i tried with the regular method from the palm one download page and all i got were the looping resets. i went to the second method with the hard resets and a new user name to install it. it seemed to install ok, but when i tried to install everything to my user name which i had always used it went through the process of copying everything and when i went to the reset all i got was the looping with no data installed. i have redone this twice to no avail.