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  1.    #1  
    Hello,

    Got the 650 from PalmOne. Had a long talk with them before I bought it about my eligibility for the $150 Spring rebate. I am an existing customer with a 600. PalmOne told me (twice) I was good to go with the rebate if I re-upped for another 2 years with Sprint, and that I had to call Sprint once I got the phone to get it.
    Not only was the Spring phone rep clueless, she told me I had to go in person to a Sprint store. After waiting in line for 30 minutes, I was told I was not eligible because I have not had my old handset for at least 18 months. (Has ANYONE had a 600 for 18 months? Don't think so.)
    I called back PalmOne and they told me I had been misinformed.
    Anyway, so no dice from either Sprint or PalmOne.
    Just a head's up for anyone out there making the decision to buy a 650.
    If I missed something up here, let me know. I would love the $150. Kinda irked about the whole thing.

    PCourt
  2. #2  
    What you were eventually told by Sprint is the only way I know of to get the $150 rebate.
  3. #3  
    Sprint's HUP (Handset Upgrade Program) requires you to have the same phone activate on your account (except warranty and ERP replacements) for 18 months. For some of the rebates you can get the partial amount if you've had your phone for 12-17 months but it won't be the whole $150 for two years or $100 for one year.
  4. #4  
    As a note, for certain accounts with a business discount, the requirement is only 1 yr and you get a $150 INSTANT rebate!
  5. #5  
    Quote Originally Posted by Geek
    As a note, for certain accounts with a business discount, the requirement is only 1 yr and you get a $150 INSTANT rebate!
    Can you be more specific? I have a personally liable business account.
  6. #6  
    That's what i have. When I called the business departement (i.e. 888-312-0050) and asked what they would do for me, they offered a $150 instant rebate since I was a business customer and I had my previous phone for more than 12 months.
  7. #7  
    Interesting. Did you have to sign a one year or two year contract for that?
  8. #8  
    2 yr. would have got $100 for a 1 year.
  9. #9  
    here's a general rule of thumb for dealing with sprint:

    if anyone you talk to says "no", ask to speak to a _Retention Specialist_. the person who said "no" may say something like 'i'm sorry that's how the offer works, a retention specialist won't be able to help', thank them, then ask them to transfer you to a retention specialist.

    tell the retention specialist that because of the bad experience, you are considering going to [whatever other carrier, and it's helpful to quickly quote XYZ plan they offer for new customers], but that you figured you'd give sprint one last chance to keep you as a customer.

    if the retention specialist is worth half his or her salt, you'll come away with the rebate you wanted, maybe another $150 credit to your account, a new, better plan with more minutes at a lower price than the published prices, earlier start time for night and weekend free minutes with no $5 monthly fee for it, and on top of all that, a 5% discount on every bill.

    i speak from experience.

    Paul Theodoropoulos
    <a href=http://www.anastrophe.com>www.anastrophe.com</a>
  10. #10  
    Quote Originally Posted by anastrophe
    if the retention specialist is worth half his or her salt, you'll come away with the rebate you wanted,
    don't forget though the old rule - you catch more flies with honey than with vinegar. treat the retention specialist like a friend. plead your case rationally and without rancor. let them feel the love, and you'll feel the love in return!
    Paul Theodoropoulos
    <a href=http://www.anastrophe.com>www.anastrophe.com</a>
  11. #11  
    I was told by two (one via phone, one via store) that i was eligible because I hadn't ever gotten a discount from Sprint on a phone. Mostly people get them when they sign up, but I never did. I guess that was enough.

    Anyway, they had better pony up the rebate as they said.
  12. #12  
    1. You have to have the phone for 18 months
    2. You need to buy it direct from Sprint (or Radio Shack or Best Buy) to get a rebate form with it. Just a couple of calls to Sprint to clarify...

