When I click on the green phone icon - it says press center button to unlock. It does not respond to this at all. The only way to get the phone up is to reboot the device. Even then the center navigation button and arrows don't work.

I have even done a hard reboot, erasing all data, to no avail.

Anyone seen this? Have a solution? A harder reboot?
(It is a software issue because if I do get over to the PDA apps the arrows do work.)

TIA
Lenny

P.S. Sprint's service really stinks. After explaining it to three different people, they still want me to go to a store to show it to them. he stores are half an hour away, none of them have replacements or technicians available on Saturday. Looks like 3 different trips to the store and back.