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  1. #481  
    no way in hell am I doing the upgrade now. I was away on vacation when this upgrade came out. THANK GOD.

    with all these dropped calls, resets,and accumulating database problems with palm email, im gonna stick with sprint 1.10.

    are there any people out there that aren't having these problems and find the update to have been worth it? seems like an unnecessary headache to do this. doesn't seem like either palmone or sprint alpha or beta tested it WHATSOEVER to make it user friendly here. how upsetting!

    anyone with successful updates without problems?
  2. #482  
    All I know is that Webviewer and Worldmate causes my 600 to reboot and it seems to lock up frequently...Geez!! Any suggestions?
  3. Fittske's Avatar
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    #483  
    I think it is time we complain to palmone and have them send an update for the crapy update! (......firmware 1.21????)
    "When Palm announced today that its new smartphone would run an operating system from Microsoft, it was the equivalent of Coca-Cola agreeing to fill its bottles with Pepsi." ~David M. Ewalt, Forbes Magazine
    ----------------------------------------------------
    My Phone history.....
  4. #484  
    beginning to think it may be time to "notify the authorities" here.

    far too many problems. way too many bugs. too much difficulty & confusion to put treo users through in order to make a SIMPLE, mind you - not dramatic - upgrade!!!!

    im thinking about writing to palmone or sprint to request further work on these firmware upgrades due to all this frustration.

    what do you think?
  5. #485  
    Quote Originally Posted by FlyNTreo600
    All I know is that Webviewer and Worldmate causes my 600 to reboot and it seems to lock up frequently...Geez!! Any suggestions?
    I have same problem with WMPro. Just delete it, softreset and reinstall from installation program. Also encounter same problem with ToDoPlus. Did the same thing and now is ok.
  6. #486  
    My girlfriend and I did NOT update our Treo 600s with the new updater, and we're ALSO suffering these maddening phone problems, including No Service and dropped calls that suddenly started happening in the last week just as you describe. Has Sprint changed something about their network? It's as if their service can't handle the treos anymore.

    Quote Originally Posted by pblevins

    Whatever benefit there should be to the Treo update is now dwarfed by the fact that my phone drops its connection, freezes for about 30~90 seconds and then says "NO SERVICE" when I make a call.

    When receiving a call, I can't usually answer it. touching the "ANSWER" button on the screen = hanging up. The button on the 5-way nav may work or may just do nothing.

    While using the web or email, the phone constantly has to reconnect to the network and may freeze in the process. None of this was happening before the update. I now have an unreliable phone which I use to run a business.

    I was SO happy with the device prior to the update and now I want to throw it against a wall! AND NO, I HAVE NO 3RD PARTY SOFTWARE ON IT AT ALL! I cleared it (via hard reset) and only restored the addressdb and datebookdb thinking some holdover file from before was causing these problems.

    DID NO NONE TEST THIS FIRMWARE ON THE SPRINT NETWORK PRIOR TO RELEASING IT?

    Anyone with a copy of the firmware that shipped with the Treo600 (or even the January update) please let me know as I want to go back to the way it was!
  7. #487  
    Ok-I have noticed two things since the upgrade (GSM ROW version)-on the speakerphone, which supposedly fixes the echo problem-there appears to be less echo, but the person on the other end has more trouble hearing you! So, the upgrade must mute YOUR microphone more than before. And there is one definite positive-when exiting the subway, the Treo recaptures the signal MUCH FASTER than before the upgrade!

    Andrew
  8. #488  
    I did the update, and haven't had any problems running any software. On Sunday, I was in Boonsboro, MD and had 4 strong signal bars. Every time I made or received a call, it would get dropped after 30 seconds.

    When I got home to northern VA, the problem was gone. This makes me think it was because of my location, not the phone.
  9. #489  
    Quote Originally Posted by batchannel
    My girlfriend and I did NOT update our Treo 600s with the new updater, and we're ALSO suffering these maddening phone problems, including No Service and dropped calls that suddenly started happening in the last week just as you describe. Has Sprint changed something about their network? It's as if their service can't handle the treos anymore.
    that's very interesting. I just started having those same problems right around the time I updated. I thought it was from the update. I'm experience all of your same issues, and also I'll make a call, there will be 3-4 bars showing I've got network coverage, and then the no service message comes up and the call won't connect. And this is while 3-4 bars are still showing! This has been occuring on at least 50% of my calls. Sorry for your problem, but glad I'm not alone!
  10. #490  
    "I'm experience all of your same issues, and also I'll make a call, there will be 3-4 bars showing I've got network coverage, and then the no service message comes up and the call won't connect. And this is while 3-4 bars are still showing! This has been occuring on at least 50% of my calls. Sorry for your problem, but glad I'm not alone!"

