Results 1 to 6 of 6
  1.    #1  
    I'm running Mac OS 10.3.7 on a PowerBook G4.

    I used to run Palm Desktop (from the CD that came with the Treo 650) and iSync. Then I disabled iSync. Then I wanted to re-enable the standard Palm conduits, so I tried re-installing Palm Desktop.

    Even though I receive the message that PD installed successfully, I notice that in my Applications/Palm folder that what used to be apps (like Palm Desktop and HotSync) are now folders, as shown here:

    http://tanster.smugmug.com/photos/15601041-M.jpg

    I can open Palm Desktop, but if I choose HotSync > Setup, I cannot enable HotSync! Someone had a similar problem, and described the behavior this way:

    "Within the Palm Desktop > HotSync > Setup, I try to set Hotsync to Enabled. It opens up the Transport Monitor folder(?)> If I go back to the Hotsync set up window it stays selected as Enabled for a while, then reverts back."

    His post is here. Unfortunately, his follow-up post doesn't give a clear explanation of the fix.

    How can I get Palm Desktop and HotSync to install properly?

    I've scoured the Web looking for answers, including here at TC, tried installing PD as root user, tried running Palm permissions fixer, tried deleting the com.palm.HS files, tried fixing permissions with Disk Utility, none of which worked.

    Thanks for your help!

    tanster
    Treo 650 on Sprint, as of 11/18/04!
    To transfer data from your current Palm device to the Treo 650, click here.
    To see my Treo 650 pics, click here.
  2. #2  
    Quote Originally Posted by tanster
    I'm running Mac OS 10.3.7 on a PowerBook G4.

    I used to run Palm Desktop (from the CD that came with the Treo 650) and iSync. Then I disabled iSync. Then I wanted to re-enable the standard Palm conduits, so I tried re-installing Palm Desktop.

    First off, you didn't have to re-install PD to re-enable the Palm conduits. In the future just enable and disable from the Palm Conduits folders (main Library>Application Support>Palm HotSync>Conduits and Disabled Conduits.

    Did you do a "Get Info" on the PD app and see what "Kind:" is? does it say Application or Document etc. Did you try to manually trash all PD app and files? Are you running 10.3.8 ?
    <body bgcolor="#ffffff">
    <p><font size="-2" color="#4684ff" face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular"><b>imageone</b></font><font size="-2" face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular"> &#x2022; current - <b>PowerBook G4 - Mac OS X - white iPod video 60GB - Treo 650 - 700p (Sprint)<br>
    </b></font><font size="-2" face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular">retired - Visor Deluxe - Visor Prism - Kyocera 6035 - Treo 300 - Treo 600 - Blackberry 7250</font></p>
    </body>
  3.    #3  
    Quote Originally Posted by imageone
    First off, you didn't have to re-install PD to re-enable the Palm conduits. In the future just enable and disable from the Palm Conduits folders (main Library>Application Support>Palm HotSync>Conduits and Disabled Conduits.

    Did you do a "Get Info" on the PD app and see what "Kind:" is? does it say Application or Document etc. Did you try to manually trash all PD app and files? Are you running 10.3.8 ?
    Hi imageone, actually I did have to re-install PD because my Disabled Conduits folder had the same sort of problem, where I expected to see files in there, but saw folders instead.

    Something got seriously messed up, but I don't know how or when. Well actually, I think it might have something to do with installling iSync, which supposedly messes with certain folder permissions.

    Anyway, after spending HOURS trying to re-install PD from the CD that came with my Treo, I gave up.

    I know that Mac OS 10.3.8 just came out yesterday, and had hoped that would fix my problem, but it didn't.

    So instead, I downloaded Palm Desktop v4.2.1 from the PalmOne site here and now I'm back in business! And no more iSync for me, at least for a little while.

    tanster
    Treo 650 on Sprint, as of 11/18/04!
    To transfer data from your current Palm device to the Treo 650, click here.
    To see my Treo 650 pics, click here.
  4. #4  
    I had a similar issue. Here's a note from PalmOne:
    This error is usually caused if the system is running the
    Palm(tm) Desktop incorrectly thereby generating error. I suggest that
    you try deleting com.palm.hs files to resolve this issue. They usually
    create conflicts with the software, which disable the HotSync(r)
    process.



