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  1. #21  
    Quote Originally Posted by jancelet
    Just got off the phone with Sprint they said the $150 credit is on a phone upgrade and you must have had the phone for at least 18 months (they dont care how long u have had a plan nor how long you have been a customer) ....
    I beg to differ! That 18 month thing is for those customers that bought into that ridiculous upgrade plan. Sprint offers rebates to NEW CONTRACTS. If you were to walk into the store off the street and offer to sign a 2 year agreement you would get the rebate. On the same line of thinking, if your contract is up and you are willing to sign a NEW CONTRACT, then you are eligible for the rebate.

    Do you really think that Sprint WON'T give you the discount when YOU are holding all the cards with your expired contract?

    Kimberly
  2. #22  
    Quote Originally Posted by nchargreed
    Do you really think that Sprint WON'T give you the discount when YOU are holding all the cards with your expired contract?
    Kimberly
    Yes. That's exaclty what Sprint policy is right now.
  3. #23  
    Well if that Sprint Rep. knew what he was talking about (and their track record ain't that great) then it was a bad business move on Sprints part.

    Why would they want to cheat themselves out of my business for an entire 24 months-- to the tune of $2400-- instead of giving me a measely $150 towards a phone that ONLY works on Sprints network--meaning I won't be be switching carriers even with the "out clause".

    If your Sprint source is accurate, I will definitely be making that argument to the retention department.

    K
  4. #24  
    Quote Originally Posted by nchargreed
    I beg to differ! That 18 month thing is for those customers that bought into that ridiculous upgrade plan. Sprint offers rebates to NEW CONTRACTS. If you were to walk into the store off the street and offer to sign a 2 year agreement you would get the rebate. On the same line of thinking, if your contract is up and you are willing to sign a NEW CONTRACT, then you are eligible for the rebate.

    Do you really think that Sprint WON'T give you the discount when YOU are holding all the cards with your expired contract?

    Kimberly
    Here is the text, verbatim, from Sprint's email I received last week about the 18-month phone upgrade program (now that I qualify)...

    "Dear _______:

    At Sprint, we think it's important to recognize our most loyal customers - and you're one of them. To show our appreciation for your dedication, we're offering up to $150 instant savings on the coolest new phones with the newly enhanced Sprint PCS New For You Upgrade Program.

    Just print this email and take it to your local Sprint Store by December 5, 2004, to purchase and activate a new Sprint PCS Phone for phone number _____________, and receive your instant savings.

    Choose from a full line of Sprint PCS Phones.
    If you choose a Sprint PCS Vision Phone, just sign up for Sprint PCS Vision to receive your phone savings.
    Let us add a new two-year Sprint PCS Advantage Agreement.*
    For a limited time, experience Sprint PCS Vision free for the first two months! Then pay only $15 per month.
    This exclusive offer is only available at participating Sprint Stores.
    While you're in the Sprint Store, it might be a good time to take another look at your service plan. Our Sprint Communications Consultants can help make sure your plan fits your current needs.

    Thank you again for choosing Sprint!"
    Last edited by TREOpalooza; 10/27/2004 at 03:28 PM.
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    #25  
    i am upset. i just renewed with sprint like 2 weeks ago cuz they offered me free 7pm calling for life. im a tool apparently for not knowing my leverage here.

    first best buy screws me over with the psp, then sprint screws me over with my rebate not kickin in till january (18 months) then i screw myself.

    i dont like this pattern.
  6. #26  
    TREOpalooza, you might want to remove your number from the body of the email.
  7. #27  
    Talked to retention and they said you can get the $150 REBATE on the phone (SECOND TIME THEY again said this was not a credit but a REBATE where you have to mail a form in) BUT whereever you buy this phone from must have a rebate submission form, also the 18 months is not firm as I have only had my phone for about 13months and was not to hit the 18 month mark till April but she put some code in that allows me to get that potential rebate as if I had already filled the 18 month mark. I also am not currently under contract, she also said you can get $100 instead of $150 if u sign 1 year instead of 2 year. NOW how do we get rebate submission form if we purchase the Treo 650 from the roadshow
  8. #28  
    Thanks Man....bonehead move on my part.
  9. #29  
    no problem. How's the weather in SF today
  10. #30  
    HA! Sunny and around 60 degrees.
  11. #31  
    I was told that the $100 (for one year) and $150 (for two years) rebates are for contract renewal, not necessarily buying the phone from them. If you buy it from Sprint, Best Buy, or Radio Shack you get the money instantly, if you buy it somewhere else, it's a mail in rebate.
  12. #32  
    when I bought my treo I was only 14 months in. I *****ed and I think they gave me $5 off my monthly to renew, now I'm screwed on the $150 upgrade...bad move
    Larry
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    #33  
    Quote Originally Posted by jancelet
    Talked to retention and they said you can get the $150 REBATE on the phone

    are u talkin about a new customer getting this rebate or existing
  14. #34  
    Last year, same time, I received my 600 directly from Handspring for the "upgrade" price of $399. I then turned around and got an additional $100 from Sprint for signing a year contract. All that said, I don't think it matters WHERE you get the phone or how much you pay for it.

