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  1. #21  
    Quote Originally Posted by midmofan
    There used to be a lot of leeway that supervisors/retention types had in getting people to sign up or re-up. Most of that has been taken away from them. Actually, there is no longer a seperate Sprint Retention Department anymore.
    I think thats partly due to the number portability... I think that worked for sprints favor, because sprint tends to have the better/cheaper plans - so now that all customers are free to move from one carrier to another sprint is less concerned about retention, because overall they've been seeing more people shift towards sprint than away from it.
  2. #22  
    Quote Originally Posted by nchargreed
    Really, well here are my calculations:

    one less customer, per second, shelling out $100 per month because they aren't willing to give her $100 off a phone each year=chapter 11

    K

    If that were the case, I'm sure they would change it. But Sprint had the largest (%) growth in the Cell business last year, so I would not count on it. If you follow the threads over at pcsinfo.com, it appears that the deals were getting out of hand and Sprint clamped down. Supervisors can still give you credits on your account if you find the right one and convince them, but actually lowering the price of the phone is not likely no matter who you talk to.
  3. #23  
    Quote Originally Posted by nchargreed
    ...and you know this, how?

    Apparently Litigator201 talked to SOMEBODY with some clout. I don't care what their dept. or title is, I just want to talk to someone who appreciates existing customers and can do something to keep them.

    K
    yes, there's definitely still a retention department, and they refer to themselves as retention specialists. they may however have changed the *name* of the department, because it's become so widely known. it's their worst kept secret!
    Paul Theodoropoulos
    <a href=http://www.anastrophe.com>www.anastrophe.com</a>
  4. #24  
    I think it sucks too that you have to wait so long between phone upgrades. If its any conselation, the free bluetooth headset you get from palm makes up for a significant portion of the difference.
  5. #25  
    Quote Originally Posted by anastrophe
    yes, there's definitely still a retention department, and they refer to themselves as retention specialists. they may however have changed the *name* of the department, because it's become so widely known. it's their worst kept secret!
    There is no longer a separate "Retention Department" There are, however, people that still do retention work. They also so other things as well besides retention. If you ask for retention when you call in you MAY get one of the real retention people but you might not either, they are bad about saying they are transfering you to a supervisor or something but not really doing it.

    Get the login number of whoever you are talking to with Sprint everytime you talk to them. That helps sometiimes to keep folks on their toes.
  6. #26  
    "Apparently Litigator201 talked to SOMEBODY with some clout. I don't care what their dept. or title is, I just want to talk to someone who appreciates existing customers and can do something to keep them."


    The real supervisors still have quite a lot of leeway on giving credits on future bills. Thats what Litigator got. That CAN still be done if you convince them to do it. What they can't apparantly do anymore, is mess with the price of the phone. For many that will not make a difference. But it does mean you have to pay up front for the phone and then "get it back" later via a lower monthly bill. That does cause a problem for some people.
  7.    #27  
    Quote Originally Posted by midmofan
    "Apparently Litigator201 talked to SOMEBODY with some clout. I don't care what their dept. or title is, I just want to talk to someone who appreciates existing customers and can do something to keep them."


    The real supervisors still have quite a lot of leeway on giving credits on future bills. Thats what Litigator got. That CAN still be done if you convince them to do it. What they can't apparantly do anymore, is mess with the price of the phone. For many that will not make a difference. But it does mean you have to pay up front for the phone and then "get it back" later via a lower monthly bill. That does cause a problem for some people.
    I called CS and aask for a retention specialist. I was told that I had to give details before I could be switched to the RS. She wanted to know why I asked for RS. I said I was tired of Sprint games and was thinking of cancelling my contract, etc. I weas switched to a very nice lady who said that she couldn't understand why long-term customers who spend more than the "base $35" contract was treated so poorly. Didn't get all that I wanted but got enough for me to get the phone I wanted.
  8. #28  
    What about this scenario? I recently switched to Cingular and got the Siemens SX66. For various reasons I can't stand the SX66 and want to switch back to a treo650. The lack of availability of insurance from Cingular is also a big part of it. I placed an order for a new 650 through TC which includes porting of my recently-ported number back to Sprint. Should there be any problems or restrictions with reswitching back to Sprint so soon?
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