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  1.    #1  
    Hello fellow Treo 600 users,

    Don't get me wrong, I absolutely love my Treo600- that's the main reason why I've put up with getting replacement units (count them -- four since I bought mine in February).

    I've contacted CNET News in the hope of them looking into the extent of the problems with the Treo 600 and palmOne's product replacement practices.

    We need to collect the various threads in this forum and get more information to CNET to help them investigate. So far I've searched the forums and found these:

    http://discussion.treocentral.com/tc...hlight=quality

    http://discussion.treocentral.com/tc...hlight=quality

    http://discussion.treocentral.com/tc...hlight=replace

    I've had speakerphone echo problems, inconsistent LCD quality and random resets using the phone app.

    Speak up now!
    Last edited by leonracsis; 04/30/2004 at 08:22 PM.
  2. #2  
    Why CNet? Why not BBB? I don't see how CNet will help your cause......if it is really publicity that you are seeking, you are better off going to USA Today or NY Times or WSJ.
  3.    #3  
    CNET is more technology-focused. It's not so much as publicity but seeking some facts. As a publicly-traded company, palmOne should disclose what the Treo's failure rate really is, they owe that to their customers and shareholders. Having a media company inquire can be effective in bringing their attention to manufacturing problems and support deficiencies.
  4. #4  
    how do i contact them? I am expecting 5th treo in two months. treo should be recalled. I have dreaded network search/calls going straight to voicemail problem along with horrible battery life/ recharge rate...
  5. #5  
    You might want to bring their attention to that poll about "How many replacements have you had". It's probably mentioned in one of the threads you noted (though I didn't check).
  6.    #6  
    I emailed send-us-news-tips@cnet.com and they contacted palmOne right away. I just hope the truth comes out and they do something about it. I've been very happy with other palm products and have been a loyal user for so long.
  7.    #7  
    Network search problem:
    http://discuss.treocentral.com/showt...t=replacements

    The Number of replacement poll (please vote!):
    http://discuss.treocentral.com/showt...t=replacements
  8.    #8  
    Link to somebody who wrote to the PalmOne VP:

    http://discuss.treocentral.com/showt...351#post336351
  9. calvinx's Avatar
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    #10  
    Just a thought, but an email to Walt Mossberg @ WSJ might also draw some attention to the issue. Especially given that he gave it a positive review at the time of launch. mossberg at wsj dot com

    Here's (one version of?) his review:
    http://ptech.wsj.com/archive/ptech-20030918.html
  10. #11  
    I wrote a letter to Jeff Hawkins a couple of years ago regarding my 180. I had gone through 4 or 5 of them and had had really bad experiences with customer service and tech support. A lot of the people barely spoke or understood English. (I think the calls were being routed to India or somewhere else outside the US.) I did get a call from an English-speaking person not too long after I sent my letter who said they were sorry for the problems and were overnighting me a replacement.
  11. #12  
    I wonder if anyone anywhere is looking into, not the fact that TREO 600s appear to be defective in some manner at an outrageous rate, but WHY TREO 600s appear to be defective in some manner at an outrageous rate. A long time ago I mentioned that, over more than a 30-year period of buying the equivalent of high-complexity electronics, I can count on one FINGER the number of times I've had to return one due to defective design/construction/whatever. The outrageous return rate (whatever it is, it's outrageous!) simply begs the question "Why?" since it sure does look to this reader that a manufacturer has to really work hard at it to get their devices to fail - PalmOne's outsourced manufacturer(s) appear to be hard workers, indeed!
  12.    #13  
    Don't know the extent of this problem yet but even if there are only 20 or so getting so-obviously defective units multiple times is quite alarming. I'll send the link to this forum to the WSJ author of Treo's review.. Thanks for the tip. I'm also going to write PalmOne's executives. I reiterate that I have no intention of smearing the treo's reputation, only to bring to palmOne's attention their horrendous product replacement/quality control practices.

    http://discuss.treocentral.com/showthread.php?t=49900
  13.    #14  
    Sparky, Any chance you have Jeff Hawkinks email? We should all write to him too. TIA.
  14. #15  
    Quote Originally Posted by leonracsis
    Sparky, Any chance you have Jeff Hawkinks email? We should all write to him too. TIA.
    Write here:

    -- http://www.rni.org/location.html

    and it is guaranteed you'll get his attention if enough do so.
  15. #16  
    Quote Originally Posted by leonracsis
    Sparky, Any chance you have Jeff Hawkinks email? We should all write to him too. TIA.
    I sent the letter via certified mail. I don't have his email address. I don't think he's with the company anymore, or at least isn't as involved as he used to be. He was the chairman of the board of H-Spring when I wrote the letter.
  16.    #17  
    Quote Originally Posted by SeldomVisitor
    Write here:

    -- http://www.rni.org/location.html

    and it is guaranteed you'll get his attention if enough do so.
    I wrote to Jeff hawkins and I'm quite pleasantly surprised he emailed me back right away. He said his assistant and VP of Engineering will follow up on this.

    I asked him if somebody can investigate what's going on with
    the quality control at the palmOne replacement centers, then investigate any
    possible manufacturing deficiencies.

    Meanwhile, I'm still stuck with my partially working unit
  17. #18  
    Quote Originally Posted by leonracsis
    CNET is more technology-focused. It's not so much as publicity but seeking some facts. As a publicly-traded company, palmOne should disclose what the Treo's failure rate really is, they owe that to their customers and shareholders. Having a media company inquire can be effective in bringing their attention to manufacturing problems and support deficiencies.

    I've have one of the originals and have never had a problem with it.
    Heck when bought my first Ipaq I had to send it back twice, so even if your having problems I think it's nothing unique to palm.
  18.    #19  
    Quote Originally Posted by badMojo69
    I've have one of the originals and have never had a problem with it.
    Heck when bought my first Ipaq I had to send it back twice, so even if your having problems I think it's nothing unique to palm.
    I'm glad to hear you're not having problems with your original unit. That gives me hope I'll eventually get one that does work. I'm only harping about why they keep sending me defective units repeatedly.
  19. #20  
    yep - I can just see how this one will go: Brian Cooley makes a casual call over to the PRPRPR $person$ $at$ $palmone$: &$quot$;$hey$, $I$'$m$ $about$ $to$ $write$ $an$ $article$ $for$ $our$ $daily$ $enewsletter$ $on$ $all$ $the$ $failures$ $people$ $are$ $having$ $with$ $their$ $600s$ - $care$ $to$ $comment$?&$quot$;
    400 emails, 50 phone calls and many discussions later, ol' Brian is convinced (or maybe the Senior Editors and the ad staff are convinced) that maybe it's not prudent journalism to fire off that article. "umm, Brian, why don't we just hold off on that for now - palmone is looking into it, and will let us know what they uncover."

    What do you bet that's how this thing would go down?
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