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  1.    #1  
    Has anyone gotten this combination to work successfully? Every time I hit "Try Demo" my 650 resets itself. When I check the error, it says fatal exception. I would appreciate any help.

    Thanks
  2. #2  
    That's funny, the exact opposite happened to me. I have a paid for copy, but when I loaded it on the 650 it kept on resetting when I tried to add the registration numbers. When I hit the evaluation button it worked. I just tried it now and when it starts to load I get a soft reset. However, I've added some programs since I've last used Zagat's and I the trial part has expired. I will try to reload it from scratch and see what happens.
  3. #3  
    Here is the official information from ZAGAT TO GO Customer Service:

    I am very sorry to inform you that although our software engineers addressed the compatibility problems that existed previously with ZAGAT TO GO and the PalmOne Treo 650 devices we are in receipt of recent reports of additional and persistent problems. Our software engineers are currently reviewing the problem reports and will continue to research the feasibility of a fix or patch.

    In order to help resolve the current problems and help you continue to access ZAGAT TO GO we would like to make the following suggestions:

    1. Uninstall ZAGAT TO GO 2005 from the Palm device and uninstall the ZAGAT TO GO Manager and ZAGAT TO GO 2005 installer file from the PC/Desktop.
    2. Perform a soft reset on the Palm OS device.
    3. Reinstall ZAGAT TO GO version 2.0 (2004 edition). Please note that by installing version 2.0 subscribers still have access the most up-to-date content available.

    I have provided step-by-step instructions below. You may wish to print a copy of this e-mail for reference.

    STEP 1: Uninstall ZAGAT TO GO (2005) from the Palm device and the ZAGAT TO GO Manager and ZAGAT TO GO installer file from the PC/Desktop.


    To uninstall ZAGAT TO GO (2005) from your Palm OS Device:

    1. Tap the time display from the PDA home screen.
    2. Tap "Delete"
    3. Tap "ZagatToGo"
    4. Tap "Delete"
    5. Tap "Yes" to delete the application.
    6. Repeat steps 1 - 5 for any specific Zagat guides or other Zagat files listed.
    7. Once you have removed the ZAGAT TO GO application and guides, tap "Done"

    To uninstall the ZAGAT TO GO Manager:

    1. From your desktop computer if the ZAGAT TO GO Manager icon appears in your system tray, right-click on the icon and click "exit" to close the application.
    2. From your desktop computer click "Start", "Settings", "Control Panel"
    3. Click "Add/Remove" programs
    4. Select "Zagat To Go Manager"
    5. Select "Remove"
    6. When prompted confirm the remove action by clicking "OK"
    7. To complete the action click "Finish"

    STEP 2: Perform a soft reset according to the Device manufacturer’s instruction. In most cases a soft reset is performed by inserting a small pointed object such as the tip of a paper clip in the device’s reset button. NOTE: you will not lose your data by doing this.

    STEP 3: Reinstalling ZAGAT TO GO for Palm OS (Version 2.0) (2004 edition).


    1. Click or paste the following link into your Web browser: http://software.zagat.com/2004/ZAGAT...S%20(Full).exe
    2. From the "File Download" pop-up window, click "Save".
    3. From the "Save As" pop-up window, click on "Desktop" and then click on "Save".
    4. Once the download is complete click on "Open". If the "Download Complete" window closes you may locate and open the icon on your desktop named, "Zagat To Go for Palm OS (Full). This will open the "Zagat To Go Install Shield Wizard."
    5. Follow the on-screen instructions to select the guides you wish to install and complete the Zagat To Go installation.
    6. Once you have completed the installation of ZAGAT TO GO synchronize your Palm OS device.
    7. Remove the Palm OS device from the cradle.
    8. Turn on your Palm device and tap on the "ZAGAT TO GO" icon.
    9. You may initially have a "Trial" subscription. If you are prompted to “Subscribe” or “Try Demo” tap on "Subscribe". Note the "Device ID" number reflected on your Palm OS screen and reply to this E-mail with the new "Device ID" number so I may verify and confirm your activation code.
    10. If you were prompted for an activation code you may begin using ZAGAT TO GO by tapping on "Try Demo". "Try Demo" will allow you temporary access to ZAGAT TO GO on your Palm OS for up to 14 days.
    11. If you would like to install updated (2005) guides please go to http://software.zagat.com/zagat/Down...orm=2&Action=7.

    Thank you for your patience and understanding.

    Sincerely,

    ZAGAT TO GO Customer Service
    zagattogosupport@zagat.com
  4. #4  
    I also had problems with ZTG2005 crashing my Treo 650.

    When I emailed Zagat support, I received the same set of instructions as posted by ZTG Guy, followed them, requested a new activation code, and ZTG2004 now seems to work okay.

    Question: can ZTG2004 read city guides that are installed on the SD card? -- I seem to remember that ZTG2005 could do that, but maybe I'm wrong....

    tanster
    Treo 650 on Sprint, as of 11/18/04!
    • To transfer data from your current Palm device to the Treo 650, click here.
    • To see my Treo 650 pics, click here.
  5. #5  
    Just received an email from Zagat, with the two bits of important news being:

    --------------------------------------------------------------------------------
    New Tools for Managing Your Account
    You may now view your ZAGAT TO GO product registration information and generate new activation codes by visiting http://my.handmark.com. Simply enter the e-mail address used to register your ZAGAT TO GO subscription and your password. If you do not already have a password, you will need to create one. Once you log-in, you will be able to do the following:
    1) Update your email address.
    2) Change your password.
    3) View purchase information and current activation code (listed as Serial #) for ZAGAT TO GO.
    4) Find links to re-download ZAGAT TO GO.
    5) Generate a new activation code for ZAGAT TO GO by clicking “Generate Serial Number” and following the instructions provided.

    Version 4.0 Preview
    We are excited to announce that the latest version of ZAGAT TO GO for Palm OS and Pocket PC will be available in October. As a current subscriber you will be notified via email when this update is available. The email will contain information on what is new and how to upgrade to this version from our website free of charge. Below are some of the features you can look forward to:
    Full integration and support for the Palm Treo series
    • Macintosh compatibility for installing ZAGAT TO GO on your handheld
    • Support for storing guides on external memory cards
    • Mapping and driving directions for Zagat Rated establishments
    • Over-the-air downloading of guides and software updates
    --------------------------------------------------------------------------------

    Being able to generate your own activation codes is great! And Version 4.0 sounds awesome....

    tanster
    Treo 650 on Sprint, as of 11/18/04!
    • To transfer data from your current Palm device to the Treo 650, click here.
    • To see my Treo 650 pics, click here.

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