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  1. iJITSU's Avatar
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    #221  
    Ordered one yesterday (and have Cingular one in hand). Order 05020x-221xxx.
    I find that believing the universe spontaneously generated, developed self-governing laws, and produced intelligent life all by random, purposeless, material events requires greater faith than I am able to muster.
  2. #222  
    Quote Originally Posted by tuckercom
    rziems- My order number is 050202-2138xx and it still shows "order received". I did get the e-mail that said:

    Thank you for shopping with palmOne Sales, your business is important to us. We received your order 050202-2138xx, which included backordered or advanced sale items that are unavailable for immediate shipment. Once the product is available for processing, you will receive a new order confirmation email. The following item(s) will be shipped when it is in stock.


    Item: 1773568
    Description: HMK Express Weather CD
    Quantity: 1 @ $ .00
    Shipping Method: Overnight

    Item: 1869804
    Description: PALM Treo 650 GSM
    Quantity: 1 @ $ 599.00
    Shipping Method: Overnight


    I got exactly the same email, then checked the site and saw it was backordered.
  3. #223  
    I am guessing that it is a safer bet to watch your credit card of checking account to determine when they ship. They have a lock on mine for $615.00. I would bet that the money will actually leave my account right before shipping. This worked when I ordered my 600 and it appears that they are using the same tracking system now.
  4. #224  
    Here's the latest update on mine:
    I called this morning at 9:36AM EST. I started the convo stating that I was told my order was suspended yesterday and that I needed to call back today to fix it with an "order review specialist." The lady I spoke w/ told me that my order looked fine & that, if it was suspended previously, it's fine now. She did not recognize the other (ticket?) number that the guy last night gave me. She offered to resend the original e-mail I received confirming the order was received. I declined, but she sent it anyway. She also said she would keep an eye on the order today & e-mail me if anything changed. When I told her that they guy last night said the order was "stuck" because it was suspended, she said that maybe he didn't know the system very well. I thanked her & ended the call.
    I didn't trust the information from her, so I called right back (9:48AM EST). I started this convo basically the same way, stating that I needed to speak with an order review specialist and that I have a ticket # and my original order #. This guy seemed to recognize "order review specialist," as he said, "order review, okay." He put me on hold for a few min. Then he told me he would transfer me to this other guy. This next guy asked me to verify my name, product ordered, billing address, and shipping address and said I should receive an e-mail with further processing info. I asked if he saw that the order had been suspended, and he said they just needed the addresses confirmed.
    WOW....that's all they needed??????????? That seems a little rediculous to hold the order up for practically nothing. Oh well.....I seem to be caught up w/ everyone else now, since at 11:01AM EST I received an "Advanced Sale confirmation" e-mail.
    ooooh, look at the shiny Copper Treo 680
  5. #225  
    Quote Originally Posted by Boobookins
    "Order Received" seems to be the stage before getting the backorder email. They receive your order. Then they process your order. (In my case then they cancel your order because AMEX didn't authorize an alternate shipping address.) Then if you ordered the locked cingular phone they ship your order, or if you ordered the unlocked P1 phone they backorder your order. Based on your order number they may not have processed your order yet to backorder it.

    Now this is just the trend I've seen through yesterday and today. It's possible the other inventory has come in or been release and all phones are shipping now. Things can change in the time I actually spend doing work.
    Yeah. I just find it odd that orders after mine have been marked as backorder while I don't think any before have. Of course, I'm not keeping a tally, so I might have missed some.

    I'm hoping my order came in some time before some magical cut off. Of course, I know I'm just fooling myself.
  6. #226  
    hey all,

    ordered on feb 2.
    order number: 0502xx-2284xx
    status: back ordered
    recieved "advance sales" email from palm1

    now, i wait.
  7. #227  
    ordered on feb 2.
    order number: 050202-2138xx
    status: order received
    received "advance sales" email from palm1

    I'm not complaing about not gettin the back ordered but I feel like I'm dying a slow death.
  8. #228  
    Slow death...mine might be quick

    2 treo's ordered 1 unlocked & 1 cingular shipped to a different address than the billing....24 hours later still order received and no advanced sales or backorder email just....

