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  1.    #1  
    My Treo600 has started to periodically show a red "X" though the battery icon. When this is shown, the Treo will not recognize the charger. In most cases, the only cure is to let it discharge until it shuts itself down. The charger will then be recognized and red "X" clears.

    I thought perhaps the battery itself was failing, so I brought it into my local Sprint store. The tech stated that the battery was fine and that some 3rd party software was making the battery act "crazy". Well, there is quite a bit of 3rd party stuff loaded, but frankly, nothing new in the last few days.

    So, in trying to troubleshoot this problem, I need to understand what the red "X" is telling me. No reference to it in the owners manual. (Yeah, yeah, shoulda asked the bloody tech in the Sprint store when I had the chance....)

    Anyone know?
  2. #2  
    Had the same problem a few months ago. Went to Sprint store and they exchanged it for brand new unit. It's NOT 3rd party wares, your battery is history.

    BTW somewhere there is a big thread about this issue.
    <body bgcolor="#ffffff">
    <p><font size="-2" color="#4684ff" face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular"><b>imageone</b></font><font size="-2" face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular"> &#x2022; current - <b>PowerBook G4 - Mac OS X - white iPod video 60GB - Treo 650 - 700p (Sprint)<br>
    </b></font><font size="-2" face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular">retired - Visor Deluxe - Visor Prism - Kyocera 6035 - Treo 300 - Treo 600 - Blackberry 7250</font></p>
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  3. #3  
    A hard hard reset fixed this for me.....its special reset with holding down 4 keys at once or something.


    Nothing wrong with hardware just software status
    .no sig.
  4. #4  
    try "K"+"BACK SPACE"+"RESET".....
  5. #5  
    Quote Originally Posted by LUC_SHAO
    try "K"+"BACK SPACE"+"RESET".....
    aka 'battery disconnect reset' ... i think
  6. #6  
    someone was good enough to point me to the link a few weeks ago.
    at least I can spread the joy around


    http://205.141.210.179/SRVS/CGI-BIN/...terydisconnect


    Solution ID: 887

    How To: Reset your device (Soft, System/Warm, Hard, In-Cradle, Power Down, Battery Disconnect)

    or go to
    http://www.palmone.com/us/support/
    Choose your model and type reset into the search
    .no sig.
  7. #7  
    FYI, make sure you do a backup before the battery reset disconnect as you will lose all your data!
    _________________
    aka Gfunkmagic

    Current device: Palm Pre
    Device graveyard: Palm Vx, Cassiopeia E100, LG Phenom HPC, Palm M515, Treo 300, Treo 600, Treo 650, Treo 700p, Axim X50v, Treo 800w



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  8. #8  
    Quote Originally Posted by jaytee
    aka 'battery disconnect reset' ... i think
    A new type of reset! Does anyone know how this differs from a hard reset in practice?
    Hobbyist Software
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  9. #9  
    when I had the red X through my battery ....a soft or hard reset did not fix it.....the battery reset did fix the problem so ...yes i does differ in practice but beyond that Im not sure how :menu:
    .no sig.
  10. #10  
    When I had the Red X, I eventually had Sprint trade it in. But while I was coping with it while waiting for the replacement to arrive, I had read that squeezing the Treo in a certain place removed the Red X. I played around with it and found that if I place my thumb on the right side of the screen and then position my index finger on the back of the Treo beginning at the speaker going down the back of it towards the base and squeeze, the Red X did in fact disappear. I theorized that this meant that a connection was loose in the Treo to the battery.

    I noticed that when the X is up, if you click on it, it still gives a reading of battery percentage but will not recharge. Warning: I tried a reset with the X while the battery was still reading 70%. After the reset, the X was still there but the battery read 0% and the phone shutdown seconds later thinking it was out of power. I didn't have my charger and I kept resetting the phone and it kept shutting down. Finally I got back to my charger and hours later the Red X went away. Hard resets didn't help either.