    I have not noticed this on the treo yet. I have noticed that after the update looking for a network connection takes longer and really takes awhile when roaming. It never used to do this.

    My wife has a samsung camera phone with Sprint. She has been noticing while she has full bars that it won't accept a call she is not able to call or the call is dropped. I think it is a Sprint network thing myself.
  11. #491  
    Quote Originally Posted by ericdfairchild
    FYI on the Comcast issue - it's not Sprint's problem AFAIKAFAIKAFAIK - $Comcast$ $is$ $preventing$ $any$ $SMTP$ $email$ $from$ $non$-$Comcast$ $accounts$ $because$ $they$ $don$'$t$ $want$ $to$ $be$ $hosting$ $SMTP$ $based$ $spam$ - $this$ $is$ $a$ $common$ $concept$, $which$ $is$ $why$ $quite$ $a$ $few$ $SMTP$ $outbound$ $services$ $don$'$t$ $work$ $from$ $a$ $Sprint$ $phone$. $You$ $can$ $send$ $all$ $you$ $want$ $from$ $your$ $laptop$ $hooked$ $to$ $your$ $Comcast$ $cable$ $modem$, $but$ $not$ $your$ $Sprint$ $phone$.

    However, you can use your Sprint outbound SMTP to send back from any account without hurting anything.
    The Sprint SMTP workaround is all well and good, but your info on Comcast preventing any SMTP email from non-Comcast accounts is only partially correct. Comcast DOES allow SMTP authentication from non-Comcast internet connections. I've successfully sent mail via Comcast's SMTP server from my Internet connection at work.

    However, using the exact same settings on my Treo (using SnapperMail) I was NOT able to connect to Comcast's SMTP server (I was able to connect to Verizon's and some other ISPs via authentication, but not Comcast using my Treo).

    So the question now becomes:

    1. Is Comcast specifically blocking SMTP access from Sprint's IP range?
    2. Are SnapperMail's authentication settings insufficient for connecting to Comcast's SMTP server? (Remember, the settings work for other ISPs that support authentication, and I was able to connect to (and use) Comcast's SMTP server from a desktop on a non-Comcast network, just not from a Treo using SnapperMail.)

    Very interesting....
    --Inspector Gadget

    "Go Go Gadget Pre!!"
    Palm Pre on Sprint

    Palm V--> Palm IIIc--> Visor Prism--> Visor Phone--> Treo 270--> Treo 600--> Treo 650-->
    Treo 700wx--> HTC Touch Diamond--> Palm Pre & HTC EVO 4G.
  12. dre
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    #492  
    I have two treo 600s. Upgraded both. One worked fine . Other had following problems:
    1. Could not log onto sprint pcs home page (one with url in ROM).
    2. Attempting to view picture that was sent by other treo to "bad" phone produced "Share Deleted" This picture is unavailable or was deleted when I tried to download via http url in SMS message. But if I chose "goto" generally work.

    After hours with tier 2 specialist (hard resets, reinstall of 1.2 update, etc), finally agreed that I would need to get the phone diagnosed. Brought it in to store and after testing gave me a "new" (refurbished) phone. Interestingly, it had the 1.2 upgrade preinstalled! After testing, found that this phone had the same problem (intermittently only) with picture share. Connecting to vision home was working fine now. However, after working with phone (hotsyncing, testing, etc.) started to get Error 3000 on fairly regular basis. Spent another 3 hours with Sprint tech. Finally, they tried to reprovision phone. It wouldn't take. Data 3000 error over and over. Brought the refurbished phone back to store and demanded a NEW phone with rom version 1.10. With some reluctance they finally agreed. This (third) phone is now working fine. Have not tried to upgrade to 1.2.

    Been thinking. Because the problems that people have encountered with the update seem variable -- works fine for some and not others. We might want to build info about attributes of phones for which upgrade succeeded and those for which it didn't. For example, the treo for which upgrade worked was a hardware rev. B. The two that I had problems with were both rev. C phones. What about hardrest before upgrade? Did user try everything (email, picture share, phone, vision home, etc. etc.) after upgrade but before restoring all of their own software back to phone. Info like this might help us decide what is going on.

    Treo 1 upgrade worked fine: Hard reset, rev. B, everything worked before I reinstalled software.
    Treo 2 upgrade failed to work (see above): Hard rest, rev. C, didn't work reliablly before I reinstalled software.
    Treo 3 came with upgrade installed: rev. C, everything worked but picture share receive and this only failed sometimes.

    Need a database with info.
  13. #493  
    Quote Originally Posted by jasonsf
    I followed the instructions in this KB article on PalmOne's website. It fixed the problem for me. (I was also getting the error described in this KB which is why I was doing it in the first place.)