    "Your Treo 650 smartphone order is being processed. We are currently expecting to ship within the next 1 - 2 weeks."

    see if they ship together or separate...actually if at all!

    050202-229XXX
  9. #229  
    Quote Originally Posted by madcap
    Slow death...mine might be quick

    2 treo's ordered 1 unlocked & 1 cingular shipped to a different address than the billing....24 hours later still order received and no advanced sales or backorder email just....

    "Your Treo 650 smartphone order is being processed. We are currently expecting to ship within the next 1 - 2 weeks."

    see if they ship together or separate...actually if at all!

    050202-229XXX
    I ordered two unlocked from P1 yesterday with both going to different addresses then billing and received a call from a P1 rep today to confirm that it was not fraud. At least something is happening!
    050202-2198xx and 050202-2200xx (ordered 10 minutes apart, the numbers were 98 digits off!)
  10. #230  
    Quote Originally Posted by rysmith
    I ordered two unlocked from P1 yesterday with both going to different addresses then billing and received a call from a P1 rep today to confirm that it was not fraud. At least something is happening!
    050202-2198xx and 050202-2200xx (ordered 10 minutes apart, the numbers were 98 digits off!)
    well seems within 5 minutes of that post I got a credit card error email....
    now they want the 3 digits on the back of the card...
    hmm wait wait Jump through the hoop look look where is the next hoop i don't see it!
  11. #231  
    I just got off the phone with palmOne's customer service. I called because the available credit limit on my credit card dropped significantly. When I called my CC company, they said that the purchase from palmOne was in fact a charge and NOT an authorisation. With that bit of information in hand, I wanted to confirm with palmOne since they clearly state on their storefront that your card will not be charged until the merchandise ships.

    In any case, the woman I spoke to was very polite and forthcoming with information. According to her, she said that when she started her shift this evening she was told some additional information. She stated that p1 had originally intended to start shipping the Treo 650 within 1 - 2 weeks (as stated on their site). However, she told me that phones (both unlocked and Cingular) have already started to leave their warehouses and that their warehouses operate 24/7.

    When I asked if there was a chance I could receive my phone tomorrow (I paid for overnight shipping), she said there was a good chance and "if not tomorrow, certainly by early next week." She went on to add that the shipping information is updated daily (and not dynamically) so there's a chance it may already have shipped.

    I've never doubted the credibility of p1's representatives at their call centres. To me, this is pretty good news and I wanted to share it with everybody. Keep watching your e-mails -- they could end up shipping a lot sooner than anticipated.
  12. #232  
    Quote Originally Posted by River City Dawg
    Ordered my unlocked 650 yesterday @ 11am from p1 via phone - got a shipping confirmation email this morning:

    We're pleased to inform you that the following item(s) from order 050202-21XXXX have been shipped. For items with a status other than shipped, you will receive an e-mail notification of the shipment when it occurs. Your credit card has now been charged for the item(s) that have shipped, plus any applicable sales tax.

    So much for the one to two week wait or maybe it's too good to be true.
    What was your (almost complete) order number? And did the phone itself actually ship? Or was it the extras that come with the order?

    If you ordered yesterday at 11am, that would put you a good 12 hours or so behind a few individuals here (including myself) that ordered minutes after the announcement was made. I'm just curious to see what has transpired.

    Thanks!
  13. #233  
    Quote Originally Posted by River City Dawg
    Ordered my unlocked 650 yesterday @ 11am from p1 via phone - got a shipping confirmation email this morning:

    We're pleased to inform you that the following item(s) from order 050202-21XXXX have been shipped. For items with a status other than shipped, you will receive an e-mail notification of the shipment when it occurs. Your credit card has now been charged for the item(s) that have shipped, plus any applicable sales tax.