    1. Press Apple + F in the keyboard.

    2. Type in the search box, com.palm.hs.

    3. Drag to trash all the resulting files.

    4. Empty your trash.

    5. Restart your computer.

    6. Launch Palm Desktop.

    7. Perform HotSync operation.



    If deleting com.palm.hs didn't resolve the issue, please run the Repair
    Disk Permissions on the Hard Drive. Below are the steps.



    1. Open your Macintosh(r) Hard Drive.

    2. Open Applications folder.

    3. Open the Utilities folder.

    4. Click on Disk Utility. The Disk Utility window will appear.

    5. Click on your Macintosh Hard Drive on the left side of the Disk
    Utility window.

    6. Click on Repair Disk Permissions and wait for the process to
    finish.

    7. Restart your Macintosh computer.

    8. Perform HotSync operation.



    If the issue is not resolved, please check Palm Desktop Background and
    Transport Monitor are listed only once. Otherwise, trash the duplicates.
    Restart the computer and then perform HotSync.

    For OS 10.3


    1. Click on "SYSTEM PREF".

    2. Click on "ACCOUNTS".

    3. Click on "STARTUP ITEMS".



    For OS 10.2


    1. Click on "SYSTEM PREF".

    2. Click on "LOGINS ITEMS".



    If the above steps will not resolve the issue, you may need to do a
    clean un-installation of your Palm Desktop Software to delete any
    possible software conflict. Before performing a clean un-installation,
    let us first backup your Users folder to ensure the safeguard of your
    data. Below are the steps:

    1. Open your Macintosh Hard Drive.
    2. Open the Users folder.
    3. Double-click on the House Icon of the same name of your user
    login.
    4. Open the Documents folder.
    5. Open the Palm folder.
    6. Select the Users folder, click the file menu, and then select
    Duplicate. This should make a Users Copy folder.
    7. Select the Users Copy folder and drag it to your desktop.

    You should now see a backup copy of your Users folder (as 'Users Copy')
    on the desktop. If you do not see a backup, please repeat steps 1
    through 7, until the backup is visible. If you have more than one
    handheld user synchronizing their information using the same computer,
    their information should be included within the Users Copy folder.

    After creating a backup copy, please proceed to the steps below:



    1. Using the Sherlock or Apple finder (hold the keys apple + F on
    the Mac) find all Palm related files on your Hard Drive and delete them
    or drag them to the trash. Do not trash the following files; they are
    not Palm Desktop files: Palm Sync Installer (Outlook Express) and Palm
    folder in 'Users' profile. Leave the files that cannot be deleted.

    2. Empty the trash and then restart your computer.

    3. Run the Palm Desktop installer and choose the option Uninstall
    instead of the default, Quick Install.

    4. Restart the computer.

    5. Run Palm Desktop installer and choose Quick Install to install
    Palm Desktop Software and then follow the on-screen instructions.

    6. Perform HotSync operation.



    You can also view the information on how to: remove or uninstall the
    palm(tm) desktop software for Macintosh on our website. Please Copy and
    paste this address into your web browser:
    http://www.palmone.com/cgi-bin/cso_kbURL.cgi?ID=
    <http://www.palmone.com/cgi-bin/cso_kbURL.cgi?ID=> 5916

    Also, please copy and paste this address into your web browser for
    information on how to install Palm Desktop on Macintosh:
    http://www.palmone.com/cgi-bin/cso_kbURL.cgi?ID=5835
    <http://www.palmone.com/cgi-bin/cso_kbURL.cgi?ID=5835>

    Note: You do not need to do the steps below if the handheld is more
    updated than that of your Palm Desktop.



    1. Open Palm Desktop and on the upper-right of the screen, select
    your username on Users.

    2. On the file menu, select Merge.

    3. A new window should pop up prompting you to select the file to
    merge with. Locate the Users Copy Folder that you've backed up on Mac
    desktop.

