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  1.    #1  
    I just upgraded to the 650 and yesterday I downloaded a ringtone for 3gupload. Every since then every time I try to access the web, as soon as I get connected, it reset. I took it back to Sprint and they couldn't tell me what was wrong.
    I have tried to do a "hard reset" , however every time I get to where it ask about "erase all data" it just stops and won't do anything. I have tried several times..
    Thanks
  2. #2  
    return the phone and get another one. if the sprint store couldn't tell you what was wrong but acknowledged that there was a problem you shouldn't have left the store without them either fixing the problem or giving you a new phone.
  3.    #3  
    I know, but I had an appointment and couldn't leave it there with all my numbers..
    thanks

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