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  1.    #1  
    Hello,

    My phone just cycles through the intro...status bar..palm circle...back to status bar....

    I keep trying the hard reset method...but am not sure if I am doing it right..I am following the manuals intructions..but I know I had trouble when it was working too with the hard reset.

    Hold the red call button down...press and hold the reset button with stylus..wait...and nothing happens..

    help please...
  2. #2  
    Let go of the reset button with the stylus and then at the Palm splash screen let go of the red button
  3. #3  
    The splash screen is the one with the circle palm logo that comes up after the progress bar finishes.
  4.    #4  
    thanks it worked!

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