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  1.    #1  
    My T-Mobile bill came in today, way over my minutes limit, because of a 200-minute call to "0," obviously the result of my somehow accidentally dialing "0" and being unaware of it. Because the same thing has happened for up to 88 minutes on previous bills (which I never noticed because those accidental calls difn't throw me over my minutes and thus escaped my attention) T-Mobile will only refund 50% of the overage, essentially calling me a liar. While I pursue other service providers ... how can I avoid this problem? TreoGard doesn't seem to offer a feature to lock the keypad against accidental dialing. Ideas?
  2. #2  
    The delivered Keyguard function should prevent this. Aren't you using it?
    V > Vx > m505 > m515 > T/T > T3 > TC > 650 > 680
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  3. #3  
    I have dialed "0" by sliding the phone in its holster while still on. It depresses the "0" key while going in.

    I may be missing something but I don't see how keyguard would prevent this. . .
  4. #4  
    Quote Originally Posted by Treo650Doug
    I have dialed "0" by sliding the phone in its holster while still on. It depresses the "0" key while going in.

    I may be missing something but I don't see how keyguard would prevent this. . .
    I have Keyguard set to activate when power is turned off. I always turn off the Treo's screen before placing it in a holster or my pocket - thus, Keyguard prevents it from accidently dialing "0"...or any other number.
  5.    #5  
    Showing my ignorance -- how do I find and activate Keyguard?
  6. #6  
    Quote Originally Posted by davidkirk
    Showing my ignorance -- how do I find and activate Keyguard?
    Launch the Preferences App, look under the General section and tap on Keyguard.
  7. #7  
    Quote Originally Posted by Bill Gamble
    . . . I always turn off the Treo's screen before placing it in a holster or my pocket - thus, Keyguard prevents it from accidently dialing "0"...or any other number.
    Unfortunately, my problem is I don't always remember to turn it off.
  8. BrettS's Avatar
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    #8  
    That's a pretty unusual problem in that you not only have to hit the 0 button, but you also need to hit the green dial button... and you have to do it in the right order.

    I'm not really sure what a third party application would be able to do here... I mean you don't want to prevent yourself from making any calls and I doubt there's anything out there that can simply prevent making calls to 0.

    I think the answer might simply be a combination of trying to remeber to turn the device off before you holster it and trying to be careful when you do slide it in.

    Brett
  9. #9  
    Quote Originally Posted by davidkirk
    T-Mobile will only refund 50% of the overage, essentially calling me a liar.
    While I'm sorry you went over your minutes, I don't see how they are calling you a liar. You both agree that you called 0 for 200 minutes. You just feel that because you did it by accident you shouldnt have to pay for it. Tmo is being nice and essentially saying they'll split the difference.

    I fail to see how it is Tmo's fault. It was an accident. I have had nothing but fantastic experiences in my 5+ years dealing with Tmo (vstream, etc) customer service. There is no need to speak ill of them here.
  10. #10  
    Activate KeyGuard and try to remember to turn the phone off when you are putting it in the holster (what type of holster are you using-do you need to take the phone in and out of the case to use or charge it ? )I have very little need to take the phone in and out of the case,and when I do,I turn it off,as I don't want to accidentally call anyone (let alone go over my minutes)

    If you either activate keyguard or set the phone to lock when you turn it off (but then that would likely require setting up a password to unlock it when you turn it on etc),you should be fine.

    Seems to me that T-Mobile is being extremly reasonable in splitting the difference,there really doesn't seem to be a need for them to do so since it is not something that an action of their's caused,but rather that the user needs to adequately utilize the features of the phone to prevent accidental calls.It was an accident and there seems to be no need to bash T-Mobile .

    I have been a T-Mobile customer for many many years,so long I don't even remember the name of the company when I first opened up an account (I only remember the last three versions,omnipoint,voicestream and T-Mobile) and their customer service has for us been superb,and that they are willing to charge you for only half the overage in a case that has nothing to do with their errors speaks to that fact.

    jmtc
  11. #11  
    Quote Originally Posted by Treo650Doug
    Unfortunately, my problem is I don't always remember to turn it off.
    Ahh, but now that it's hit you in your wallet, you will now...