    4. Inside the folder are your username folder and other username
    folder if you have more than one handheld user synchronizing on your
    computer. Select your username folder and inside the folder, you should
    be able to see Userdata.

    5. Select Userdata and click on Merge. You can then view your data
    on the Palm Desktop.

    6. From the HotSync pull-down menu, select Conduit Settings.

    7. Select your handheld's username from the pull-down menu at the
    top of the window.

    8. Highlight Address Book conduit and click on Conduit Settings
    button at the top of the window.

    9. Click on "Macintosh Overwrites the Handheld". "Macintosh
    Overwrites the Handheld" uses the information on your desktop computer
    to replace any information on your handheld. Typically, this option is
    used in restoring lost information to a handheld.

    10. Click on OK.



    ((Please do steps 12 to 14 for To Do List, Memo Pad and Date Book
    conduits)



    1. Click on Done.

    2. Close Palm Desktop.

    3. Perform HotSync operation.
  5. #5  
    wow Scott that looks like instructions for a PC user.


    Quote Originally Posted by tanster
    So instead, I downloaded Palm Desktop v4.2.1 from the PalmOne site here and now I'm back in business! And no more iSync for me, at least for a little while.

    That was my next suggestion. I've set up 4 different users, all with different Mac's, who just bought 650's and I used the palmone.com version each time with no problems.
    <body bgcolor="#ffffff">
    <p><font size="-2" color="#4684ff" face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular"><b>imageone</b></font><font size="-2" face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular"> &#x2022; current - <b>PowerBook G4 - Mac OS X - white iPod video 60GB - Treo 650 - 700p (Sprint)<br>
    </b></font><font size="-2" face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular">retired - Visor Deluxe - Visor Prism - Kyocera 6035 - Treo 300 - Treo 600 - Blackberry 7250</font></p>
    </body>
  6. #6  
    I just spent most of the afternoon grappling with this problem and seeing that #$%^& "Transport Monitor could not complete your request -4960" message more times than I could count. I uninstalled, reinstalled, trashed, restarted, deleted com.palm.hs files, ran Repair Disc Permissions, gnashed my teeth, and pulled out my hair. For much of the day, I was unable to access the Hot Sync Software Setup box; it simply wouldn't open. For what it's worth, here's what finally worked for me (iMac G4, OS X 10.3.8, Treo 600).

    SHORT VERSION: I unchecked PalmConnect in the Connection Settings window of the HotSync Software Setup box. Don't know why it was checked in the first place,but when I unchecked it, HotSync worked.

    LONG VERSION: Because I couldn't get to the HotSync Software Setup box, I had to do this instead. Maybe some steps were nonessential? I have no idea.

    1. Download Palm Desktop v4.2.1 from the PalmOne site http://www.palmone.com/us/support/ma...421_legal.html (thanks, Tanster). I hesitated to do this because the software that came with my Treo warns "Important! Do NOT synchronize Treo 600 with older versions of Palm Desktop synchronization software. install the latest synchronization software from this CD...." The software on the CD is v4.1, so this is a later version.
    2. In the Installer window, select Uninstall.
    3. Uninstall any existing Palm Desktop and HotSync Manager software. (As the small print promises, this will not delete user data. At least, it didn't delete mine.)
    4. Go back to the menu at the top of the installer window and select Easy Install.
    5. Install the new software.
    6. Disconnect your USB cable/cradle.
    7. Restart.
    8. Reconnect your cable/cradle.
    9. Open HotSync Manager (either by opening Palm Desktop first, or by clicking on it in your Palm folder).
    10. Then (in the words of Sydney Harris), a miracle occurs: the HotSync Software Setup window opens. (Or open it from the HotSync menu.)
    11. Make sure that the Enabled radio button in the HotSync Controls window is ON.
    12. In the Connection Settings window, make sure the USB box is checked. If either of the other two boxes--Internal Modem or PalmConnect--is checked, UNCHECK it.
    13. Perform a HotSync because now you can.

Posting Permissions