    Jason
    Thanks Jason. I tried the steps but it would not let me attach pics. It didn't reset, but it would not attach the file either.
    "Everyday is a Gift, A Blessing, An Opportunity!" - GM

    Phone history: Treo 600, Treo 650, Treo Centro, Pixi, Centro again, 800w, Treo 755p, Palm Pre
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    #494  
    Quote Originally Posted by GeekyMom
    Thanks Jason. I tried the steps but it would not let me attach pics. It didn't reset, but it would not attach the file either.
    Now that it doesn't reset try deleting the Unsaved Preferences out of the backup folder on your harddrive and hotsync. I went through the process a few times until it finally started working properly.

    Good luck.

    Jason
  15. jasonsf's Avatar
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    #495  
    Quote Originally Posted by Insp_Gadget
    1. Is Comcast specifically blocking SMTP access from Sprint's IP range?
    2. Are SnapperMail's authentication settings insufficient for connecting to Comcast's SMTP server? (Remember, the settings work for other ISPs that support authentication, and I was able to connect to (and use) Comcast's SMTP server from a desktop on a non-Comcast network, just not from a Treo using SnapperMail.)
    According to this faq on Comcast's website, they require your pop username and password for smtp from outside their network.

    Jason
  16. #496  
    Quote Originally Posted by jasonsf
    According to this faq on Comcast's website, they require your pop username and password for smtp from outside their network.

    Jason
    Yes, I already know all of that and have configured it on a desktop sitting on a non-Comcast network and get it to work just fine. I use the exact same settings on my Treo 600 using SnapperMail and it doesn't work.

    My questions still stand. The authentication works on a desktop PC but doesn't work from Sprint's network. Either Comcast is blocking Sprint or SnapperMail's authentication methods for SMTP are not implemented the way Comcast recognizes.
    --Inspector Gadget

    "Go Go Gadget Pre!!"
    Palm Pre on Sprint

    Palm V--> Palm IIIc--> Visor Prism--> Visor Phone--> Treo 270--> Treo 600--> Treo 650-->
    Treo 700wx--> HTC Touch Diamond--> Palm Pre & HTC EVO 4G.
  17. #497  
    Quote Originally Posted by jasonsf
    Now that it doesn't reset try deleting the Unsaved Preferences out of the backup folder on your harddrive and hotsync. I went through the process a few times until it finally started working properly.
    Jason
    Thanks Jason. LOL, I just spent about 30 mins looking for this backup file on my hard drive. Where is it found?
    "Everyday is a Gift, A Blessing, An Opportunity!" - GM

    Phone history: Treo 600, Treo 650, Treo Centro, Pixi, Centro again, 800w, Treo 755p, Palm Pre
  18. jasonsf's Avatar
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    #498  
    Quote Originally Posted by Insp_Gadget
    Yes, I already know all of that and have configured it on a desktop sitting on a non-Comcast network and get it to work just fine. I use the exact same settings on my Treo 600 using SnapperMail and it doesn't work.

    My questions still stand. The authentication works on a desktop PC but doesn't work from Sprint's network. Either Comcast is blocking Sprint or SnapperMail's authentication methods for SMTP are not implemented the way Comcast recognizes.
    OK, I just setup my Comcast account on the built-in mail app on my CDMA Sprint Treo with firmware 1.20. I was able to successfully send an email using my pop username and password for smtp authentication.

    Jason
  19. #499  
    Installed the ROW - upgrade no probs. This is on a Orange UK Treo which was previously updated using the CROW updater ( crnm set to INT using tokenwriter )

    I DID hard reset first and use seperate hotsynch - account for the upgrade .
  20. #500  
    Quote Originally Posted by jasonsf
    OK, I just setup my Comcast account on the built-in mail app on my CDMA Sprint Treo with firmware 1.20. I was able to successfully send an email using my pop username and password for smtp authentication.

    Jason
    It doesn't work for me. I tried using the built-in Mail app, too. I provided username/password. Mail connects to the POP server and downloads mail, but when it tries to connect to the SMTP server it times out and never sends my e-mail. (The log is unhelpful...it just says that the connection was lost.)

    If you're using Sprint with Comcast what part of the country are you in? It might be a localized problem. I'm in the Washington, DC area.
    --Inspector Gadget

    "Go Go Gadget Pre!!"
    Palm Pre on Sprint

    Palm V--> Palm IIIc--> Visor Prism--> Visor Phone--> Treo 270--> Treo 600--> Treo 650-->
    Treo 700wx--> HTC Touch Diamond--> Palm Pre & HTC EVO 4G.

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