I got so tired of dialing 611 and then having to walk through like 5 menu levels and STILL not be able to talk to an actual person. Ever have this problem??? :-) Well here is what I did and who knows maybe others would find it helpful cuz truth is carrying the 650 makes me call support on a fairly regular basis :-)

I simply programmed one of my favorites buttons:

Gave it name "VZW help"
then filled out form putting 611 in as the number to call
then click on more and add this ,,,2,4,0
save and exit.

Now when I need to actually talk to a human... I just hit the favorite key and in seconds I am talking to a person. Cool!