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  1.    #1  
    After initial configuration, everytime I try to sync this application, after about 5 seconds the phone reboots itself. Anybody else having this same problem?
    Last edited by luman65; 12/07/2004 at 03:50 PM.
  2. #2  
    Try turning off notifications of new mail. If that works, you can turn them on again and be fine.
  3.    #3  
    Where do I go find that?
  4. #4  
    I called sprint about this and after speaking with several techs for several hours I ended up removing the application. When I would do a ##377# I would get the following error: A reset was caused on (insert date and time) while running "Biz Conn"; DataMgr.c, Line 7415, Invalid UniqueID passed

    Are you getting the same error?
  5.    #5  
    I spoke with at least 10 techs and non of them had a clue how to fix it. I never receive error messages, only the rebooting. I have a trouble ticket out with them now. I will post any results...But from the lousy service I've received so far, I don't think they will figure it out.

    They had me try multiple things,

    soft reboot
    hard reboot
    uninstall and then re-install the application....
    All resulting in the same problem.

    First time configuring the 650, it retrieves the e-mails fine.
    Subsequent tries, after it links up to Vision and the next screen shows up....I think it says retrieve data drom personal server or something. It reboots itself....
  6. #6  
    luman65,
    After your Treo soft resets if you type in ##377# from the dial pad it will bring up an error message that will tell you what application caused the crash and give you the error code. This might help.

    Also, I insisted on speaking with Sprint's Level 2 techs and they had more of a clue, but weren't able to resolve it.
  7. #7  
    Go to Business Connect, then Preferences->mail settings->alerts and uncheck all boxes. Force a sync and see if that fixes your problem. Then try moving the email messages around the last one you see on your treo to a different folder on your desktop to make sure it is not a certain message causing the problem.
  8. #8  
    luman65,

    See my posts at these links about looking in your slingshot.log file. What is odd is it takes a subsequent sync for this to happen. This sounds more like the desktop connector is crashing that may be causing your device to crash as well.

    http://discussion.treocentral.com/sh...=slingshot.log

    and

    http://discussion.treocentral.com/sh...=slingshot.log

    If you find an "exiting" type error then the desktop connector is crashing as well. Soft and hard reseting won't do much of anything useful. Performing a re-register from the device will reset the database from a certain level. Start with these steps above if you haven't narrowed it down to a certain email.

    Also - What connector are you using? Exchange / Domino / POP or IMAP?

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