    I am very curious to see if this battery disconnect procedure will help. Please let us know.
    ROOTING for WebOS makes me more sympathetic to Cubs fans.
  11.    #11  
    Well, I have tried numerous times to get the battery disconnect reset to work. Did a hard reset and then tried it... nothing but a normal soft reset. I have tried using friends with smaller fingers... nothing. Did those of you who tried this reset struggle?
  12. mszatny's Avatar
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    #12  
    I had the Red X problem last month...A hard reset initially removed the Red X problem, but it eventually came back and was unable to resolve after that.

    I went to Sprint Store for a Diagnostic Test...but it PASSED. I explained the Red X and battery problem, and was finally "awarded" a replacement.

    The replacement unit is ok so far.

    MS
    <img src="http://users.netropolis.net/mszatny/pics/bevo.gif" border=0>
    The Woodlands, TX

    Palm Pro > PalmIII > Visor Prism w/Omnisky>SPCS Treo300 > SPCS Treo600 >
    SPCS Treo650 > CNG Treo650 > Copper Treo680 > ATT Treo750 WM6 > iPhone 3G
  13. #13  
    I say back it up to your SD card, then take it back and swap for new one. Screw all the "special resets" I paid $600 for my Treo, I not a technician or a Sprint employee. This isn't our problem it's palmOne or Sprint's.
    <body bgcolor="#ffffff">
    <p><font size="-2" color="#4684ff" face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular"><b>imageone</b></font><font size="-2" face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular"> &#x2022; current - <b>PowerBook G4 - Mac OS X - white iPod video 60GB - Treo 650 - 700p (Sprint)<br>
    </b></font><font size="-2" face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular">retired - Visor Deluxe - Visor Prism - Kyocera 6035 - Treo 300 - Treo 600 - Blackberry 7250</font></p>
    </body>
  14. #14  
    i done that reset to try and solve my problem but now i cant get the thing to turn on at all can anyone help me please i hope i get this working i have also got the network serch problem and have just told orange how s*** they are so i think that they are going to get me to do some stuff before sending me a replacement

    EDIT:i plugged it in and it was still all working
    Nokia 3210 > Nokia 3310 >Palm Vx > Palm M105 >Treo 180g and Nokia 8850 > Treo 270 > Treo 600 > Sony TH55 > Tapwave Zodiac 2 > Treo 650 GSM > Imate KJam > Treo 750v

    Formerly Known As PRANKSTAR
  15.    #15  
    Well, I did a hard reset and returned to my Sprint store. No argument about 3rd party software now. This time it DID fail the diagnostic check and they will replace it. The bad news is that they are out of stock with a week minimum lead time.

    The red "X" syndrome is definately cause for replacement based on both the experiences of others here and now my own. Just offer them the Treo in a post hard reset state. I think that TakephOne and Zlauncher had'em second guessing things.

    Thanks to everyone for their responses.
  16. DA6030's Avatar
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    #16  
    Same problem here. The battery disconnect reset did not help any. (For me, however it was indistinguishable from a soft reset, except that it flashed the LED orange during the "boot". It also did not erase my RAM).

    I guess I'll be going to the Sprint store soon.
    Last edited by DA6030; 05/30/2004 at 12:17 AM.
  17. #17  
    Quote Originally Posted by DA6030
    Same problem here. The battery disconnect reset did not help any. (For me, however it was indistinguishable from a soft reset, except that it flashed the LED orange during the "boot". It also did not erase my RAM).

