) As a matter of interest, I then went to Palm Desktop under Hotsync Custom, and found out that everything was back to the default "synchronize the files" and the backup to "Handheld overwrites desktop".

    I will just have to wait to see if the bug that caused me to do the hard reset surfaces again in the next few days. Thank you for your advice.

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