Results 1 to 13 of 13
  1. theynonino's Avatar
    Posts
    4 Posts
    Global Posts
    10 Global Posts
       #1  
    OK - I dropped my Treo 600 and broke the screen. I bought it at Best Buy and my service is through Sprint. I bought the extended service plan from Best Buy, which I now know does not cover damage from a drop. Sprint won't attempt to fix it, nor will Palm since all service requests must go through Sprint. I am not interested in lying to an insurance company, so please do not suggest that. Does anyone know of a third party that sells screens or a contact at Palm that would do the repair, even though it is a Sprint phone?

    I have enough remorse myself for not purchasing the insurance, so please spare me anymore guilt.
  2. #2  
    Try contacting PDAParts.com. They do repairs and carry replacement parts. I don't see any Treo 600 Screens listed right now, but I would bet that if you contact them they could tell you how much it will cost.
  3. theynonino's Avatar
    Posts
    4 Posts
    Global Posts
    10 Global Posts
       #3  
    Thanks. I sent them an e-mail and I'll hope for the best!
  4. #4  
    Why didn't you get the insurance?
  5. theynonino's Avatar
    Posts
    4 Posts
    Global Posts
    10 Global Posts
       #5  
    The salesperson at Best Buy informed me that their warranty covered the device against anything, except loss. I was not smart enough to read what I had paid for, until I broke it less that a week later. My mistake for not doing so the night I bought it. A tough lesson to learn, especially when I thought I was buying the correct coverage. I felt misled by Best Buy, but they did not offer to help. Perhaps everyone else knows that they are selling an extension of the manufacturer's coverage, not insurance. I agree that these devices are fragile and that anyone that has them needs to have insurance when they purchase a 600. Most of the other carriers allow Palm to do reapairs, but Palm and Sprint have an agreement not to allow Palm to do any work on Sprint branded devices. Anyway, I just want to tro to get it fixed, but I think that I am SOL.
  6. #6  
    I've known a lot of people who bought phones from Best Buy. They also purchased the extended warranty from them. A couple months or so after they buy the phone, regardless of the condition, they will swap it out for a new one, or give you the purchase price towards a different phone. I don't think it has anything to do with if it's broken or not...they replace them regardless. At least that's how it was about a year ago when I last saw it done.
  7. #7  
    I used to work for best buy. They won't replace a phone for abuse or obvious damage like a cracked screen. Period.

    CompUSA offers COMPLETE coverage for $129. Expensive, yes.. but they cover EVERYTHING including damage from being dropped.
  8. #8  
    theynonino, get replacement through sprint and wait 30 dayS and, WELL YOU KNOW WHAT TO DO NEXT,if you keek the insurance for two years thats a total of$96+$35 for co pay on replacement.better than $600.00.
  9. #9  
    i have had four treo 600's and man am i glad i got that insurance
    Nokia 3210 > Nokia 3310 >Palm Vx > Palm M105 >Treo 180g and Nokia 8850 > Treo 270 > Treo 600 > Sony TH55 > Tapwave Zodiac 2 > Treo 650 GSM > Imate KJam > Treo 750v

    Formerly Known As PRANKSTAR
  10. jbestman's Avatar
    Posts
    6 Posts
    Global Posts
    60 Global Posts
    #10  
    your post is kinda scary. I have been to bestbuy four times to replace my treo. Took me less than 10 minutes to walk out with a new phone.... I even got to keep all my accessories!! I guess I better call sprint to add the insurance to cover breakages... sorry about your predicament but thanks for helping me avoid mine.
  11. theynonino's Avatar
    Posts
    4 Posts
    Global Posts
    10 Global Posts
       #11  
    Well, I switched my service back to my old Samsung 8500 from 2001 to get by for now. As for Best Buy's "Personal Service Plan" and Sprint's third party insurance, I hope that I have helped to educate someone on the big difference between the two. Bottom line: If one thinks that they might ever drop this device, get the insurance. Good luck all. (p.s. i have had no luck on finding anyone with a replacement screen...)
  12. #12  
    It's well worth paying for the Sprint Equipment Protection Plan for this very reason.

    I thnk Sprint really needs to wake up and start running a repair program. Imagine all the wasted hardware that gets tossed in the garbage due to their lack of repairs.
  13. #13  
    I wouldn't have my T600 if it weren't for Sprint's insurance. I had an anchient LG TP1000 (the first PDA phone). It worked great considering what it was. I had it about 4 years when the screws that hold the case together fell out. I went into Sprint and showed it to them and asked if they could jsut get me a couple of screws...nope couldn't just give me 2 one cent screws...instead they GAVE me a brand new Treo 600. Needless to say, my wife's TP1000 developed a "problem" a few months later. Now we have 2 T600s...all a gife from Sprint's insurance...

Posting Permissions