    Close your eyes, and see the vision of the money just floating out of your wallet - keep your eyes closed - see that its disappearing into thin, thin air. Money gone. No extras, no large coffees, because your money is gone.

    Now, see yourself, and see your hands, as you hold your beloved Treo. Eyes closed, you press the RED end key. You see the screen go blank. You test it by hitting end again and see that in order to play with your Treo you have to press the center of the 5-way. This annoys you, but...

    Ahh, as you practice this, you see money floating back into your wallet. Money for gas, coffees and eventually, a nice vacation.

    !!!WAKE UP!!!

    You're now cured. Not turning off phone with keyguard = no money. Doing so means drinking Matais on the beach.

    You'll never forget again.

    Pamela
  12.    #12  
    Sorry that I didn't respond to everyone's help; for some reason, I didn't set the email notification properly and didn't realize that the thread was continuing. Thanks for the Keyguard instructions (set up and working now) and for smacking my hands for thinking ill of T-Mobile. You're right, it was my stupidity and they were going above and beyond to split the difference with me. I still have a little residual anger with them for refusing to acknowledge that the 650 exists since they don't sell it and for not providing simple tech assistance like, for example, the name of the smtp server. I'm over it now and fully recovered. Thanks!
  13. #13  
    Glad to hear it. Now make sure you activate guard before putting that phone in yer pocket!

    Pamela
    Using my treo 650 for business:
    DesignExtend.com
  14.    #14  
    Go ahead -- scare me! Showing my stupidity again -- I set Keyguard to go on after teh power goes off. Do I need to do something else, too?
  15. #15  
    Quote Originally Posted by davidkirk
    My T-Mobile bill came in today, way over my minutes limit, because of a 200-minute call to "0," obviously the result of my somehow accidentally dialing "0" and being unaware of it. Because the same thing has happened for up to 88 minutes on previous bills (which I never noticed because those accidental calls difn't throw me over my minutes and thus escaped my attention) T-Mobile will only refund 50% of the overage, essentially calling me a liar. While I pursue other service providers ... how can I avoid this problem? TreoGard doesn't seem to offer a feature to lock the keypad against accidental dialing. Ideas?
    Why would they be calling you a liar? You admitted to making the calls and they are going to charge you half of what they normally would. Seems like they are accepting your word and being generous, not calling you a liar. It isn't their fault you dialed 0 by accident.
  16. #16  
    Quote Originally Posted by davidkirk
    Go ahead -- scare me! Showing my stupidity again -- I set Keyguard to go on after teh power goes off. Do I need to do something else, too?
    No. Just make sure that you turn off the screen before you put the Treo in your pocket.
  17. #17  
    Am I crazy for trying the keyguard off??? It seems kinda awkward that immediately after I hit the red button to power on, I go straight for the center button to turn keyguard off but I select the app or whatever else the highlighter is on. I'm sick of pressing that middle button....and I'm not really sure if it's that beneficial to have keyguard on. I guess I'm about to find out, though.
  18. BrettS's Avatar
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    #18  
    Quote Originally Posted by grndslm
    Am I crazy for trying the keyguard off??? It seems kinda awkward that immediately after I hit the red button to power on, I go straight for the center button to turn keyguard off but I select the app or whatever else the highlighter is on. I'm sick of pressing that middle button....and I'm not really sure if it's that beneficial to have keyguard on. I guess I'm about to find out, though.
    I think it depends on where you keep your treo. If you put it in your pocket, then it may very likely turn on and possibly make calls, or at least drain the battery faster. If you're like me and keep it in a holster or a case where it's not likely that the power buttons would be accidently pressed then turning keyguard off is probably a good idea. I keep my Treo in a holster and have keyguard off.

    Brett

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