    So much for the one to two week wait or maybe it's too good to be true.

    whoa, YOURS SHIPPED TOO?!
  14. #234  
    Well I have now received an email with the following information for my order:

    Order #050201-2098xx Date: 2/01/2005 09:00:10 PM
    Your shipment includes the following item(s):

    Description: PALM Treo Lifestyle Guide
    Status: Shipped via: FEDX - FedEx Standard Overnight

    Description: PALM Screen Protector Multi
    Status: Shipped via: FEDX - FedEx Standard Overnight

    Description: HMK Express Weather CD
    Status: Shipped via: FEDX - FedEx Standard Overnight

    Description: PALM Treo 650 GSM
    Status: Processing

    The palmone.com website does not show this status, it still shows all as order recieved or backorder in the case of the UNLOCKED Treo 650

    So looks like all the cheap stuff arrives tomorrow, and the Treo maybe Monday or Tuesday? (fingers crossed)
  15. #235  
    Patience wolwol: I have a feeling only the extras in his order shipped. The verbage from the e-mail he posted is identical to the e-mail I received saying everything BUT the phone shipped. Not sure if that is the generic header for every e-mail that goes out concerning shipment, but we'll see I suppose.

    This concerns me, though, that we ordered so far ahead in advance and have nothing yet.
  16. #236  
    Quote Originally Posted by wolwol
    whoa, YOURS SHIPPED TOO?!
    They just don't like the people who got in in the first 5 minutes.
    Units - Unit conversion for webOS!
    Treo 180->270->600->650->Blackberry Pearl->Palm Pre
  17. #237  
    Quote Originally Posted by River City Dawg
    my more complete order number is -2199XX

    here's more email text from p1:

    Your shipment includes the following item(s):

    Item: 1773568
    Description: HMK Express Weather CD
    Quantity: 1 @ $ .00
    Status: Processing

    Item: 1802228
    Description: PALM Treo 650 Cingular-AT1
    Quantity: 1 @ $ 549.00
    Status: Shipped via: FEDX - FedEx Standard Overnight

    Item: 1754810
    Description: PALM Treo Lifestyle Guide
    Quantity: 1 @ $ .00
    Status: Shipped via: FEDX - FedEx Standard Overnight
    Ah, OK. It's the Cingular model and not the unlocked GSM model. I feel better now. Congratulations, though... Enjoy your new Treo.
  18. #238  
    Well I knew it was too good to be true. I've checked the web site and it now confirms that my Treo 650 (unlocked) is in fact still backordered.

    Treo 650 with USB cable $599.00 2 $1198.00 $0.00 $1198.00 Back Ordered
    Vehicle Power Charger for Treo 650 $29.99 2 $59.98 $0.00 $59.98 Shipped
    Handmark Express Weather $0.00 2 $0.00 $0.00 $0.00 Shipped
    Lifestyle Guide $0.00 2 $0.00 $0.00 $0.00 Shipped

    So I assume the email I got had a status of "Processing" which quickly went back to "backordered" after the other stuff was shipped.
    Treo 750 (AT&T)
    Treo600->Treo650->Cing8525->Blackberry 8700c->Treo750->AT&T Tilt->Treo750->iPhone 3G
  19. #239  
    Quote Originally Posted by River City Dawg
    my more complete order number is -2199XX

    here's more email text from p1:

    Your shipment includes the following item(s):

    Item: 1773568
    Description: HMK Express Weather CD
    Quantity: 1 @ $ .00
    Status: Processing

    Item: 1802228
    Description: PALM Treo 650 Cingular-AT1
    Quantity: 1 @ $ 549.00
    Status: Shipped via: FEDX - FedEx Standard Overnight

    Item: 1754810
    Description: PALM Treo Lifestyle Guide
    Quantity: 1 @ $ .00
    Status: Shipped via: FEDX - FedEx Standard Overnight

    errrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr....................isn't that a CINGULAR t650
  20. alee's Avatar
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    #240  
    Quote Originally Posted by taylorh
    Well I knew it was too good to be true. I've checked the web site and it now confirms that my Treo 650 (unlocked) is in fact still backordered.
    Time for another Prozac... this one's on the house.

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