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  1.    #1  
    A Cingular (AT&T) Treo 650 was sent to Palm for repair (HalRadio error).
    The Treo was unlocked. After getting it back from Palm
    it is locked again and the unlock code does not work anymore

    Is there any idea how to unlock it again

    Thanks for any help !!

    Calico
  2. #2  
    It sounds like you got a replacement device, and so you need a new unlock code for your new device.
  3. #3  
    Are you sure it's the same phone? - it's pretty common for Palm to replace a phone instead of repairing it. In any case, the procedure is the same: call Cingular for the unlock code.
    V > Vx > m505 > m515 > T/T > T3 > TC > 650 > 680
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  4.    #4  
    The phone has the same IMEI, i think they replaced some internals but not the whole phone.
  5.    #5  
    I have the correct unlock code for this IMEI.
    Before using it here in Europe i had to unlock it to use it with my local provider.
    Then it went to repair. Back from repair it's locked again.
    IMEI in phone info screen, on case and with *#06# are identical.

    So what changed that this unlock code does not work anymore ?
  6. #6  
    Has anyone managed to figure this out?
    I have the exact same problem. Same IMEI before and after repair (device dropped and screen damaged). Palm also confirmed they had repaired and returned the same device and that this wasn't an exchange. The unlock code that was working before is no longer working.
    Palm & Cingular are just tossing to each other. Palm claims that after the repair they reset the device to the original factory settings which also means locking it to the carrier (Cingular) per their agreement, and that this is a "carrier network" issue and that the carrier is the only place to get the unlock code. Cingular is saying that the unlock code they gave me is the only code they have for my phone and that Palm needs to take care of it.
  7. #7  
    I have received inside information that Cingular has modified it's firmware so that their phones cannot be unlocked...ever. They will supply you with an "Unlock Code" that is unique to your IMEI and it seems to work when entered but in fact it does not allow the phone to be used with any other carriers. They have done this in an effort to retain customers that are leaving their network in droves becuase of poor service in many cities. Unfortunately I spent hours on the phone with Cingular tech support before they finally admitted that I would not ever be able to use my phone with another carrier. It kind of annoyed me since I spent $550 for the phone.
  8. NIKO's Avatar
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    1 Posts
    #8  
    I also had that problem. the unlock code that cingular gave me does unlock the phone. each IMEI #, has its own code per phone. so we know that the code # never changes. I insert a Cingular sim card in my treo 650 and unlock the phone using the code that was giving to me early before I sent it to palm to have it repaired because of no sound. the phone came back fixed and also with the Cingular update 1.15-CNG on it. now I can only unlock the phone with a Cingular sims card but when I replace it with my t-mobil sim card the phone resets itself and it locks. I recieve a "sim card not allowed" message on the phone. I need to know is there something out there to fix this or are we doomed. Can we go back or reprogram the phone ourselves. Please post
  9. #9  
    Quote Originally Posted by Jhoulihan
    I have received inside information that Cingular has modified it's firmware so that their phones cannot be unlocked...ever. They will supply you with an "Unlock Code" that is unique to your IMEI and it seems to work when entered but in fact it does not allow the phone to be used with any other carriers. They have done this in an effort to retain customers that are leaving their network in droves becuase of poor service in many cities. Unfortunately I spent hours on the phone with Cingular tech support before they finally admitted that I would not ever be able to use my phone with another carrier. It kind of annoyed me since I spent $550 for the phone.
    So you're saying after repairing, Palm flashed our phones with a new version of the firmware that makes the phone unlockable?
    The firmware version on my phone is 1.31 and the software is 1.15-CNG, I think those versions are the same as the ones before sending my phone in for repair.
    Maybe the unlock codes do change after the repair and there's some disconnect between what Cingular has (original code) and what has changed. It's hard to believe nobody from Cingular or Palm knows the answer to this!
  10. #10  
    You can save yourself a lot of time and headache by using a 3rd party service to unlock your phone. I spent days on the phone with Cingular trying to get an unlock code that would work. They sent me codes, but they did not work.

    For $35 and 30 minutes I had my Cing phone unlocked. you can do a search here to get the names of some reputable unlock internet services.
    Pilot 5K->Palm IIIc->Tungsten T/T2->Treo 650/680 -> Pre+ (1.4.5 & Uberkernel)
  11. #11  
    I also had a phone sent back from Palm many times because of repairs. Each time I successfully got the subsidy unlock code from Cingular for the new IMEI but it wouldn't unlock the phone. I went to:

    http://unlockcellular.com/

    and it worked with a different subsidy unlock code. It's only $24.99. I've checked this many times but nobody seems to have any idea why the Cingular code didn't work. And, yes, I'm sure it was the subsidy unlock code.

    If you use a coupon code of TREOCENTRAL you'll get $5 off. That's pretty cheap.
    Unlocked Cingular Treo 650, HW Version A, FW 1.51, SW 1.17 CNG
  12. #12  
    I took your advice and went with http://unlockcellular.com/ and I still waiting for my code.

    How quick did you get yours?
  13. #13  
    Ok I got my User name and password to login. I was apprehensive at first, but the thing worked exactly as described.

    I call the 5 wrong codes thing and you are locked out BS.

    If cingular can't get you the right code. (They couldn't for me) go with this place.
  14. #14  
    I agree the 5 (or 3) strikes and you are permanently locked out is UNTRUE. That myth has been busted.
    Pilot 5K->Palm IIIc->Tungsten T/T2->Treo 650/680 -> Pre+ (1.4.5 & Uberkernel)
  15. #15  
    I finally got mine unlocked at the aformentioned website. I wasted probably 4 hours with Cingular and I'm pissed that they are screwing people who paid a lot of $$ for a phone that can't be used with foreigh SiMS. I switched to T-Mobile immediately after getting my phone unlocked and by the way, service is much much better in Chicago and alse the phone itself is performing perfectly. A lot of bugs, resets, weirdness, etc. has just vanished with T-Mobile. Plus the Internet is much faster.
  16. #16  
    Quote Originally Posted by swieder
    That myth has been busted.
    LOVE that show!
  17. #17  
    Just a followup. I went ahead and tried out unlockcellular. Thanks to all the folks who recommended this, it worked great and I got the unlock code. The code was different from the code I used for unlocking my phone before the repair. So the unlock code DID change even though the IMEI was the same. Which means Palm didn't update Cingular with the new code after doing the repair.

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