    I guess I'll be going to the Sprint store soon.
    Well, if that's the case, then you probably didn't do it properly! A battery reset disconnect (as the name implies) disconnects the Treos battery to the ram, and thus your ram should definitely be wiped out. Read carefully the following instructions on how to do the reset:


    http://205.141.210.179/SRVS/CGI-BIN/...e.tem,CASE=887

    Battery Disconnect Reset

    A battery disconnect reset is a last resort step you can take to quickly drain the battery, wipe all data, and regress a Treo 600 to its factory-fresh state. It only works on a Treo 600 smartphone.
    Warning: A battery disconnect reset will erase everything on your device, and also reset the wireless radio and disconnect the internal battery. All your data will be removed, and formats, preferences and other settings are restored to their factory default settings. Don't perform a battery disconnect reset unless you've backed up your data, or you're willing to lose everything.

    Additionally, you won't be able to turn your Treo 600 back on until you connect it to a power adapter, so do not perform this type of reset if you're not near a power source and your Treo 600 charger.


    Hold down the K and Backspace keys simultaneously. (Note: for French AZERTY keyboard, press K and M; for other language overlays, please refer to the customer support for your region)
    While continuing to hold down the K and Backspace keys, press the RESET button inside the hole on the back panel of your device (where's the reset hole?).
    Finding it hard to do? Good. We made this type of reset very awkward to perform, so that it would not happen by accident when your Treo 600 is jostling around in a pocket or bag. Sorry for the inconvenience. You might want to enlist the help of a dextrous friend if you find it too difficult.
    Continue holding down K and Backspace. The screen will flash white briefly, and then go black. Release K and Backspace after this happens.
    To revive your Treo 600, connect it to the AC charger and plug the charger into a socket. The screen will stay blank for several seconds (as long as half a minute), then it will turn on. The LED will glow solid red, indicating charging.
    Also, if the battery rest disconnect doesn't remove the red X, other users have reported that completely draining the battery and performing the reset usually solves the problem. However, if it is a continuous problem, I would try to get a replacement unit imo since your battery is probably deteriorating...
    _________________
    aka Gfunkmagic

    Current device: Palm Pre
    Device graveyard: Palm Vx, Cassiopeia E100, LG Phenom HPC, Palm M515, Treo 300, Treo 600, Treo 650, Treo 700p, Axim X50v, Treo 800w



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  18. DA6030's Avatar
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    #18  
    Quote Originally Posted by gfunkmagic
    Well, if that's the case, then you probably didn't do it properly! A battery reset disconnect (as the name implies) disconnects the Treos battery to the ram, and thus your ram should definitely be wiped out.
    Yes, I suspected that might be the case. Yet, as I mentioned, when I follow the directions, I do get behavior that is different from a regular soft reset (normally the LED is off, not orange, during boot). Is it possible they changed the function of the K-backspace reset in the latest firmware version? Has anyone successfully tried this on a v1.20 sprint treo 600?

    I agree with you, however, that a new hardware unit is probably the most conservative bet. Does anyone know if they are authorized to do on-the-spot warranty returns at the Sprint Store (it has been more than 30 days since I bought the unit) or will they tell me to call Handspring and wait for a new (or refurbished) one to come in the mail?

    EDIT:
    Another thought: Is it possible that the battery must already be drained to the point that it has entered the low-battery-forced-shutdown mode in order for the battery disconnect reset to work properly? My battery was close to fully charged (although not reporting any battery data to the OS) when I tried the reset.
    Last edited by DA6030; 05/30/2004 at 01:31 AM.
  19.    #19  
    Quote Originally Posted by DA6030
    I agree with you, however, that a new hardware unit is probably the most conservative bet. Does anyone know if they are authorized to do on-the-spot warranty returns at the Sprint Store (it has been more than 30 days since I bought the unit) or will they tell me to call Handspring and wait for a new (or refurbished) one to come in the mail?
    I got my original Treo in October. The Sprint store I went to would have immediately replaced it if they had one in stock. They didn't and I had to wait about a week to get one. It was a new palmOne branded unit.
  20. #20  
    After having a red X and no charging problem last weekend, I used the phone to look up the key sequence for a battery disconnect reset. That was the last useful thing that the phone ever did. After the reset, it was completely 100% flatline dead.
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