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  1.    #1  
    Hi,

    My one week old Treo 600 went nuts this morning.
    It is powering off and on over and over. Blanking
    the screen, then going to "Palm Powered" then
    powering back off, blacking the screen, then lighting
    up the screen with "Palm Powered" again, etc.

    I can't reset it with the rest button in the back (doesn't
    do anything.)

    Stuart
  2. #2  
    I think you'd better hard reset it, not just reset it. That means that when you use the reset button, you also have to do this:

    1. While holding the Wireless Mode button (you have to hold that button down during this procedure to get a hard reset), use the reset tool to gently press
    the reset button on the back of your Treo.
    2. When the Palm Powered logo appears, release the Wireless Mode button (but don't release it until you do see the logo).
    3. When the warning appears, giving you the choice of a hard reset or not meaning you will erase all your files, press Up to confirm the hard reset.



    I say that because only a hard reset will put you back into the original state. If you haven't put anything at all on the Treo, though, and haven't loaded any applications at all, it may not be the kind of conflict which a hard reset will resolve and the phone itself will be defective. Did you put any apps on the machine?
  3.    #3  
    I tried all of them. All failed. I tried soft reset. Also a system reset.
    And also a hard reset followed by a sync.

    Shortly after the sync completed, it began doing that Palm Powered screen
    over and over again.

    Stuart
  4. bajjer31's Avatar
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    #4  
    You have a software conflict somewhere. Do a hard reset to stop the boot-loop, then, go to c:\program files\palmone\user name\backup -> and delete the last few .prc files you have installed. One of these are causing the conflict. Mine was like Brightcam and/or Lightwav -- I haven't been brave enought to put them back on (though, I've used both before without fail).

    Bill
  5.    #5  
    After the SYNC finished, it then said "You now need to reset your handheld computer by tapping the button below." and gives a reset button. When this reset button is pressed, the behavior begins again with the palm powered screen powering off and on over and over.
  6.    #6  
    Odd, I don't have a directory of the name

    c:\program files\palmone\user name\backup
  7. bajjer31's Avatar
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    #7  
    your hotsync id, or something similar, should be substituted for 'user name', for instance, mine is jonesb:
    C:\Program Files\palmOne\JonesB\Backup
  8.    #8  
    No problem. I'll find it with search for backup.

    PalmOne and Verizon Wireless tech support teams *agreed* with you
    this morning.

    All I have extra recently was AOL IM and Eudora Mail/Web.
  9.    #9  
    Okay here's the outcome of the 2 days from h*ll.

    I called Verizon Wireless and they conference called with PalmOne.
    Both were tech departments.

    After the confirmation to rename the Backup directory, I spent the
    next half day finding it (it was actually under c/program files/sony handheld/me/backup.)

    After the rename and the hard reset / setup / hotsync, the problem
    went away.

    I've used the install tool to add in a few of my "trusted" 3rd party apps
    but am still stung by the occurrence.

    I had to reprogram in my Eudora Mail settings for smtp/pop which I had
    to remember as I hadn't written them down, etc.

    Because I hadn't synced since getting AOL IM installed, I lost it, with
    license - gone -poof. $19.95. Great stuff Palm. You can't design an OS
    that protects the user from the code. And that's a shame. You should
    concentrate on that you know.

    Stuart
  10. ADA
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  11. #11  
    I have the same problem that if I do a hard reset and then restore by hotsync I then get into a reset loop.

    However if I restore from a card backup I do not have the problem.

    It's not a worry for me, I just have 2 cards which I back up on a regular basis.

    Have you installed Graffiti 1 on your unit ?

    I ask because when you first install it you are warned against hotsync'ing the files onto the Palm, rather you have to beam them or install from a card. I wonder if this is the problem.

    Chas.
    Thought of the day :
    No sense being pessimistic, it probably wouldn't work anyway
  12. #12  
    I had this random on off situation and ended up speaking to a REAL support rep at palm -- not a CSR. We deternined that is was a hardware problem and my wireless provider replaced the Treo 600. Upon hotsync the problem started again. I did a hard reset and an OS update and began re-installing applications. As soon as poweron was enabled the problem reoccured. Yes, I was using the current version -- 6.6 -- of poweron.

    Since removing poweron I have had no further problems and my treo battery gives me more than a days use.
  13. #13  
    Quote Originally Posted by smcracraft
    Okay here's the outcome of the 2 days from h*ll.

    I called Verizon Wireless and they conference called with PalmOne.
    Both were tech departments.

    After the confirmation to rename the Backup directory, I spent the
    next half day finding it (it was actually under c/program files/sony handheld/me/backup.)

    After the rename and the hard reset / setup / hotsync, the problem
    went away.

    I've used the install tool to add in a few of my "trusted" 3rd party apps
    but am still stung by the occurrence.

    I had to reprogram in my Eudora Mail settings for smtp/pop which I had
    to remember as I hadn't written them down, etc.

    Because I hadn't synced since getting AOL IM installed, I lost it, with
    license - gone -poof. $19.95. Great stuff Palm. You can't design an OS
    that protects the user from the code. And that's a shame. You should
    concentrate on that you know.

    Stuart
    AOL IM is what is/was causing the problem. Most Treo users who have tried it had the exact same problem and use either Verichat or Chatter primarily.
    Palm III > HS Visor > Treo 600 > Treo 650 > Treo 750 > Treo Pro > PrePlus GSM

    "95% of all software issues are due to USER ERROR."

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