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  1.    #1  
    I need a new phone because I canít hear anything through the receiver. I purchased the phone online through handspring. Does anyone know how the process works because I donít want a refurbished model. I have insurance. I've heard some people got new phones and some got refurbished models.

    1. If I take it to my local sprint store will they give me a new phone

    OR

    2. should I call the sprint insurance program.
  2. #2  
    if the phone is new, the warranty should cover it - i would take it to your local sprint store

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