    Secondly, in regards to the "loyalty" email. I've been a sprint customer for 5 years. Now, THAT, is loyalty. Having 18 month old equipment has nothing to do with loyalty so Sprint may need to rethink the wording of that form email that they are sending out.

    Bottom line is that Sprint will get bombarded by 600 users wanting to upgrade at discounted prices. The 600 hasn't even been out 18 months and I don't think that Sprint is prepared to tell an entire group of 600 owners..."sorry but no cigar".

    I suggest that if you run up against a hard head rep don't drop it. We all know by now that you get a different answer everytime you call.

    K.
  15. #35  
    this is for an existing customer that has had a phone for 18 months, NOT 18 months of service - it is on the phone that is why the call it a rebate for upgrading equipment - i didnt ask for a new customer since i am an existing customer that is not under a current contract
  16.    #36  
    Quote Originally Posted by nchargreed
    Last year, same time, I received my 600 directly from Handspring for the "upgrade" price of $399. I then turned around and got an additional $100 from Sprint for signing a year contract. All that said, I don't think it matters WHERE you get the phone or how much you pay for it.

    Secondly, in regards to the "loyalty" email. I've been a sprint customer for 5 years. Now, THAT, is loyalty. Having 18 month old equipment has nothing to do with loyalty so Sprint may need to rethink the wording of that form email that they are sending out.

    Bottom line is that Sprint will get bombarded by 600 users wanting to upgrade at discounted prices. The 600 hasn't even been out 18 months and I don't think that Sprint is prepared to tell an entire group of 600 owners..."sorry but no cigar".

    I suggest that if you run up against a hard head rep don't drop it. We all know by now that you get a different answer everytime you call.
    Everything in Dark Red is my exact same situation. If I can get the T650 for $249 I'm definitely in. And this doesn't even include selling my T600 on Ebay or somewhere else. Things are starting to look good.
    Make It Happen!!
    If you don't, who will?
  17. #37  
    Quote Originally Posted by njpilot911
    ... Since the Treo 600 was introduced in Oct 2003, nobody can qualify..What gives??
    my point exactly. Sprint won't tell and entire group of faithful 600 users that they don't qualify for a discount to upgrade their phone. If that is the policy they are currently adopting, I foresee it changing as soon as they get angry 600 users knocking on their door.

    K
  18. #38  
    Quote Originally Posted by AnthonyG
    Depends on how long you've had your current phone. If its 18 months or longer, you'll get $150 rebate. If its 15-16 months you can talk to Sprint sales reps, and I've heard some deals where people don't deactivate their old phone in the system, and still get the 18-month phone rebate. Renewing the contract WILL NOT earn you any credit from Sprint as of right now.

    So best case scenario is you can get the phone for 349-150 = $199
    $349 is the roadshow price.

    $ 599- $ 150- $ 30= $ 419 price is ordering from Sprint's website.

    The offers are not together and are not cumaltive.
  19. #39  
    This is how I perceive the situation. Please correct me if I'm wrong:

    There seems to be mass confusion between the "upgrade rebate", which is a rebate from Sprint for up to $150 towards a new phone purchase if you've used the same phone for 18 months REGARDLESS of your contract status,

    And a "new service contract", which provides an incentive for you to renew your contract REGARDLESS of what phone you have or how long you've had it.

    In the first case, you could have 22 months left on your current contract, but if you've had your phone for 18 months, you may choose to buy a new one and receive a $150 rebate. This does not change your current contract.

    In the second case, your contract is coming to an end (or has ended), and you wish to have an incentive to stay with Sprint. There is no financial benefit for Sprint to sell you a new phone, but there is a financial benefit for you to sign a new contract.

    Does this sound right?

    Cluemeister
  20. #40  
    As I understand it: 18 months you get $150 towards a new phone if purchased directly from Sprint (or a Sprint like store within a store at Radio Shack or some such)

    If you are up for contract renewal (which is different AND COMES UP EVERY YEAR OR TWO), I think that you may be able to get a service credit.

    You can try to get the rebate after buying a unit from Vienna Channels by picking up a rebate form at Radio Shack (they have them out on display) and if you read it carefully, might find that it does NOT list where you have to buy the phone, but there is some other fine print that is a bit fuzzy for this particular case.

    My potential solution: get the phone from Vienna Channels, E-bay it, take the profit and use the credit towards a new 650 at the Sprint store. Maybe not entirely on the up and up, but a solutionI'm considering (but then again maybe too much of a hassle)

    Anyhow, I got this clear e-mail from a sprintman

    "Thank you for contacting Sprint about rebate.

    Here is the last of our sales and service partners :

    - Radio Shack;
    - Best Buy;
    - CompUSA;
    - Wal-Mart; and
    - Costco.

    If they are offering you the handset, you will receive the mail-in
    rebate form with the handset. In case you do not get it, you can
    collect it from the nearest Sprint Store. Please note that the Circuit
    City is not our partner now.

    I suggest you to make a purchase from the nearest Sprint Store as all
    formalities and information will be provided to you there only. Even,
    the store specialist will activate your handset. To locate the nearest
    store, simply click on the following hyperlink:

    http://www.sprintstorelocator.com

    Thank you for contacting us, and we look forward to serving you.

    Daryl V.
    Sprint eCare
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