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  1.    #1  
    I was on my third 300 when I saw and felt the hinge start to crack. This one I had gingerly taken care of, but the inevitable had to happen.

    I took it to the nearest Sprint store where they immediately refused to do anything since it was out of warranty and I didn't have insurance. This was the first time I had been informed of the 6 month warranty (rather than a year) on refurbished products. If I had known about the 6 month rule, I would have beem damn sure to break the hinge myself before the 6 mos were up.

    After calling Sprint customer service, they said the store *would* replace my 300, but I had to take it back to the store to do it. I decided to try a different store in a more *upscale* neighborhood. This time, I hit the jackpot and the store manager agreed to replace it this ONE time even though it was out of warranty. Just in case, I had an ace up my sleeve - read on!

    I may have upped my odds however in my strategy. Since the crack had first appeared, I left the flip top OPEN so that I could still use the full functionality until I got it replaced and thus prevented the lid from fully breaking off. So, I made sure to carry the phone into the store with the lid open but the crack clearly showing. When I handed my phone to the rep after explaining the situation (3rd broken 300, known manufacturer defect, etc.), the first thing I knew he would try to do was to CLOSE THE LID. I immediately shouted out in horror - NO, don't break it! Of course, the lid broke off. Therefore, it wasn't MY fault - the rep broke it. I'm pretty certain this may have helped my case a bit.

    Bottom line, the were willing to make a one time replacement and gave me a big lecture that THIS time I would ONLY have 6 months w/o insurance. But they did tell me on the spot that I would be getting a 600 this time so I wouldn't have any more lid problems. I had to wait a week for it to arrive at the store, but I have it now, it fully synced w/ my Mac and I'm a happy camper.

    I hope this story helps the rest of you poor folks still stuck w/ the flawed 300.
  2. #2  
    I have a Treo 600 and T-Mobile is sending me a replacement because the Treo won't synch with any Windows laptop/PC device. I 've bought a new cable, uninstalled the synch software, etc. I've had this particular Treo for about a year and it was purchased directly from palmOne (warranty has already expired). I tried to file a claim through T-Mobile's third-party insurance carrier, Asurion but they denied the claim because the damage (unable to synch) was not due to physical or water damage. I had to talk to about 10 people at T-Mobile before they would agree to the handset replacement. I also pointed out to them that my Treo is unlocked and that I expect to get the same type of replacement.
    BAG's Treo-Hip-Lography**Treo 600>SideKick #6****Signup for UPOC-Handspring Treo 600
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  3. #3  
    Here we go again...This time PalmOne is sending me a replacement Treo 600 because I can't Hotsynch (again) as well as other weirdness. I asked if I could pay difference to upgrade and they said they don't have an upgrade progam at this time. I should be getting replacement #3.
    Last edited by BustAGroove; 11/03/2005 at 02:59 AM.
    BAG's Treo-Hip-Lography**Treo 600>SideKick #6****Signup for UPOC-Handspring Treo 600
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  4. #4  
    Happy Dance...Happy Dance...Woot....Woot

    I've been out of town in Las Vegas for the past few days while DHL has been trying to get a signature to deliver my Treo replacement.

    DHL dude delivered and to my pleasant surprise....I got a Treo 650 as a replacement for my Treo 600!!!! Very Cool, Indeed. The "minus" although very small is that I have to go buy a synching cable and battery...no big deal, in my opinion. When I ordered the replacement I specifically told them that I have an unlocked phone...here's hoping that the replacement I received is also unlocked.
    Last edited by BustAGroove; 11/12/2005 at 02:33 PM.
    BAG's Treo-Hip-Lography**Treo 600>SideKick #6****Signup for UPOC-Handspring Treo 600
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  5. #5  
    What do you mean by an "unlocked" phone?
  6. #6  
    http://discussion.treocentral.com/im...es/biggrin.gif = Replacement is unlocked.

    Unlocked meaning that If I decide to drop T-Mobile as my carrier, I can go with any other GSM/GPRS provider, for instance, Cingular or I can take the SIM card from an international carrier, Orange and use in my phone. With a "locked" phone you either need to get the unlock code (which can be very difficult) from the carrier or pay a third-party to unlock it.

    Think of unlocked as "generic".
    Last edited by BustAGroove; 11/12/2005 at 02:39 PM.
    BAG's Treo-Hip-Lography**Treo 600>SideKick #6****Signup for UPOC-Handspring Treo 600
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  7. #7  
    In other words unbranded...is there a way to activate a sprint treo on a cingular network or vice versa?
  8. jaak3's Avatar
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    #8  
    Quote Originally Posted by xplisit maxima
    In other words unbranded...is there a way to activate a sprint treo on a cingular network or vice versa?
    Not unbranded, just not locked to a particular carrier.

    When you buy a phone with service, the carrier is subsidizing the cost of the phone. In return for a cheaper phone, the carrier locks that phone to their service (and requires you to have a contract). An unlocked phone can be used with any carrier (any compatible carrier, that is).

    You cannot use a Sprint phone with Cingular because their systems are incompatible. Sprint uses CDMA technology, Cinguar uses GSM technology.

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