    The forms are also available freely at Radio Shack, though submitting the rebate form having both purhased the phone through Palm One and not having your old handset for 18 months is unlikely to get you anything. But sprint does have a program where they buy back old phones. Alas, the max is $75 bucks. Just put the 600 on E-Bay and you'll be okay.
  13. #13  
    Quote Originally Posted by anastrophe
    here's a general rule of thumb for dealing with sprint:

    if anyone you talk to says "no", ask to speak to a _Retention Specialist_. the person who said "no" may say something like 'i'm sorry that's how the offer works, a retention specialist won't be able to help', thank them, then ask them to transfer you to a retention specialist.

    tell the retention specialist that because of the bad experience, you are considering going to [whatever other carrier, and it's helpful to quickly quote XYZ plan they offer for new customers], but that you figured you'd give sprint one last chance to keep you as a customer.

    if the retention specialist is worth half his or her salt, you'll come away with the rebate you wanted, maybe another $150 credit to your account, a new, better plan with more minutes at a lower price than the published prices, earlier start time for night and weekend free minutes with no $5 monthly fee for it, and on top of all that, a 5% discount on every bill.

    i speak from experience.

    Yeah, I'm well aware of the retention game. I have a really good plan thanks to my dealings with retention. I'm sure others have better, but I've done pretty good. I'll see what I can do for renewing, especially since I'm out of contract now. However I don't want to shell out money for the 650 until the memory issue has been resolved. If not for that, I'd be calling Sprint tomorrow.
  14. #14  
    Anastrophe is correct. I was one day out of contract, but had my phone only 12 months (treo 600). I was told 3-4 times that I was not eligible for a rebate/service credit.

    Eventually I was kicked to retention for the second time, and this time I spoke with a very nice csr. I explained to her that I can get a low end phone at work with a different carrier, but I preferred to stay with Sprint and get a nicer phone. I also nicely explained that I did not receive anything from Sprint (rebate) when I last upgraded my phone a year ago, and I would like a service credit or rebate to blunt the cost of the new phone.

    She then brought in her supervisor, and he ok'd a $150 service credit. As anastrophe said, certain rules apply. #1. Be nice #2. Explain your situation clearly and succinctly. #3. Explain your other options, but that you would like to remain with Sprint. #4. Be persistent.

    FWIW

    Clue
  15. #15  
    That's really abusive to long time loyal customers. That's why I am with ATT. My mother had Sprint and she is a senior and unable to communicate with them over the phone. I thought I was hearing things when the CSR attempted to charge me for paying my mother's bill. Sprint First w/Treo 650, but last in service and care for its customers.

    Quote Originally Posted by pcourt
    Hello,

    Got the 650 from PalmOne. Had a long talk with them before I bought it about my eligibility for the $150 Spring rebate. I am an existing customer with a 600. PalmOne told me (twice) I was good to go with the rebate if I re-upped for another 2 years with Sprint, and that I had to call Sprint once I got the phone to get it.
    Not only was the Spring phone rep clueless, she told me I had to go in person to a Sprint store. After waiting in line for 30 minutes, I was told I was not eligible because I have not had my old handset for at least 18 months. (Has ANYONE had a 600 for 18 months? Don't think so.)
    I called back PalmOne and they told me I had been misinformed.
    Anyway, so no dice from either Sprint or PalmOne.
    Just a head's up for anyone out there making the decision to buy a 650.
    If I missed something up here, let me know. I would love the $150. Kinda irked about the whole thing.

    PCourt
  16. #16  
    I too have had similiar experiences. After explaining the "order from hell" a supervisor at the Telesales dept not only gave me a month's service credit but she also gave me a $150 credit as well. I finally got my Treo 650 and I find in the box a mail-in rebate for another $150. Trust me...I do not in any way feel guilty sending that mail in coupon for all the grief I received. Not in the least. I was lied to, hung-up on, diverted to another que instead of being put on hold, and they didn't ship the phone when they said they were going to. And then they charged my credit card BEFORE shipping it. Now those are fighting words. (grin)

    The best way to deal with SprintPCS customer dis-service is persistance, persistance, persistance. Expect that you will receive bad service but if it is good then you will feel better. But expecting to receive good service and not getting it just gets your blood pressure up.
    Rees
  17. #17  
    18 months ...what r u kidding? I've had 3 600's in 9 months but hey I guess I have to look at the bright side...3 more 600's and 9 months to go...WTF
  18. #18  
    I'm receiving $225.00 in rebates. I already received a $75 instant credit against my sprint bill and I just mailed off the application for the $150 rebate. You should ask to speak to a supervisor who is authorized to do this. This is the second time that I'm getting $225 rebates. I also received another rebate on my daughter's phone. Both rebates were contingentupon locking in a 2 year deal. (BTW, i sold my T600 for $250 in order to upgrade to the T650. In effect, the T650 cost me only $125.)

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