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  1.    #1  
    HELP! All of a sudden I'm having real HotSync problems. Haven't deliberately changed anything to my knowlege.

    Entourage on Panther, Sprint Treo 650 with all updates.

    Was working fine, then started behaving erratically.

    Now won't HotSync Entourage database.

    Failure symptoms: Mac says "The file is locked. Please open the file in the Finder and click "unlock". No pointer to the file of course.

    HotSync quits with error messages on Mac and Treo.

    Log says:

    Loading “Microsoft Entourage Conduit”
    Conduit “Entourage Conduit” version 3.0.0
    Sync type is Fast
    Remote database 1 name is AddressDB
    Remote database 2 name is DatebookDB
    Remote database 3 name is MemoDB
    Remote database 4 name is ToDoDB
    Syncing Notes
    The Handheld database could not be opened synchronization failed
    Entourage Conduit synchronization failed
    “Entourage Conduit” failed (error = #16388)

    Any suggestions, short of hard reset (sigh?)
    TIA
  2. #2  
    Try repairing permissions by going into the Disk Utility Application in Applications-->Utilities. Select the drive that hotsync is installed on and click the "Repair Permissions" button.

    Let me know if that fixes it.

    Good luck!

    -Cap


    Quote Originally Posted by barryrosenbaum
    HELP! All of a sudden I'm having real HotSync problems. Haven't deliberately changed anything to my knowlege.

    Entourage on Panther, Sprint Treo 650 with all updates.

    Was working fine, then started behaving erratically.

    Now won't HotSync Entourage database.

    Failure symptoms: Mac says "The file is locked. Please open the file in the Finder and click "unlock". No pointer to the file of course.

    HotSync quits with error messages on Mac and Treo.

    Log says:

    Loading “Microsoft Entourage Conduit”
    Conduit “Entourage Conduit” version 3.0.0
    Sync type is Fast
    Remote database 1 name is AddressDB
    Remote database 2 name is DatebookDB
    Remote database 3 name is MemoDB
    Remote database 4 name is ToDoDB
    Syncing Notes
    The Handheld database could not be opened synchronization failed
    Entourage Conduit synchronization failed
    “Entourage Conduit” failed (error = #16388)

    Any suggestions, short of hard reset (sigh?)
    TIA
  3.    #3  
    Already tried it; no luck. Still struggling. No help on Palm web site, at least not that I've found yet.

    Thanks.
  4. #4  
    I don't use Entourage myself, but I've read that there are problems in general with Entourage in Tiger, specifically the way it stores data. There are fixes for the problem. Try searching the forums at www.macfixit.com or apple.com support pages for threads about this. I doubt the problem has anything to do with your Treo.

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